Customer Service Manager

Mathew J. Novak

**** ****** **. *** *** • St Louis Park, MN 55426

320-***-**** • ***********@*****.***

Education

Bachelors Degree in Business Management June 2008

Emphasis: Operations Management

St. Cloud State University • St. Cloud, MN

Program nationally accredited by the AACSB

High School Diploma

May 2003

Hinckley-Finlayson High School • Hinckley, Minnesota

Work Experience

Food and Beverage Manager May 2012 - present

Minneapolis Golf Club • Saint Louis Park, MN

Managed a staff of 75 people, writing a schedule, and training and developing of them

Experience in high volume upscale restaurant and bar.

Very strong background in BOH operations as well as FOH.

Responsible for daily cash logs and all inventory records and ordering

Selling and running banquets functions of up to 300 people.

General Manager June 2004 – May 2012

D.B. Searles • St Cloud, MN

Managed a staff of 30 people while scheduling according to sales trends

In charge of inventory, assigning daily tasks to other employees, and overseeing the daily policies and procedures to make sure everything runs smoothly

Provide excellent customer service and maintain professionalism

Responsible for all open and closing duties

Bartender/ Bar Manager September 2003 – June 2004

Grand Casino • Hinckley, MN

Provide optimum customer service in a high volume atmosphere during peak business hours and maintain a friendly atmosphere

Execute accurate and efficient cash transactions in a fast paced work environment

Train new bar-staff in customer service skills, money transactions and conflict resolution

Delegate tasks and provide supervision to support staff

Skills

Computer: Microsoft Word, Microsoft Excel, PowerPoint, Aloha POS System, Jonas, Micros.

*References available upon request

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