Healthcare / Technology Manager

Work Experience:

Freelance Writer/ Technical Consultant, (2010-2012)

Marketed self in print and on Internet.

Repaired and upgraded Apple hardware and software products.

Created training materials for government related, to technical products and issues.

Taught Apple product technical and usage classes to groups and individuals.

Created and authored blogs.

Maintained and billed clients.

Medical Support Assistant, Veterans Administration, La Jolla, CA (2010-2010)

Entered, manipulated and retrieved information and data from the VA’s Clinical Information System.

Transcribed physician and nursing orders in the appropriate manual and automated systems.

Completed request forms, manually or automated and maintained patient confidentiality.

Reconciled end of shift processing and reports.

Created and maintained administrative files.

Served as liaison to the purchasing office for units.

Typed medical statements, administrative notes and emails.

Recorded, relayed messages and directed calls including performing scheduling changes.

Obtained identifying information and determined the nature of the visit/call.

Scheduled appointments and provided information regarding hospital policies, procedures and location.

Coordinated and scheduled patient appointments.

Managed, scheduled and monitored consult requests for various orders and diagnostic testing.

Performed quality assurance monitoring.

Mac Genius, Apple Computer, San Diego, CA (2007-2010)

Hardware and software diagnosis of Apple products.

Managed time and determined the best course of action for the customer.

Quickly triaged product issues and problem solved with the customer.

Found the best solution for the customer and enhanced to a positive experience.

Automated data processing, security and policies associated with the customers’ information.

Worked autonomously with self confidence and accountability.

Thought critically to obtain the best outcome for the customer.

Sold Apple products and accessories for the company.

Psychiatric Technician, Bloomington Hospital, Bloomington, IN (2004-2007)

Deescalated clients in psychiatric crisis.

Precepted and taught non-violent crisis intervention techniques.

Assisted nurses and physicians.

Performed the initial assessment of clients.

Continuous monitoring of clients to assess their mental state.

Redirecting of clients that are contributing to a higher acuity level.

Developed and performed therapeutic groups.

Explained the process of aftercare to the client to include advocacy and response programs.

Charted client’s clinical and psychosocial assessments.

Technical Support Specialist, Apple Computer, Sacramento, CA (2000-2004)

Provided technical support in a call center environment.

Solved technical problems and answered information questions.

Determined the best course of action for customers with specific needs.

Recorded customer service interactions.

Handled calls with professionalism and promptness.

Assisted new employees in developing strong technical skills.

Was a trainer in Apple Mentoring program.

Trained employees in classroom and individual settings.

Administered team meetings.

Pesticide Technician / Landscaper, Green Dreams Land Care, Vacaville, CA (1998-2000)

Accountable for estimation, preparation and application of pesticide and herbicides.

Supervisor of (10) employees.

Measured and estimated property for placing contract bids.

Engaged in sales pitches to prospective clients in the field.

Communicated issues that arose between clients and company management.

Determined business needs and made purchases.

US Army, Medical Specialist, Fort Hood, TX and Schofield Barracks, HI

Provided emergent and non-emergent medical support to soldiers.

Implemented triage in crisis situations and managed the situation first hand.

Assisted medical officers with medical procedures.

Supervised (15) Army Medical Specialists within a clinic.

Assisted in the project management of creating and implementing an exams clinic.

Staffed the clinic and managed of non-medical issues.

Education:

Bachelors Degree, Business Management, 2006

Special Skills:

Microsoft Products, Proficient in Microsoft Windows 7, Vista and Office

Apple Computer Products, Proficient in all Operating Systems and Apple Hardware

Clinical / Electronic Record Systems, McKesson Horizon Clinicals, VistA, CHCS and CPRS

Typing, 55 words per minute

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