Active Directory Technician

Aashish Latawa

**** ******* *****, ******, **

******.*******@*****.***;778-***-****

OBJECTIVE

To be a part of a highly professional and competitive team dedicated to the

implementation, operation and maintenance of mission-critical

infrastructure.

SUMMARY

. Technical Support technician with 6 years of experience in diagnosing and

resolving technical problems.

. High levels of written and oral communications skills with the creative

ability to solve difficult problems.

. Excellent working knowledge of Different operating systems including

AS400/iSeries, MAC, MS Windows 2000, XP, 7 and Vista.

. Very good knowledge of DNS, DHCP, Network addressing, protocols,

interface and TCP/IP environments.

. Excellent working knowledge of Microsoft AD, Group Policy, Exchange,

Lotus Notes, Microsoft Office 2000/2003/2007, Citrix.

. Proficient knowledge of computer hardware including Printers, Laptop and

Desktop Systems (Dell, HP, Compaq, IBM and Lenovo, NCR and Fujitsu POS

machines).

WORK HISTORY

PEOPLE TO GO

Aug11-Nov12

Senior Support Technician

. Configured, deployed and provided IMAC services for WIN XP and WIN 7

based Fujistu POS, Dell PC's, Laptops and Printers.

. Did break fix for Dell, Lenovo, HP and Lexmark machines.

. Support, install and troubleshoot Blackberry devices and iPhones.

. Managed Active Directory, MS Exchange and Terminal Servers

. Provided support for NCR and Fujistu POS machines.

. Created and handled tickets from the online ticketing system (Track IT).

Environment: Win Xp, Win 7, Citrix, Track-it, Active Directory, Group

Policy, MS Exchange, Terminal Services, RDP, Dell Connect and

VNC.

HSBC/Hays (Contract)

Jan12-May12

Support Technician

. Configured, deployed and provided IMAC services for Win XP and Win 7

based Lenovo Desktops and Laptops.

. Managed AD and provided support for IBM Lotus Notes.

. Supported, installed and troubleshoot Blackberry devices and iPhones.

. Used SCCM/SMS for deployment and for System configurations.

. Provided support for Citrix, MS office 2010, Cisco VoIP and

AS400/iSeries.

Environment: Win Xp, Win 7, Citrix, Active Directory, Lotus Notes,

Terminal Services, RDP, Lenovo hardware, Cisco VoIP, As400/ iSeries,

SCCM.

HP/Pfizer Pharmaceuticals (Contract)

Aug10-July11

Help Desk Technician Level-2

. Provide hardware/software support for over 10,000 users. Provide a high-

level of proactive informatics support to all levels of clients.

. Support, install and troubleshoot Blackberry devices and iPhones.

. Used Active Directory to create objects, groups, scripts, Printers, and

administer existing accounts.

. Managed Exchange and Terminal Services.

. Provided support for Citrix, Nortel VPN and MS Office 2003, 2007 and

AS400/iSeries.

. Created and handled tickets from the online Ticketing system(HP Service

Center)

Environment: Win Xp, Win 7, AS400/iSeries, Citrix, HP Service Center,

Active Directory, Group Policy, MS Exchange, RDP, Nortel VPN, Novel

Console One, Novel GroupWise, SAP, People Soft, SMS, BES, and Terminal

Services.

CompuCom / Kalyx (Contract)

Nov09-April10

Desktop Support Technician

. Installed, maintained and repaired Windows 7 based HP and Lenovo systems

after doing PC imaging using Ghost/Active Boot.

. Migrated Windows XP to Windows7 and deployed Office 2010 using Microsoft

Deployment tool/Active Boot.

. Managed Active Directory and MS Exchange.

. Did Troubleshooting on MS Windows XP, Windows 7, Office 2003/2007 and

Internet.

. Created and handled tickets from the online Ticketing

System(Remedy)

. Did Asset/Inventory management.

Environment: Win Xp, Win 7, Citrix, Remedy, Active Directory, Group

Policy, MS Exchange, RDP, Cisco VPN, SAP, Log Me In, SMS.

Oceaneering International

Sept06-July09

IT Analyst

. Installed, Maintained and Repaired Windows XP based Dell systems

. Provided support for MS office suite and Novel GroupWise.

. Created and handled tickets from the online Ticketing System (MKS).

. Used Novel Console One to create objects, groups, scripts,

Printers, and administer existing accounts

. Provided support for PeopleSoft (ERP system).

Environment: Win Xp, Win 7, Novel Console One, Novel Group wise, People

Soft, Cisco VPN, VNC, and Ultra VNC, MKS

EDUCATION AND TRAINING

Dell Certified System Engineer

2008/2012

Dell Computers

CCNA

2008

CISCO

Degree in Electrical Engineering

2006

Punjab Technical University

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