Manager Account Executive

|Steven Frye |

|***** Averhill Farmington Hills, MI 48336 |

|248-***-**** |

|******.*.****@*****.*** |

|Summary |

| |Strong problem solver with PC building and networking experience. |

| |Ability to overcome hurdles and set the pace for projects. Proven |

| |record developing solutions that improve efficiency of business |

| |operations. Recognized for leadership in projects and support of other|

| |call center agents. |

|TEchnical skills |

| |Technical Strengths |

| |CCP, CPE Manager, Broadsoft, Hammer, CEMR, Netway, VIP, Mammoth |

| |Software |

| |Tools: Microsoft Office Suite (Excel, Word, Powerpoint, Outlook) |

| |Platforms: Windows 98/ME/XP/Vista/7, Ubuntu |

| |Certifications |

| |Voice over IP (VoIP) Pre-Sales Technical Certification |

| |A+, Net+ |

|Experience |

| |Technical Support Representative |Oct 2012 - |

| | |Present |

| |HP Consultant for Artech |

| |Handle inbound and outbound calls, email, incidents and requests to |

| |provide hardware and software support to resolve system/application |

| |administration and configuration issues for client |

| |Troubleshoot system administration issues such as installation of |

| |software, managing operating systems and provide root cause analysis |

| |Perform system boot and backup and restore procedures |

| |Account Executive |Feb 2012 - Aug |

| | |2012 |

| |Michigan Mutual Inc. |

| |Established customer relationships to generate mortgage loan |

| |submissions |

| |Maintained and developed broker/correspondent relationships |

| |Generated FHA/Conventional/RD/VA mortgage submissions |

| |Computer Installation Technician |Mar 2011 - |

| | |Present |

| |Independent Contractor |

| |Assist with Data Migration and Storage |

| |Provide onsite and remote maintenance, installation and upgrades |

| |Perform office and home network setup |

| |Relocation and installation of server racks, blade servers and PCs |

| |Senior Tier II VoIP/DSL Technician |Jul 2007 - Jan |

| | |2011 |

| |ACN |

| |Researched and implemented new DSL products |

| |Compiled and organized troubleshooting resources for new hires and |

| |seasoned technicians |

| |Gained experience with consumer router functions including: Port |

| |Forwarding, Port Triggering, DMZ Hosting, Address Reservation, MAC |

| |Filtering, QoS, Stateful Packet Inspection, and NAT |

|Education |

| |New Horizons |Jan 2006 |

| |Troy, MI |

| |A+, Net+, CSS, HAD, MCDST |

| |Oakland Community College |Aug 2002 - May |

| | |2005 |

| |Farmington Hills, MI |

| |General Studies for Liberal Arts |

Contact this candidate