Customer Service Software
Resume:
RUDOLPHO VALENTINO CORNETT
* ***** ***** ***** 919-***-****
Durham, NC 27703 ********.*******@*****.***
OBJECTIVE
To obtain a responsible position as an AS400/PC Network Operator, PC Support Specialist, Helpdesk Support, Desktop Administrator within a dynamic, forward-thinking company where I can apply my extensive experience and skills.
PROFESSIONAL SKILLS SUMMARY
Over ten years of proven experience in the IT/manufacturing industry including consulting, support, hardware/software integration and high level troubleshooting.
Exceptional communications skills. Able to effectively communicate with senior management, third party vendors, technical staff, as well as non-technical end users.
Strong client management experience to include timely resolution of client issues resulting in high customer satisfaction resulting in increase revenues.
TECHNICAL CERTIFICATIONS & CREDENTIALS
Cisco Certified Network Associate (CCNA)
Microsoft Certified Professional (MCP)
AS400 Professional
TECHNICAL SKILLS SUMMARY
OS & Enterprise Apps Windows NT /2000/2003 Server, Exchange, Norton Antivirus Enterprise Edition, Norton Ghost, ISA firewall, Proxy Server, OS-400, Help Systems, Track-It, Lotus Notes, Spybot Search & Destroy
Connectivity & Hardware Cisco 2500, 2600, 3500, firewalls, routers, switches, wireless, T1, Ethernet, Fast Ethernet, Gigabit Ethernet, Cable/DSL modem, and analog dialup.
Protocols TCP, IP, ICMP, IGMP, ARP, NetBEUI, PPP, NetBIOS, VLAN, WLAN, 802.11x, 802.1x, NAT, VPN, and FTP..
Technologies RAID, UPS, Tape Libraries, Tape Drives, SCSI, Active Directory, DNS, WINS, DHCP, RIS, Remote Desktop, and IIS.
Desktop Technologies Windows 95/98/NT/2000/XP, Microsoft WORD/Excel/ Access/Power Point/Internet
& Programming Explorer, Scanners, CD/DVD Players, Desktop and networked Printers. RPGII
PROFESSIONAL EXPERIENCE
Temporary Assignments 2005 – 2011
Kelly Services, Inc/ Duke University 03/12 – 03/12
. IT Specialist
Installed personal computers, printers, and other peripherals.
Provided technical support to a variety of desktop users
Install back-end and front-end systems, as well as LAN and WAN connection at remote site.
Move personal computers, Printers and other peripherals to different locations and set them up so that they can be used remotely.
Troubleshoot and tested ports and readied them for use.
Perform cable management.
Carolina Fibers /Duke University 08/11 – 11/11
. IT Specialist
Convert all unconverted ISDN and analog phone lines to the new VoIP platform, inside the hospital, university and all outlying clinics.
Use my customer service skills to communicate with employees throughout the Medical Center and University, as well as managers and coworkers. Troubleshoot software, hardware and network issues.
Help to implement the new VoIP telephone system.
Duke University 01/11 – 05/11
. IT Specialist
Convert all unconverted ISDN and analog phone lines to the new VoIP platform, inside the hospital, university and all outlying clinics.
Use my customer service skills to communicate with employees throughout the Medical Center and University, as well as managers and coworkers. Troubleshoot software, hardware and network issues.
Help to implement the new VoIP telephone system to more than 30,000 people across the University, Medical Center and outlying clinics. Provide support for VoIP phones; also provide support for older ISDN, and analog phone systems.
Install and cable out voice gateways, switches and terminate Cat 5 and Cat 6 cables.
Duke Temporary Service 07/10 – 12/10
. IT Specialist
On the project to help complete the VoIP phone conversion.
Convert all unconverted ISDN and analog phone lines to the new VoIP platform, inside the hospital, university and all outlying clinics.
Use my customer service skills to communicate with employees throughout the Medical Center and University, as well as managers and coworkers. Troubleshoot software, hardware and network issues.
Help to implement the new VoIP telephone system to more than 30,000 people across the University, Medical Center and outlying clinics. Provide support for VoIP phones; also provide support for older ISDN, and analog phone systems.
Install and cable out voice gateways, switches and terminate Cat 5 and Cat 6 cables.
Danville Utilities through Tru/Check 04/09 – 04/10
• Independent Contractor
Program and Install Electronic Receivers/ Transmitters for Gas meters and Water meters
HMS Host RDU Airport 06/07 - 04/08
• Food preparation
• Food service
PSNC Energy through Tru/Check 07/07 – 12 - 08
• Independent Contractor
• Program and Install Electronic Receivers/ Transmitters for Gas meters
Measurement Inc 02/06 – 04/06
• Graded Math and Reading National Exams for elementary schools nationwide.
