Customer Service Sales

Jacob Hedges

**** ********** **. – Durham, NC ***13 – ******@*****.*** – 336-***-****

SUMMARY OF SKILLS

• •

Quality Assurance Testing Unreal Engine Level Building

• •

Project Management Unreal Engine Scripting

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JIRA Bug Tracking Software Torque Game Builder Scripting

WORK EXPERIENCE

MMO Game Tester April 2014 – December 2014

Durham, NC

APC Inc. / Funcom

• Worked closely with Funcom's Norwegian developers to test LEGO Minifigures Online.

• Utilized JIRA Bug Tracking Software to keep up with game development and test requests, as

well as write and submit bug reports and perform regression testing.

• Submitted feedback and suggestions pertaining to the game's design to help guide development.

• Contributed to the creation of standardized testing procedures for new builds of the game.

Sales Associate November 2008 – March 2014

Winston-Salem, NC

Toys R Us

• Worked the sales floor in the “R-Zone” electronics department, assisting customers with their

video game and other electronic shopping.

• Cross-trained to cover all positions in the store.

• Delivered great customer service in a fast-paced environment.

RELATED EXPERIENCE

Protocol X – Isometric Action Shooter June 2013

• Game project created using the Unreal Development Kit with 4 other designers

• One hour of gameplay with puzzles, boss fights, and cutscenes

• Designed and implemented combat mechanics as the lead scripter

EDUCATION

Full Sail University, Winter Park, FL June 2013

Bachelor of Science in Game Design

Forsyth Technical Community College, Winston-Salem, NC July 2010

Associates in Arts

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