Customer Service Technical Support

Location:

Posted:

January 10, 2015

Arpan K. Patel

Address: *** ********* **. • Waycross, GA 31501

***********@*****.** • 229-***-****

Seeking an entry-level in the Warehouse/Logistics industry.

Objective

Education University of Georgia, Athens, GA 10/2014 – 01/2015

Master of Science, Landscape Architecture

Kroger Alpharetta, GA

Experience

Fuel Center Clerk; Closing/Opening 10/2014 – Present

• Maintained a professional and courteous attitude to both coworkers and customers. Provided

exceptional customer service. Processed transactions at the register for fuel, cigarette, and

food purchases. Closed and opened the fuel center.

Ted’s Most Best Atlanta, GA

Food Preparer, Closing Shift 08/2013 – 05/2014

• Maintained a professional and courteous attitude to both staff and customers. Provided

excellent customer service via the phone and carry out orders. Hygienically slapped pizza

dough, added topping according to orders, and prepared final order for customers.

Papa John’s Pizza Atlanta, GA

Cashier, Food Preparer, Closing Shift 08/2011 – 05/2012

• Maintained a professional and courteous attitude to both staff and customers. Provided

excellent customer service via the phone and carry out orders. Hygienically slapped pizza

dough, added topping according to orders, and prepared final order for delivery and carry

out.

Teleperformance Albany, GA

Residential DSL Technical Representative 5/2006 –08/2006

• Provided technical support to AT&T’s residential DSL internet customers. Answered calls,

maintained logs, and updated customer information in company databases to reflect the

needs of the customer. Ensured an optimum level of customer service. Solved customer

problems in an effective and efficient manner. Effectively reinforced customer satisfaction

in AT&T’s products and services.

• Fluent in Gujarati and Hindi (India), average oral/written proficiency in Spanish

Skills

• Leadership experience. Able to manage, motivate, and delegate tasks to a large team

• Effective oral communication

• Strong organizational skills

• Ability to lift 75 pounds

• Material handling/packaging/warehouse equipment skills

• Microsoft Office: Access, Excel, PowerPoint, Visio, Word