IT Professional / Administrative Assistant

MORRIS J. LEVY

** **** **., #*** *******, NH ****6 603-***-**** ******.****@*****.***

OBJECTIVE

Seeking permanent job in the field of information

technology to utilize my skills obtained through previous work

experiences and education, further my customer service

skills, and to develop technical expertise in a broad array of

operating system environments and applications.

SPECIALTIES

Extensive personal and professional experience with both

Windows (98/XP/Vista/7) and Macintosh (9.x – 10.7)

platforms, use of Fedora Red Hat Enterprise Linux (RHEL),

expertise of a wide spectrum of licensed applications and

operating system usage. Experience in Active Directory,

Terminal Services, and management in Windows Server 2008.

Strong understanding of home networking and local area

networks (LAN), audio-visual media transport and the TCP/IP

layer model; proficient knowledge of the Microsoft Office

suite. Best practices for anti-virus removal, preventative safe

computing.

Working knowledge of HTML, CSS, Java, TI-BASIC, UNIX shell,

Linux (RHEL), and MS-DOS (command line) programming

languages.

Conversational level knowledge of two foreign languages:

Spanish and Japanese, including writing structures.

Familiarity of Japanese culture and traditional customs.

QUALIFICATIONS

Friendly and courteous individual, motivated and energetic.

Respectful towards customers and co-workers, hard-working

in objectives at hand. Well-rounded technical knowledge;

learns new job-related critical skills quickly. Expertise in

rebuilding operating systems, diagnosing network

connectivity problems, application support, and setting up

and installing new software/devices/peripherals, updating

and upgrading software and hardware. Diagnosing and

resolving software errors and hardware malfunctions.

Morris J. Levy

EDUCATION

University of New Hampshire, Durham, NH 03824

Tel. 603-***-****

Diploma received; May 2010

Baccalaureate of Arts in History

Minor in Asian Studies

Hanover High School, 41 Lebanon Street; Hanover, NH 03755

Tel. 603-***-****

Diploma received; June 2005

EMPLOYMENT

06/2012 – 09/2012

Technical Support Specialist

Hanover Consumer Cooperative Society, Inc.

Efficiently provides support, installation, maintenance, and

repair of technology hardware and software. Assists with

oversight of service request workflow to ensure quality of

service and efficient resolution of requests by monitoring:

assigned requests and technician's diagnostic steps

providing additional guidance and direction to lower level

technical staff to ensure service expectations are

maintained or exceeded. This was a temporary 90-day

management position.

09/2010 – 10/2010, 10/2010 – 06/2012

User Support Specialist User Support Analyst

Dartmouth College – Dartmouth Medical School

The Dartmouth Institute for Health Policy and Clinical Practice

DMS Computing Services / The Dartmouth Institute

Serves as a consultant and troubleshooter to members of the

Dartmouth Medical School community on a broad range of

largely conventional, personal computer-related applications and

technologies for which relevant guidelines are generally available.

Diagnoses user software, hardware, system, and network

connectivity problems. Tracks open tickets using “FogBugz” and

updates log of problems and attempted remedies to specific

case. Reinstalls operating systems as necessary, installs drivers for

printers, and dispatches to users for immediate assistance.

Possesses excellent interpersonal and communication skills for

ongoing contacts and dependable, timely follow-up; ability to

work independently and maintains a smooth workflow despite

frequent interruptions; ability to interact professionally and calmly

when working with frustrated end-users.

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Morris J. Levy

08/2009 – 05/2010

Technician

University of New Hampshire – Information Technology

Information Technology Support Center

Assists clients with troubleshooting general computer problems,

slow computing, anti-virus, and security precautions. Answers

questions for miscellaneous problems, in addition to investigates

answers for clients. Helps in software repair from malware by

running specific anti-virus and anti-spyware applications. Educate

clients in future preventative measures for safe computing

practices. Knowledgeable in wireless LANs, TCP/IP, and

specialized support for academic computing applications.

05/2008 – 06/2009

Technician

University of New Hampshire - InterOperability Laboratory

Digital Living Network Alliance (DLNA) Consortium

Independent Certification Vendor (ICV) Techinician for the Digital

Living Network Alliance. Performs conformance testing on devices

from vendors, as well as interoperability testing, quality assurance

and troubleshooting on devices under testing. Utilizes information

technology applications such as Wireshark and Conformance Test

Tool for testing. Working knowledge of TCP/IP transfer streaming

for A/V content, audio and video encoding. Uses Microsoft Works

for creating professional vendor reports. Communicates between

lab and vendors professionally through phone and e-mail.

Creates good report between ICV and vendor.

12/2006 - 1/2007; 5/2007 - 8/2007

Administrative Assistant

Dartmouth College

Dartmouth Medical School: Office of the Dean

Alphabetization and organization of personnel documents,

experience with Microsoft Office, data entry, space allocation.

3/2004 - 8/2006

Cashier, Bookseller, Shipping & Handling

Barnes & Noble College Booksellers, Inc.

The Dartmouth Bookstore

Assists customers to locate books and helps at the cash registers.

Experience with alphabetizing, re-shelving, and bookselling. Utilizes

the Barnes & Nobles computer database “BookMaster” to find

books, and forwards customer complaints. Oversees book returns,

incoming packages, and returns books to distributors. Helps UPS

and FedEx during delivery and pick-up. Courteous towards

customers and very helpful finding books quickly and efficiently.

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