Service Manager

CHANDRA P.DIMRI

CCIE # ***** LinkedIn:

in.linkedin.com/pub/chandra-dimri/27/b83/579/

Email:

********@*******.*** Contact: +91-997*******;

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PROFILE

. Result oriented Cisco Certified Professional with 7+ years of experience

in diverse areas encompassing Network Designing/Engineering, Cisco

Technologies, and Routing/Switching & Service Provider Networks.

Qualified CCIE in Service Provider with experience in deploying both

routing/switching & service provider technologies. Currently associated

with HCL Technologies, Limited, Noida (India) as a Technical Manager-

Networks.

. Aiming for Consultant roles in Network Designing & Engineering,

Solution/Technical Architect

Technical Skills

Routing Cisco Routers - 800, 1700, 1800, 2600, 2800, 3600, 3700, 3800, 7206 & ASR

1001 routers.

Routing Protocols - RIP, IGRP, EIGRP, OSPF and BGP.

Route redistribution, filtering, Route Manipulating, Policy Based routing,

Route-Maps & Route-Policy Language (RPL).

Configuring Wide-Area Networking technology - Frame-Relay.

Switching Data Centre Products - Cisco Switches - 6500/6807X/6880X.

Branch Products - Cisco Switches - CE 500, 2960,

3550,3560,3750,4500,4500X,4900M

Vlans/ Private-Vlans/ configured STP (802.1q/ 802.1s/ 802.1w),

Advance spanning tree features (Root Guard/ BPDU Guard/ Loop Guard/ UDLD/

Port Fast)/ Eher-Channel (PAGP & LACP)

Next Hop Redundancy - HSRP/ GLBP/ VRRP

MPLS & QOS Multiprotocol Label Switching (MPLS) - LDP/TDP/MPLS VPN (VRF/ RD/

RT)/MP-eBGP.

PE-CE Configuration - with multiple Routing Protocols.

VRF-Lite/Export Map/BGP-SOO/Domain-ID/Sham-Link/AS-Override/Allow-AS-in.

Inter-AS MPLS VPN with B2B VRF/VPN4 Peering/Multi-Hop ASBR Peering/Carrier

Supporting Carrier (CSC).

Basic Knowledge of Quality of Service - MQC/ Auto-QOS/ Classification/

Others Marking/ Congestion Management & Avoidance.

Worked with Packet capture tool Wire shark.

Monitoring tool like Orion, What's up Gold (WUG) and ticketing tool like

Autotask.

Basic Knowledge of voice monitoring tool - Clarus to check the

registered/unregistered phones and generating reports from Clarus.

[pic]PROFESSIONAL EXPERIENCE

HCL TECHNOLOGIES LIMITED, NOIDA (INDIA)

since July 2012

Technical Manager, Global IT (Network Technical Operations)

. Responsible for Planning, Designing, Deployment & Implementation (PDDI)

of On-Shore & Off-Shore Projects

. Responsible for carrying out routine DR/BCP to maintain the redundancy

over Datacenter/WAN/LAN Layer.

. Responsible for Designing/Implementing & extending MPLS Cloud to multiple

locations of clients DC & migrating the traffic over MPLS Cloud.

. Responsible for migration of new/existing clients over MPLS Cloud.

. Responsible for carrying out network audit and to ensure there is no SPOF

over DC/WAN/LAN Layer.

. Act as 2nd Level escalation contact for P1 & P2 calls during major

outages/incidents over Internet/MPLS/Corporate Cloud.

Projects Undertaken

. RACV - Single SP Single LM MPLS (Primary)

. Adecco - Single SP Dual MPLS (Active & Backup) & S2S VPN over Internet to

Primary & Secondary DC (Tertiary)

. Telegraph Media Group - Single SP Single MPLS (Primary) & S2S VPN over

Internet to UK DC (Secondary)

. WorleyParsons - Single SP Single MPLS (Primary) & S2S VPN over Internet

to Perth DC (Secondary)

. MillerCoors - Single SP Single LM MPLS (Primary) & SSL VPN over Internet

to Dallas DC (Secondary)

. Ford Motors - Hybrid-VPN (MPLS Backbone + Internet)

. ISD SPOF Mitigations & Redundancy - Dual Distributions Points with Core &

WAN Layer.

. Direct Energy BPO - Single SP Dual Last Mile (Active & Backup).

. Direct Energy MNS - Single SP Single Last Mile (Primary) & S2S VPN over

Internet (Secondary).

. Building Core SVI's Movement & MPLS Integration on per Floor

distributions.

. MPLS P/PE layer Deployment with integration of corporate traffic.

. Internet Gateway Consolidation for all HCL Building within Noida, India.

. L-Towers 3-Tier Network Designing/Implementation with Redundancy.

UNIVERSAL E BUSINESS SOLUTIONS/MANOCHA TECHNOLOGY SOLUTIONS PVT LTD,

GURGAON Jan 2009 - Jun 2012

Network Engineer

. Handled Incident & Problem/Configuration, Change management functions,

Network Designing, Network Architecture, Troubleshooting complex routing

and switching related issues.

. Managed high end Cisco End device (6500/7200/4500) also ensured the

resolution of complex trouble tickets ensuring SLA compliance.

. Configured VLANS/STP/Advance STP Features/Ether-channel/EIGRP/OSPF/IS-

IS/BGP also worked on Cisco Platforms 3550, 3560, 3750, 3750ME, 4500,

6500 and 7200.

. Involved in the preparation of TIR (Technical Incident reports) for P0

and P1 outages for final preparation of RCA (Root cause analysis) and SIP

(Service Improvement Plan) reports.

TNS INSTITUTE OF INFORMATION TECHNOLOGY PVT LTD, DELHI (Training and

Solution Provider) Feb 2008 - Jan 2009

Senior Trainer (Head - Cisco Domain)

KOENIG SOLUTIONS PVT LTD (EDUCATION MANAGEMENT INDUSTRY), DELHI INDIA

Feb 2007 - Feb 2008

Corporate Trainer (Cisco Domain)

[pic]ACADEMIC CREDENTIALS

B.Sc (Information Technology), 2010

The Global Open University, Nagaland

XII

S.G.R.R Public School, Dehradun, India

X

Jaswant Modern Sr. Secondary School, Dehradun, India

Certifications

. Cisco Certified Internetwork Expert (CCIE SP # 46026)

. Cisco Certified Network Professional (CCNP) - Cisco Systems.

. Cisco Certified Network Associate (CCNA) - Cisco Systems.

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