Diversico Inc, Security Officer Kellogs 2005 – 2006
• Monitored incoming and outgoing freight to insure proper paperwork.
CROSCILL/ROYAL HOME FASHIONS, Durham, NC July 1990 – July 2006
Manufacturer of Croscill home textiles and bath accessories
AS/400 System Administrator June 2002-July 2006
• Assisted in planning the upgrade of multiple I-series, to include Operating system, Application Software and Utilities (Help-systems, etc).
• Active participant in group discussions with Sr. level Technical Staff on the efficiency of the systems, search of corrective PTFs and investigation of problems as they arose.
• Constant clean up of the system by adding or deleting user profiles, configuration of devices local and remote via TCP/IP or twinax.
• Coordinated AS/400 computer functions to insure all jobs were run on time and accurately.
• Responsible for processing key jobs and reports essential to the business units.
• Responsible for the backups and Restores on multiple I-series,
• Responsible for the duplication and integrity of backups and active participant in discussions with Iron Mountain Tape (Off-site Tape storage).
• Helped implement a distributed process of report distribution.
• Worked in closed contact with programming staff when problems arose due to glitches.
AS/400 Computer Operator July 1990 – July 2006
• Monitored controllers, plant lines and network connectivity. Reset devices as needed.
• Coordinated AS/400 computer functions to insure all jobs were run on time and accurately.
• Responsible for processing key jobs and reports essential to the business units.
• Performed tape initialization and backup. (Help Systems)
• Performed tape duplication (BRMS) and prepared tapes for offsite storage at Iron Mountain.
• Printed and distributed production reports.
• Placed service calls as needed and informed the programming staff of any problems that required their attention.
• Maintained adequate computer supplies (paper, toner and ribbons).
Hardware Support Specialist January 2003 – June 2006
• Supported the company email system by creating users, modifying user accounts and configuring email accounts.
• Utilized Remote Access Software (Proxy) to support the client base with hardware and software related computer issues.
• Assisted in the rollout of software upgrades (Lotus Notes, Norton Antivirus) to clients which required on-site installations.
• Helpdesk Team Member responsible for first level desktop support including rebuilding, troubleshooting, and deploying PC hardware to end users, trouble-shooting reported issues, documenting the issue on TrackIt! and escalating trouble tickets as needed.
• Supported the organization’s hardware and AS/400 needs on second and third shift
Helpdesk Support January 1993 – June 2006
• Responding customer request to via Telephone, email, problem tickets and person to person.
• Troubleshooting network issues, MS Windows, MS Office, AS400, VPN, Remote Access, Anti-virus software and all company software, and all company application support and operating systems support with intention of identifying source of problem and solution if applicable.
• Help develop and build end user content to help end user better utilize the software.
• Interface with Project Management and development staff when issues need to be escalated. Explain nature of the problem. Identify potential sources of and resolution to problems.
• Rebuilding, troubleshooting, and deploying PC hardware to end users.
• Documenting the issue on TrackIt! and escalating trouble tickets as needed.
HERTLING INDUSTRIES, INC., Brooklyn, NY August 1987 – June 1990
Hertling Industries, INC is a clothing industry specializing in Men’s suits.
Computer Operator
• Coordinated System36 computer functions to insure all jobs were run on time and accurately.
• Responsible for processing key jobs and reports essential to the business units.
• Placed service calls as needed and informed the programming staff of any problems that required their attention
LANDSRADIO TELECOMMUNICATIONS COMPANY,
St. Maarten, Netherlands Antilles December 1982 – June 1987
Landsradio Telecommunications is the only telecommunications company on the island of St. Maarten.
Supervisor Billing & Computer
• Coordinated work schedules, overtime and vacation schedules for the department.
• Collected data via telephone, telex, telegrams, impulses, and credit departments for processing of monthly invoices.
• Gathered and entered data from Cash Receipts Department and the Accounts Receivable Department.
• Transmitted and received relevant information (files) to the host computer.
• Met monthly deadlines of billing invoices.
• Designed and created programs for management and Accounts Receivable Department (RPGII).
• Prepared monthly review reports detailing departmental performance.
EDUCATION
Associate Degree in Finance and Investment
Johnson & Wales College - Providence, Rhode Island Bachelor Degree in Computer Systems Management
Johnson & Wales College - Providence, Rhode Island
Tech Pros Group: Network Engineering Internship, MCP, MCSA, MCSE, CCNA
References Available Upon Request
Rudolpho V. Cornett
6 Sugar Maple Court
Durham, NC 27703
****************@*****.***
Dickson Clifford Duke University
Technical Manager
Kevin A. Smith
Director of Technical Support
Duke University/ The Fuqua School of Business
Howard Walker
Network Administrator
Honda Power Equipment
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