Customer Service Quality Control

THOMAS BOWMAN

**** **** **** **

Indianapolis, IN 46254

Ph 317-***-****

*****************@*****.***

PROFILE

Over 7 years of experience troubleshooting and repairing electrical and electronic systems and equipment including robotic,

pneumatic, mechanical, control circuit, power supply, hydraulic and vacuum systems. Adept at providing technical equipment

support and developing new processes through ongoing maintenance, defect resolution, and enhancement solutions. Combines

excellent technical, analytical, and engineering qualifications with outstanding customer service skills. Expertise includes: 2 years

Transportation professional with extensive experience managing high-volume domestic and international

transportation and distribution of goods, purchasing and inventory control. Excellent problem-solving skills

and proficient in customer service, satisfaction, and retention. Experienced in analyzing and streamlining

product delivery systems to increase productivity, quality and efficiency. Proven ability to manage projects

from planning through execution and completion

• Technical Documentation

Customer Service, Support & Communication

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• Project Scheduling & Management

Training & Team Leadership

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• Systems Design & Installation

Blueprints & Schematics

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Problem Identification & Resolution • Quality Control & Assurance

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• Interpersonal Communications

Inspection & Maintenance

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• Freight and Transportation Operations

Customer Relations

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• Order Management • Business

Staff Training / Development

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• Policy / Procedure Development •

Productivity Improvement

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Productivity Improvement Distribution /

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Warehousing Management

Systems Implementation

PROFESSIONAL EXPERIENCE

Farmer

Bowman Produce Farm 2010-Present

Farmed Produce from seeds to market

Selected and purchases seed, fertilizer, and farm machinery and arranges with buyers for sale of crop.

Hired and directs farm workers engaged in planting, cultivating, and harvesting crop, such as beans, onions, and peas.

Performs various duties of farm worker, including setting up and operating farm machinery.

Grew vegetables in greenhouse to produce out-of-season crops.

Middle East Circulation Manager / Digital Press Technician

EUROPEAN STARS & STRIPES GERMANY 2008 to 2010

Responsible for daily delivery of News Papers to over 80 Military bases threw out the Middle East theater of

operations & Haiti. Assisted customers with delivery issues, schedules, and tracking and locating shipments.

Utilized full knowledge of all major logistics companies and the major Paper distributors. Dealt directly with

top Product buyers on a daily basis and provided scheduling of shipments, transportation and distribution

needs. Ran routes with all local National drivers. Also worked with Paper producers on quality control &

trouble shooting problems on 4 color offset web presses. Countries worked in where extremely hostile areas

include Iraq, Afghanistan, Bahrain, Haiti, Kuwait, Abu Dabi, Djbouti, Krygistan. Also Responsible for all

Digital Presses around the world always on call.

European Stars & Stripes, Germany 2003 to 2008

Digital Press Technician

Responsible for Digital Presses around the world.Conducted and scheduled investigative tests, repairs, and overhauls of robotic, and

automated manufacturing and processing equipment to ensure proper operation. Documented inspections, maintenance, repair work,

and failures in maintenance logs and statistical process control charts. Trained employees on operational procedures with emphasis

on quality, productivity, and overall equipment readiness. Align, fit, and assemble component parts, using hand tools,

power tools, fixtures, templates, and microscopes. Analyze and record test results, and prepare written testing

documentation.Inspect parts for surface defects. Install electrical and electronic parts and hardware in

housings or assemblies, using soldering equipment and hand tools. Read blueprints, schematics, diagrams,

and technical orders to determine methods and sequences of assembly. Repair, rework, and calibrate

hydraulic and pneumatic assemblies and systems to meet operational specifications and tolerances.

363 day a year News paper & never had a paper get out. Developed my own part to complete Stars & Stripes mission.

I thrive in stressful situations & deadlines.

Installed & Uninstalled Digital presses. Set up Print Shops around the Globe

European Stars & Stripes, Germany 1999 to 2003

Lead Pressman

Responsible for shift of Pressroom, In charge of 20-30 Personnel . Duties included Printing of Daily News Paper, Inventory of

supplies, Hazardous waste removal, Maintenance & repair of Atlas web press.

Deployed to Iraq & went all over Baghdad to locate a Printer, Trained Iraqi Personnel on printing 4 color offset. Received Secretary

of Defense Award of Excellence for rendering first aid to personnel while under fire.

Can work under stress & under deadlines

Have Invented tools that have saved man hours. Attended Druppa Printing Expo in Colonge Germany 2 years in a row.

U.S. ARMY, Germany 1994 to 1999

Infantry Squad Leader

In charge of 12 Infantry personnel in hostile environments. Training of troops in all aspects of Military conduct. Counsled Troops

on performance. Responsible for maintaining over $1000,000.00

worth of equipment.

Honorable Discharge, Several Awards & Medals

Attention to detail, Always ready for anything that comes my way.

Repair anything while under pressure

ADDITIONAL EXPERTISE

• Carpentry

• Prepress

• Heavy Equipment Operator

Fork lift

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• Photo Shop

Security Operations

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• Microsoft Excel

Windows 7

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Power point

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EDUCATION

Waterford Mott High School, Waterford Mi 1992

H.S. Diploma

GPA: 3.0

U.S. Army Infantry School, Ft Benning Georgia 1994

Primary Leadership Development Course, Grafenwore Germany 1997

[ Degree ], [ Major ]

U.S. Army Non Commissioned Officer Course

Basic Non Commissioned Officer Course, Grafenwore Germany 1997

Centurion Hostile Eneviroment Training, London England 2004

Kodak Nexpress Field Eng Course, Rochester NY 2005

Digital Press Technician Course for the Kodak 2100 Press

Kodak Field Eng Course, Kiel Germany 2007

Digital Press Technician Course for the Kodak 2500 Press

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