Manager Customer Service

Roosevelt Ceasar

** *******

New York NY *****

646-***-****

**********@*****.***

Objective: To obtain a position that allows me to utilize my skills and ability, as well as help me grow as a professional and individual.

EXPERIENCE:

01/12- 4/12. Babalu Restaurant and Bar. Bronx N.Y.

Head Waiter

• Ensured all wait staff was delivering excellent customer service( making guest for life)

• helped set the pace for each shift.

• handled all closing cash reports for waiters.

• Servers reported to me for any voids and comps.

• Used MICROS POS system

02/11-07/11 JanCo Inc. (Burger king/Popeye’s) Bronx, N.Y.

Assistant Manager-

Assist Store manager in maintaining company standards and regulations.

Manage waste control through proper training and coaching of employees. As well as logging raw and product waste.

Used SICOM systems to run the business as need.

Assisted in scheduling ideas as well as assisting with food orders using “build-to” charts.

09/10-3/11 Ruby Tuesday’s Time Square, N.Y.

Grill Cook/lead

• Preparing meals as per spec and recipes.

• when on lead maintained the proper, pace in getting food out and plate presentation.

Assist in food counts during end of the closing shift when necessary.

06/0612/09 Applebee’s Brooklyn N.Y.

Fry cook, Server, Manager

• prepared all fried dishes, appetizers as well as desserts.

• Worked grill and broil when it became necessary.

• Worked as a server on days off from kitchen or before kitchen shift if needed.

• Managed B.O.H and F.O.H once promoted to the management team.

• Assist in food counts during end of the closing shift when necessary.

11/06-05/07 Max Bernner New York, N.Y.

Expeditor

• Opening up Kitchen every morning and ensuring we where set up for breakfast and pre-prepared for lunch.

• ensuring that all recipes and plate presentations meet the standard of the chef.

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• Developed soup specials when necessary.

• Assisted chef with daily food orders and shipment.

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