Customer Service Sales Manager

Quadeshia D. Smith

***** ** ******* ***. ********, IL 60430 Mobile: 773-***-**** Email:

*******@*****.***

Detail oriented, balanced, with quality technical acumen and customer focus

SUMMARY OF QUALIFICATIONS

Connectivity Expert. Strong integrated I.T. and audio/video solutions management. Proven in network

component implementation, maintenance and support. High technical aptitude, swift learner to new

software and concepts. Positive motivator, welcomes challenge, receives instruction and cultivates a

teachable attitude. Extraordinary interpersonal, writing and presentation skills.

Technical expertise

Software: MS Office 2000 2010, Open Office, McAfee, Norton, Symantec Ghost,

Lotus Notes, Citrix, Kronos, Convergys/Icoms, Corel WordPerfect, Adobe

Autodesk, Follett, Cisco, Remedy, Oracle OSS, Avid HD, Aspect Call Center,

Pinnacle, Roxio, Plasco

Networking & Cisco Switching, Active Directory, Cisco Unity, Netgear, GE Security, Cisco

Telephony: Aironet (wireless)

Operating MS Windows 9x/2000, XP, Vista, 7, 2000 2003 Server, Unix, Mac OS X,

Systems: Leopard

Hardware: Dell Latitude XT, Dell Optiplex GX 280 760, Dell NAS, Lenovo ThinkCentre,

Lenovo X61

Pelco Sec cameras, GE Security system, Cisco Aironet 1141n, Cisco

LAN/WAN Switching/Routing, Firewall, Netezza, Fiber Optic networking,

Cisco IP phone, Sun, Blonder Tongue, Sony, Canon, Veritas Tape backup,

Hydraulic lift, Smartboard, Epson HP Printing/Scanning, Mobile Telecom &

Protocols: tablet electronics (Asus, Blackberry, Palm, Motorola, Samsung, Apple),

Certifications: aud/vid Shure, Yamaha, Klipsch, Nevco, Adaptive MicroSystems

TCP/IP, FTP, EIGRP, RIP

Dell Certified Tech #158689 Current

Professional Experience

Community H.S. District 218 Building Technical Associate November 2005 Present

Excels in role as Associate to Network Specialist and supervises Tech Assistant. Provides solutions and custom

reports containing estimates for replacement parts and projected purchases for district/building hardware.

Demonstrates proficiencies in active directory, Visual Casel and user account configuration, desktop PC

and audio video support across multi faceted professional environments.

Performs quality installation of network/audio/video hardware and software, including uni and multicast

imaging. Provides routine maintenance and user support for all networked data systems and peripherals.

Train faculty/staff on use in Layman’s terms. Facilitates School Improvement Technology Team.

Received “Excellent” rating on Evaluations and additional commendations for attention to detail, exemplary

customer service delivery and team player attitude.

Education

Bachelor of Science: Network & Communications MGMT

DeVry University, Tinley Park, IL October 2002 March 2007

ACTIVITIES & AWARDS

President: Harwood Court Condominium Association, 2009-Present

Adult Leader: Operation Snowball CHSD218, 2011-Present

Assistant Coach: Saint Elizabeth Seton College Preparatory Academy, 2008-2010

Participant: Hot Chocolate Race 2010, 2011 Annual Survivor’s Celebration, Lu rie

Cancer Center 2009, 2010, Shamrock Shuffle 2011, Bucktown 5k 2011

Member: BDPA, 2004-Present

Bowling Captain: CHSD218 Annual Jamboree, 2008-2010

Member: Women in Business & Technology, 2004-2007

Speaker: Thornton Twsp. H.S. Alumni Career Day, 2006

Member: Gamer’s Anon, 2005

Senator: Student Government Association, 2001-2002

President: Thespians Alliance, 2000-2001

President: Operation Snowball H.S. Dist 205, 1997

Dean’s Leadership Award, DeVry University, 2004-2005

Outstanding Achievement Award, Best Buy, 2004

REFERENCES

Iman Ellis-Bowen, Assistant Principal 773-***-****

Demetrius White, B&B Carpenter 773-***-****

Secret F.M. Hollowell, I.T. Consultant 703-***-****

Quinn Smith, Owner-Website Developer 312-***-****

Jim Kuckie, Electronics/Home Essentials Sales Manager 815-***-****

Todd S. Parker, Safety Facilitator-Dean & Coach 708-***-****

Jeremy Cooper, Systems Administrator 773-***-****

Jacqueline P. Bunn, Educational Consultant 815-***-****

Christopher Har ris, Law Enforcement Professional 773-***-****

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