Customer Service Sales

Todd D. Sacks

** ******** ****

Bridgewater, New Jersey 08807

Phone: 908-***-****

E-mail: ******@*********.***

Personal Objective

To obtain a senior sales engineer position that will utilize my skills and

education in a leading electrical engineering company

Highlight of Qualifications

. Punctual and professional, excellent time management skills

. Outstanding computer and technological skills; experience with Windows

XP, Analog/ Digital Communication, Microprocessors, Microsoft Office,

Industrial Controls, and the Internet

. Exceptional communicational, writing, and organizational skills

. Works equally well as an independent and as a team member, remarkable

managerial skills and is able to motivate people to work at their highest

level

. Notable customer service relations, works well with customers and ensures

customer gratification

Work Experience

04/07-07/12 Technical Systems Specialist

Somerset, New

Jersey

American Fibertek Incorporated

. Created more than 30 Architecture and Engineering

specifications that defined the level of quality and

performance required by IT personnel, Design Engineers, and

Contractors

. Conducted technical sales and support nationwide in

troubleshooting fiber optic and network equipment; managed

customer problem resolution, which included facilitating

problem replacement, repair, or return

. Created cost analysis and pricing policy on an entire V'nes

program

. Marketed products at two tradeshows to enhance sales and

company publicity

. Fielded calls throughout the day, assisting customers in

what device/product the client would need in order to

perform duties or applications

06/01-04/07 Service Manager

Ewing, New Jersey

Rapiscan Systems

. Managed and motivated 40 service technicians nationwide;

fostered an enthusiastic work environment

. Communicated anywhere with 2-20 clients per day to ensure

customer satisfaction with the company's products; trained

and assisted clients over the phone, in person and/or

through seminars in how to operate Rapiscan's products

. Trained about 20 fellow employees yearly on how to install

and operate the company's metal detectors

. Traveled to about 36 states and three different countries

to act as a liaison of Metorex Securities and to assist

clients with any technical challenges found in the

company's products

12/99-06/01 Technical Support Engineer

Roseland, New

Jersey Amano Cincinatti Inc.

. Assisted 10 service technicians around the country in how

to troubleshoot and program various products

. Wrote and published step-by-step procedures for field

representatives in how to fix and/or set up different

manufactured goods, which facilitated installation methods

. Maintained an organized data chart of customer related

dilemmas concerning the company's goods

01/90-12/99 Systems Specialist

Secaucus, New Jersey

FLIR Systems

. Provided customer service to clients by assisting them in

troubleshooting circuit boards, which not only promoted

customer satisfaction, but also financial savings for the

company

. Marketed products at 20 tradeshows to enhance sales and

company publicity

. Responded to RFP's weekly; assisted customers in matching a

product and service with their individual needs, and

facilitated purchasing process

. Maintained inventory and managed record keeping of all

stock by adhering to a budget of $100,000

Education

Fairleigh Dickinson University

Teaneck, New Jersey

B.S., Electrical Engineering Technology

Degree, 05/89

DeVry Technical Institute

Woodbridge, New Jersey

Certificate, Electronic Technician

Certification, 02/84

References Available Upon Request

Contact this candidate