Project Supervisor
Resume:
Agnes Viloria
Elk Grove, Ca. 95624
916-***-**** (cell)
**********@*****.***
Skills Summary
Move than 15 years of experience in maestro scheduling, 3 years of experience in
Tidal and OCS (Operations Control Systems) scheduling.
Strengths include job control language scheduling and execution.
Software installation and decommission.
Hard working team player with great communication skills and a perfect attendance record.
Commended by supervisor and customers for being able to handle a heavy workload and
Maintain high level of performance on routine tasks and new responsibilities.
Effectively handled customer inquiries and requests.
Computer skills include: Microsoft Windows, Microsoft Word, Microsoft Excel.
Knowledge of Unix, MPE, and very little on Windows environment.
OVSD Request tool.
HP Service Management tool.
IT Operations Support (September 2007 – October 5 th 2012)
involve in preparing request for change to be process by delivery teams.
Participate in the process enhancement project that involves re writing of existing processes and training
materials into agreed standard format.
Involve in application decommission by making sure all required teams have assigned tasks and
completed in a timely manner.
Technical Analyst II (November 2004 – September 2007)
Provide Tidal scheduling support such as planning, coordinate and support business processes.
Work independently or as part of the project team.
Train users according to technical, release, and security standards.
Served as a liason in assisting customers to migrate their application to Tidal.
Schedule meetings for a smooth transition to Tidal.
Work on problems/projects of moderately complex scope.
Exercises independent judgment within defined practices and procedures to determine appropriate action.
Follows established guidelines and interprets policies.
Evaluates unique circumstances and make recommendations.
Education
St Mary’s College, Philippines = 1970 1975
Interest
Singing in our Church Choir
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