Steve Olynyk

Dedicated to exceeding quality standards

Network Design ( System Administration ( Technical Support

Results-focused Customer Service Engineer with years of experience

providing IT solutions for Technology, Telecom, Healthcare, Finance and

Automotive industries

Adept in requirements analysis, planning, problem solver and decision-

making key to delivering world-class enterprise infrastructure. Personable,

articulate and engaging; team player; collaborate with diverse

stakeholders. Superb manager; orchestrate complex demands to maintain

quality and functionality during system initiatives; unfailingly meet

client expectations, budgets and timelines.

SKILLS, ABILITIES & Achievements MATRIX | VALUE OFFERED

Core Competencies / Strengths at a Glance:

Project Life Cycle ( Network Architecture ( Documentation ( Physical Layer

Design ( Infrastructure ( Configuration ( Hardware Installation ( Software

Integration ( Troubleshooting ( QA/QC ( Testing ( User Training ( Processes

( Technology Management ( Customer Support Engineer ( Field Engineer

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CAREER SNAPSHOTS

Technology Leadership. Designed and built Network Operations Centers (NOC),

Data Centers and Co-Location Centers for global clients; created war rooms

and test labs; specified wiring and video requirements, power and fire

control systems, racking and furniture.

Management Acumen. Organized and prioritized tasks and controlled budgets;

supervised subcontractors, troubleshot problems and met P&L targets for all

employers. Drove improvement and maintained exceptionally high customer

satisfaction scores.

Training & User Support. Earned designation as subject matter expert (SME)

and developed courses as technical instructor for Raytheon and Codex

Corporation. Earned honors that include MacWorld Magazine Best Human

Interface & Best Custom Design in Computer Training.

Professional Excellence. Recognized by GiantLoop Network with its award for

Outstanding Achievement and Excellence, and earned the Lucent NetworkCare

CEO Award for Outstanding Achievement Excellence.

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Career Track & Performance | Driving Forces

Service Manager Since 2003

Key Auto Group | Chevrolet| Nissan | Acura | VW | MARS NH & MA

Purpose and Scope: Delivered insight, expertise and leadership that

promoted sales and profitability in automotive services. Optimized order

flow and processing. Oversaw system diagnostics, repair estimates and

approvals, and key business relationships. Set priorities; submitted

purchase orders and scheduled jobs and engaged subcontractors. Led special

projects; monitored time, costs and order changes; ensured quality

compliance.

Organizational Impact | Contributions:

< Increased efficiency and reduced costs by transforming a vacant

facility into a processing center for pre-owned vehicle inspection

and repair that serviced 5 dealerships for Key Auto Group in 2012;

processed in excess of 60 vehicles per week with a 48-hour

turnaround deadline.

Steve Olynyk

< Processed in excess of 20 - 25 repair orders on a daily basis for

each dealership's customer base. Resolved complaints and maintained

a high customer satisfaction that fostered loyalty.

< Utilized ADP, Reynolds and Reynolds, and Arkona DMS systems;

referenced manufacturers' technical documentation and service

bulletins and warranty specifications.

< Earned service advisor certifications with Chrysler Corporation,

Nissan, Acura North America; Chevrolet; Volkswagen North America;

owned and operated Mobile Appearance Reconditioning Service of

Southern New Hampshire.

Principal Engineer: Network Operations Center 2000 - 2003

GiantLoop Network Waltham, MA

Purpose and Scope: Directed development, implementation and administration

of managed optical-network services that supported large businesses

sending mission-critical data between centers. Controlled engineering

functions across Interoperability and Production Labs, and Corporate

Network Centers. Wrote detailed project plans that included design,

circuit provisioning, asset maintenance and acceptance testing. Monitored

performance metrics. Handled client relations.

Organizational Impact | Contributions:

< Made upgrades and refinements that boosted network performance;

specified power, environmental, and cabling infrastructure for

facilities designs and managed construction.

< Recommended network management software for topology and change

management; won executive approval for purchasing an OSS Asset

Management solution critical for growth.

Senior Network Systems Consultant 1996 - 2000

Lucent Technologies Network Care Burlington, MA

< Designed NOCs and data centers for Broadband Cable and Web Host

providers and a disaster recovery center for national Funds Manager;

Healthcare and Telecommunication accounts.

< Defined engineering specifications and implemented enterprise

networks that included multi-platform and distributed network

management architectures.

Network Design Engineer | Administrator 1992 - 1996

Avid Technology Tewksbury, MA

< Analyzed and managed performance of local and wide area networks,

data and network centers worldwide; implemented Cisco

infrastructure; maximized availability and reliability.

< Designed fiber-optic backbone to support breakthrough video editing

and streaming media, FDDI and ATM distribution within the company's

60K square-foot engineering and development facility.

Instructor / Developer: Statistical Multiplexer Products 1988 - 1992

Codex Corporation Mansfield, MA

< Developed computer-based training modules on ISDN and T1 technology

and won accolades from MacWorld Magazine in 1991 for Best Human

Interface and Best Custom Design for HyperCard.

Previous positions include:

Technical Instructor: Radar Systems, Raytheon ( Test Engineer, LTX

Corporation

Steve Olynyk

CERTIFICATES & LICENSES

Novell Certified Network Engineer ( Cabletron Spectrum Network Management

Subject Matter Expert ( HP OpenView NMS Administration ( Cisco Systems

Internetwork Operating System ( Computer Based Training ( Instructional

Design ( Advanced Test Equipment

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TECHNICAL PROFICIENCIES

Systems: Microsoft Windows ( MacOS ( Unix

Networks: LAN / WAN ( ISDN ( T1 ( Nortel Optera Metro | DWDM Switches (

Cisco IOS | 15000 Series DWDM Switches | 4500, 6500, 7500 Series

Routers ( Statistical Multiplexer Systems ( RIP ( EGP | BGP |

IRGP ( OSPF

Software: HP OpenView ( Remedy Trouble Ticketing ( Cabletron Spectrum (

AutoCAD ( MicroMuse NetCool ( Apple HyperCard ( ADP

Hardware: HP 3000 Computers & Multi-pin Circuit Testing Systems (

Uninterruptable Power Systems ( Stratacom IPX | BPX ( Phased

Array | Solid State RF Transmitters

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LEARNING CREDENTIALS

Associate Degree Program: Management Information Systems

Bryant College Smithfield, RI

Recent courses, seminars and workshops include:

Advanced Consulting & Presentation Skills ( Service Delivery

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MILITARY service

Radar Technician: Air Traffic Control, United States Air Force ( Honorable

Discharge

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Willing to do 'whatever it takes' to meet objectives.

( BakosGroup.com/resumes/solynyk.pdf

References and further data provided upon establishment of mutual interest

Contact this candidate