Project Manager Customer Service
Resume:
Sha Fayta Hatchett
*********@*****.***
Skills:
• • Can effectively establish a project plan
Can effectively manage team
development (Project Charter, WBS, Business
• Case etc.)
I have held a successful project as a
•
Project Manager Strong analytical and problem
• solving skills
Can effectively deliver a successful
•
presentation Ability to work well in any
• team environment
Can complete a project on time
•
• Able to create and construct
50 WPM
detailed drawings
Technical Skills:
• Microsoft Project 2007/2010
• Microsoft Power Point, Excel, Access, Word
• Inventor 2008
• Revit 2008
• Two & Three Dimensional Drawings
• AutoCAD 2008
• Autodesk 3D Viz & Civil Drafting
• Adobe Illustrator CS3 and Adobe Photoshop CS3
• CSPRO
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Education:
Bachelor of Science in Project Management
ITT Technical Institute, Houston, Texas
Proposed Graduation September 2012
Bachelor of Science – Concentration in Project Management
DeVry University, Houston, Texas
Proposed Graduation Date October 2012
• EC311 Introduction to Project
• PM351 Project Human Resource
Management
• PM331 Overview of Digital Management
• EG381 Statistics
Technology
• PM332 Project Management • EG371 Research Methods
•
Techniques PM341 Project Cost and Budget
• PM333 Project Communication Management
• EG372 Written Analysis
and Documentation
Associate of Applied Science in Computer Drafting and Design
ITT Technical Institute, Houston, Texas
Graduate: September 2010
• GPA: 3.5 (Honor roll)
Employment History:
Randstad Us – The Woodlands, Texas
Customer Service Representative
10/2012-Present
• Answer inbound and perform outbound calls regarding annual benefits
• Respond efficiently and effectively to customer needs/concerns
• Utilize analytical and communication skills
Starbucks Coffee Company- The Woodlands, Texas
Barista
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4/2006-Present
• Clean seating area
• Make beverages
• Cash register duties
Loews Cineplex – Houston, Texas
Ticket Attendant
12/2004-6/2005
• Worked in box office, retrieved tickets
• Directed customers to proper theater
• Cleaned the lobby and the theater rooms
TransTex Gas Company – Houston, Texas
Assistant (Summer Job)
6/2002-7/2002
• Cleared out offices
• Filed office correspondence
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References available upon request
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Contact this candidate