Electrical Engineer Customer Service
Resume:
JEFFREY NYSTROM
Spokane, WA *9205
**********@*****.***
PROFESSIONAL EXPERIENCE
PROFESSIONAL EXPERIENCE
ITT Technical Institute
Adjunct Instructor
•Teach Digital Electronics and Electronic Devices.
•Substitute when ever needed for any one of the Electronic Instructors
3/2008 to 4/2009
Itron
Liberty Lake, WA
Customer Support Engineer, Distribution Design Studio Department
•Created and kept good customer relationships
•Recorded, tested, submitted, tracked and implemented upgrades and or hot patches for the customers issues on my software
12/2005 to 7/2007
Purcell Systems
Spokane, WA
Electrical Engineer, New Product Development
4/2005 To 12/2005
Purcell Systems
Spokane, WA
Engineering Lab Technician, Engineering
3/2004 to 10/2004
Outback Entertainment
Spokane, WA
Service Repair Technician, Service Department
SKILLS
•Design environmental cooling systems for outdoor enclosures that contain telecommunication equipment.
•Test the functionality and reliability of new prototype products and vendor parts to be used in telecommunication applications.
•Test and certify products for large OEM manufactures.
•Support field engineers by testing and troubleshooting products both in-house and off site using simulated and actual climatic conditions.
•Interpret manufactures data sheets for the design and construction of outdoor enclosures.
•Create schematics and wiring diagrams for use in production.
•Prepare lab reports on test results for distribution to customers and employees.
•Prepare installation manuals to accompany new products.
•Understand electronic communication systems, including transmitters, receivers, and fiber optics.
•Communicate engineering principals in non-technical terms to other departments such as sales, customer service and production.
•Solder and desolder SMT and through hole circuits to correct faulty circuits.
•Program and operate a computerized plasma cutter.
•Possess working knowledge of basic hydraulic and pneumatic system operation within a welding fabrication shop.
EDUCATION
3/2002 to 6/2003
ITT Technical Institute Spokane, WA
B.A.S. Degree in Electronics Engineering Technology
6/1998 to 6/2000
ITT Technical Institute Spokane, WA
A.A.S. Degree in Electronics Engineering Technology
Purcell Duties Engineering
Design and test new products, such as sizing AC units, sizing term mod's, sizing wires for all the equipment in the products, determine all the lengths and routing of the wires for the product. Along with running and documenting the entire environmental test needed to certify our outdoor cabinets. Also write up customer documentation on our products for the customer such as install instructions, diagrams on how to hook up wiring, and general information on them for the sales persons to give to the customers.
Purcell Duties Technician
Run and document the entire environmental test needed to certify our outdoor cabinets. Also write up customer documentation on our products for the customer such as install instructions, diagrams on how to hook up wiring, and general information on them for the sales persons to give to the customers.
Reason For Leaving Itron
Laid off due to me not able to learn the software quick enough for them. While the whole time Taking customer calls, testing the bugs, working with the programmers, test the fixes, and then implement the fixes on the customer’s computer.
Jeff Nystrom
Service and do routine maintenance on arcade equipment while in the field. Also had to rotate machines between locations. And while not doing that repair broken equipment back at the shop to be placed in the field.
Itt Graduation Dates
Bachelor Sept 10, 2003
Associates May, 2000
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