Technician Customer Service

Christopher G Reigelsperger

**** ******* ***

Lorton, VA 22079

Home 703-***-****

Cell 703-***-****

**************@*****.***

CERTIFICATIONS

. A+ Core Hardware Certification - October 2012

. Panasonic Toughbook Certification - October 2012

. DCSE Managed Deployment Tech Lead Certification (Cert ID: 702) - April

2012

. DCSE DSP Televisions - TV 101 Certification (Cert ID: 644) - April

2012

. DCSE Mobile Video Evidence Management - April 2012[pic]

. DCSE Basic Wireless Technology Certification (Cert ID: 577) - February

2012

. DCSE On-site Troubleshooting Certification (Cert ID: 3028) - February

2012

. DCSE DSP On-site Troubleshooting w/Power Supply Tester Certification

(Cert ID: 2002) -February 2012

. DCSE Service Call Essentials - EMEA Client & Enterprise Certification

(Cert ID: 3048) - February 2012

. DCSE Foundations 2010 Desktops Certification (Cert ID: 3016) - October

2011

. DCSE Foundations 2010 Portables Certification (Cert ID: 2003) -

October 2011

. Personal Computer Basics Certification - FCPS Adult & Community

Education, Fairfax County, VA, February 2011

. Property Maintenance Technician Certification Program - FCPS Adult &

Community Education, Fairfax County, VA, February 2009 - February

2009. Door Locks Certification

. Property Maintenance Technician Certification Program - FCPS Adult &

Community Education, Fairfax County, VA, January 2009 - February 2009.

Plumbing Maintenance & Repair Certification

. Property Maintenance Technician Certification Program - FCPS Adult &

Community Education, Fairfax County, VA, September 2008 - October

2008. Appliance Repair Certification

EDUCATION

. FCPS Adult and Community Education, Fairfax County, VA

Certificate, Property Maintenance Technician, June 2009

Property Maintenance Technician Certification Program

. Virginia Department of Education, Fairfax County, VA

H.S. Diploma, G.E.D., May 2001

TRAINING

. CompTIA A+ Certification Training - February 2011-Present

. DCSE 2010 Desktop Foundations & 2010 Portables

TECHNICAL SKILLS

. Troubleshooting Hardware & Software Problems

. Strong Personal Communication & Verbal Skills

. Problem Analysis, Use of Judgment and Ability to Solve Problems

Efficiently

. Operating Systems: MS-DOS, Windows 2000; Windows XP (Home &

Professional); Windows Vista (Home Basic & Premium, Business,

Enterprise & Ultimate); Windows 7 (Home Premium, Professional &

Ultimate); Ubuntu 11.04; Linux-Mandrake.

. Software/Applications: Microsoft Office 2000, 2003, 2007 & 2010 (Word,

Excel, OneNote, Outlook, PowerPoint); Installing Software and

Applications to Users Standards; Imaging Drives; Windows (2000, XP,

Vista, 7) installation, repair & reinstallation; Virus, Adware,

Malware, Spyware Removal;

. Network Configuration & Troubleshooting

. Hardware: System Deployment & Migration; Installing and Configuring

Peripherals, Components and Drivers; Installation and Configuration of

Hard Drives, CD/DVD-ROM Drives, Floppy Drives, Memory, Power Supplies,

System Boards, LCD's, Keyboards

EXPERIENCE

BGSN

Computer Technician, Oct 2012-Present

Provide installation, maintenance and repairs on laptops, desktops and

peripherals; System deployments and migrations in a team environment; PC

refreshes; hardware repair on desktops, laptops and A-I-O's (LCD's, system

boards, PSU's, hard drives, optical drives)

Smartech (Dell/Unisys)

Contractor

Break/Fix Technician, Computer Hardware Repair, Desktop Support Oct 2011-

Oct 2012

Provide installation, maintenance and repairs on laptops, desktops and

peripherals; System deployments and migrations in a team environment; Hard

drive imaging; Instructing customers in the operation and maintenance of

their own equipment; Influencing customers to upgrade system components.

Data entry. Assist staff with technical support of desktop computers,

applications and related technology. Assist staff with the installation,

configuration and ongoing usability of desktop computers, peripheral

equipment and software. Resolve technical problems with desktop computing

equipment and software. Train staff on use of hardware and software. Work

with help desk and network operations staff to determine and resolve

problems received from clients. Interact with numerous computer platforms.

POS installations. UPS installations for major stores. Order supplies.

National Assemblers, Inc. Lake Worth, FL

Assembler, April 2012-Present

Assemble and repair bicycles, grills, RTA furniture, fitness equipment,

lawn & garden equipment; Build and maintain exceptional relationships with

store personnel and customers; Assist store personnel with customers;

provide store support. Data entry

Crossmark, Plano, Texas

Retail Representative, June 2009 - Oct 2010

Communicate effectively with store personnel regarding tasks, sales

activities, promotions, and client/sales plan objectives; implement retail

schematics and merchandising materials; Eliminate chronic out-of -stock

issues within retail stores; Maintain and replenish store shelves and

displays with client products; Influence orders of more product through

store personnel. Extensive data entry

TransTech Merchant Group, Carrollton, Texas

Merchant Sales Consultant/Outside Sales, April 2007 - September 2007

Create Presentations Using Microsoft Power Point; Conduct Presentations To

Businesses; Consult Various Types Of Business Owners; Prospect For New

Accounts; Manage Existing Accounts

Pinecrest Plumbing, Alexandria, Virginia

Plumber's Helper, March 2006 - January 2007

Measure, Cut, Prep, Fabricate, Hang & Lay Pipe; Handle Materials;

Responsible For Clean Up of Facilities & Shop; Use of Power and Hand Tools.

National Product Services/Nasco Services, Irving, Texas

Field Technician, February 2004 - December 2005

Assemble and Repair Bicycles, Grills, Furniture, Fitness Equipment, Lawn &

Garden Equipment, Toys and Home Appliances; Use of Power Tools & Hand

tools; Cleaning of Stock Room Floors & Warehouse; Order Parts For Retail

Stores and Customers; Maintain Store Displays; Set Up Displays For Retail

Stores; Help Customers With Questions and Concerns Regarding Products

Assembled and Repaired

Crest Cleaners, Alexandria, Virginia

Customer Service Representative, January 1999 - January 2001

Handle Customer Complaints; Work On and Close Out Cash Register; Count and

Handle Money; Clean Store Floors, Counter Tops, Back Room.

Contact this candidate