Customer Service Human Resource

Lawrence Mendez, Jr.

Oceanside, California / 760-***-**** / Email: *********@*******.***

Professional Summary:

With a strong sense of ownership and initiative, my methodic analytic approach has translated into actionable deliverables that

have increased efficiency and effectiveness. For over 15 years, I have maintained and audited individual military pay, travel, and

credit card accounts; provided continued evaluation and improved implementation of internal controls that significantly

decreased the amount of monetary errors, while I coordinated interpretation of financial regulations with local and federal agency

representatives. I am a humble problem solver that wants to engage and resolve your company’s concerns. I am searching for a

respectable work environment that requires initiative and energy.

Skills and Abilities:

Process Improvement - Established internal controls to properly account and report transactions for pay entitlement and travel

reimbursement issuances that improved accountability by 90% and reduced the delay in payments made by 75%.

Communication - Analyzed, collaborated, and recommended military occupational position initiatives and modifications between

eight Corporate Staff Division Representatives, five Corporate Field Offices, and three Corporate Headquarter Departments.

Analysis - Analyzed, developed, and documented personnel requirements that established a military re-organization, improved

the efficient and effective use of limited resources in the execution of national strategic objectives for a foreign military

organization.

Software Applications:

- ADP Professional Advantage - E-Verify - Adobe Professional - Taleo - Oracle

- Sterling Information Systems - COGNOS - PeopleSoft - Peach Tree - Kronos

- Microsoft Suite (Outlook, Word, Excel, Power Point, Access) & various intranet and internet databases

Work History:

OLSA Resources, Inc., Portland, OR Senior Human Resource Assistant (11/2013 to 07/2014)

- This was contracted employment for Laboratory Corporation of America in San Diego, California, where I provided human

resource support to 7 geographically dispersed Human Resource Consultants, company employees, and applicants.

County of San Diego, San Diego, CA General Office Assistant (04/2012 to 09/2012)

- Provided customer service to county residents seeking assistance with State and County Welfare Program Appeals, and

provided administrative support to program specialists in the administration of the State and County Welfare Appellate Process

for the Fraud and Integrity Unit within the County’s Health and Human Services Department.

United States Marine Corps, Camp Smith, HI Administrative Staff Officer (MOS: 0180) (12/2005 to 09/2010)

- Directed, coordinated, advised, and supervised administrative and human resource support functions that involved performance

evaluations, discipline matters, legal options and actions, personnel assignments, termination processes, personnel benefits and

entitlements, and family support programs for two commands and a combat task force ranging in size of 300 to over 1,000

personnel.

United States Marine Corps Reserve, San Diego, CA Administrative Chief (MOS: 0196) (06/1994 to 12/2005)

- Supervised, coordinated, and responded to active and reserve personnel support function inquiries that involved performance

evaluations, discipline and legal concerns, assignment and terminations, and personnel benefits and entitlements in support for

150 to 1,000 personnel.

Monitor Products, Inc., Oceanside, CA Accounts Receivable Clerk (08/1995 to 04/1996)

- On a daily basis, printed general, sales, accounts payable, and accounts receivable journals. Reviewed and reconciled accounts

receivable journal, contacted accounts not within terms of payment agreement, authorized the release of shipments that were

questionable, established new customer credit limits utilizing D&B, conducted daily end of day system backups, and received

customer payments, credited appropriate accounts, and made deposits.

Education &Training:

BS, Business Administration with focus in Accounting, CSU- San Marcos, San Marcos, CA (08/2003 to 12/2005)

Lawrence Mendez, Jr.

Oceanside, California / 760-***-**** / Email: *********@*******.***

Volunteer:

Youth Soccer U10, Fall 2014 Oceanside, CA

Concession Stand Varsity Volleyball, Fall 2011 Oceanside, CA

Concession Stand Varsity Volleyball, Fall 2010 Oceanside, CA

Youth Flag Football U6, Fall 2009 MCBH, HI

Youth Flag Football U14, Fall 2008 MCBH, HI

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