Project Manager Customer Service

John Lipchik

** ***** *****

Wixom, MI *****

586-***-****

********@*****.***

Summary of Qualifications

. Proficient in numerous programs, applications, and operating

systems.

. Adept at analyzing and resolving Computer and server

malfunction.

. Strong communication and troubleshooting skills.

. Outstanding help desk and customer support skills.

. Experience includes extensive management knowledge and

skills..

Education Baker College, Pursuing Bachelor of Science in Information

Technology and Security, minor in Routing,

Anticipated Completion March 2012

Baker College, Associate Degree in Computer Networking with

Microsoft Option, 2010

Technical qualifications

. Software Applications: Microsoft suite (Word, Excel, Power

Point, Access), Open Office suite, Quickbase, Joomla CMS.

. Database Management: MySQL, Oracle 10g, Database SQL command.

. Operating systems: Windows XP, Vista, 7, Microsoft server

08'

Experience

Caraco Pharmaceutical Laboratories Wixom, MI

Shipping and Receiving

Oct 2012- Current

. Material Handling Skills with focus on perfection in

delivery.

. Strong inventory control Knowledge and implementation.

. Well versed in Stocking Methods and skills..

. Strong Knowledge of Microsoft Office suite.

. Rudimentary Knowledge of SQL and Oracle 10g.

. Comfortable working in fast paced environments.

. Current Hilo License.

Federated Service Solutions Farmington Hills, MI

Assistant Project Manager

August 2010- October 2011

. Responsible for managing 10-15 technical crews across two

shifts, and provided night technical support for field

technicians, and day support for customers.

. Assisted in developing company Disaster Recovery and Business

Continuity Plan.

. Trained extensively with Microsoft server 08'to provide

technical support needed.

. Processed and reconciled invoices in accordance with company

policies and client specific procedures..

. Rudimentary Citrix Go to Meting administration knowledge and

experience.

. Interfaced customers and clientele in configuration issues

with New PC Work stations.

. Firm Customer support skills with strong attention to

customer satisfaction.

. Experience with Multiple call logging and trouble ticket

systems.

. Knowledge and experience with Cisco Unity phone system.

. Desk side support of Windows XP, Vista and Windows 7 OS.

. Fluent in Cisco routing protocols and network configuration.

Triad Radio Pharmacy Detroit, MI

Radiologic Laboratory Assistant

September 2008 -February 2010

. Responsible for dispensing, packaging, and shipping

radiologic medical materials.

. Ensured appropriate disposal of radioactive and medical waste

in accordance with regulations.

. Responsible for daily scheduling of delivery routes for

laboratory couriers.

. Completed Chain of Custody Documentation on all returned

pharmaceuticals as necessary and required by law.

. Ensure compliance with State of Michigan Regulations, NRC &

FDA Regulations, and Company SOP's.

Super Car Wash Systems Farmington Hills, MI

Manager

July 2003-August 2010

. Responsible for managing 12-15 employees on a daily basis

. Responsible for routine and non-routine equipment maintenance

and repair

. Ensured customer service standards were exceeded to ensure

continued growth of the business

Rapiturn Machining Walled Lake, MI

CNC Programmer

March 1999- July 2003

. Performed horizontal CNC machine programming with adherence

to tight tolerance specifications

. Responsible for general machine set-up, operation, and

maintenance

. Gained understanding and comprehension of reading blueprints

for specific client requests

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