Customer Service Sales
Resume:
Nina Warren
**** ****** ** ***** *******, Ohio **137
***********@***.***
SUMMARY OF QUALIFICATIONS
I have over 10 years of experience in sales, customer service, operations, and data processing with top financial institutions. I possess strong verbal, written communication and analytical skills needed to assure success in any real estate business related field. My responsiveness and attention to detail are a paramount value and my key to success.
Bank of America Beachwood, OH
Marketing Operations Rep II/Certified Educator 01/2010/Present
* Facilitate New Hire Training Classes for Credit Card and Deposit Sales
*On-Going Training and monthly training of new procedures and process w/associates
*Help to develop education web page to assist reps locate resources for credit cards and deposit accounts.
*Outbound Calls to current clients up selling recently acquired products.
Remington College Cleveland, OH
Financial Aid Advisor 01/2009-12/2009
*Work closely with admissions to discover prospect students financial aid needs.
* Create an effective financial strategy with students to realize their educational goals.
* Process financial documents to assure student funding is received.
* Contact students to collect on past due payments
* Work closely with Career Services to help students find employment to continue making payments for education
Nationwide Insurance Warrensville, OH
Customer Service 12/2008-12/2008
*Receive incoming calls and/or e-mails communications from existing customers, agents and/or 3rd party insured concerning billing and claims.
* Answer questions and provide explanations regarding service requests and coverage, limits and deductibles and insurance billing concerns.
*Processing of Insurance claims and mailed documents
*Requests necessary forms and follow-up on receipt of trailing documents.
*Follow up for necessary documents and payments in order to process customer requests.
* Assists and contributes to the team's current goals by meeting individual goals.
Keybank Brooklyn, OH
Customer Identification Security Analyst 12/2000-10/2007
Conduct extensive background research for fraudulent accounts.
*Heavily Interact with internal clients to request documentary information * Skip tracing to perform background verification checks on financial customers
*Review complex documents to verify customer identity
*Audit documents from vendor filters then decision appropriate action (Lexis-Nexis)
*Input and remove security blocks on accounts with spreadsheet documentation
*Close fraudulent accounts and account for financial reports
Keybank Shaker Heights, OH
Retail Sales 01/2003-02/2005
Proven ability to respond to changing priorities such as Sales and Service to Clients
*Retail sales of bank products and services to clients
*Data entry and processing of all credit products (i.e. Mortgage, Home Equity, Auto)
*Assisting with daily operations for a retail bank
*Helped to manage a full staff of 5 tellers
Keybank Brooklyn, OH
Auto Finance Leasing Consultant 12/2000-01/2003
* Excelled in auto sales and negotiations of returned leased vehicles.
* Data entry of loan applications and the processing of payoffs.
* Collections of past due accounts and repossessions
* Preformed dealer and customer negotiations for unit sales
Education and Training
Indiana Wesleyan University Independence, OH 10/2006-01/2009
Associate Science of Business Management
Indiana Wesleyan University Mayfield, OH 01/2009-01/2011
Bachelors Science of Business Administration
Licensed Ohio Real Estate Agent (Inactive) 10/2011
Ohio SAFE Mortgage Loan Originator license 01/2013
Memberships
Cleveland Real Estate Associate Program (2012)
-Sponsored by Forrest City, DDR and CBRE-
International Council of Shopping Centers
Urban Land Institute
NAIOP Commercial Real Estate Development
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