Project Manager Process
Resume:
Bob Kale
Cell: 510-***-**** / Email: *****@*******.***
+ Over 15 years of IT experience as a Project Manager and Business
Analyst in various sectors of business.
+ Project Manager experience
? Experienced in working closely with project stake holders and
management.
? Created detailed project plans (MS Project), using client Project
methodologies or UML, performed team / resource management and
reported on project progress reports. Successful in resolving issues
with excellent negotiations skills. Knowledge of Waterfall and Agile.
? Strong structured approach to deliverables and can create and
deliver project artifacts.
? Extensively worked across functional teams, internal, external and
global.
+ Business Analyst experience
? Worked closely with project SMEs and responsible for JAD/RAD
facilitation to gather business requirements, performing gap
analysis, polices, procedures and processes. Process modeling,
process improvement (streamlining processes), data modeling and data
analysis. Performed ETL and Metadata tasks. Experience with
Sharepoint.
? Excellent writing skills in creating feasibility studies, business
requirements documents (BRDs), functional requirements documents
(FRDs), modeling using UML Use Case diagrams.
? Performed job responsibilities as a single point of contact
between Business and IT staff. Detailed and result oriented.
Successful in bringing business and technical groups together.
+ Experience with full Software Development Life Cycle (SDLC).
+ Creative and innovative thinker, with excellent communication skills,
bringing energy, enthusiasm and leadership to problem resolution
skills, self-starter, self-motivated, can work independently. Have
LinkedIn recommendations.
+ Technical Skills
Hardware Sun Sparc, HP 9000, UNIX Servers, VAX, UNISYS, PCs
Operating Systems Solaris, HP-UNIX, VMS, Windows XP, 2000, Windows 7
Languages HTML, Oracle SQL*Plus, Oracle PL/SQL, COBOL, Java, UNIX vi
Applications Microsoft Office, Visio, ER Win
Databases / Query Tools Oracle, Access / SQL*Plus and PL/SQL
Data Modeling, Analysis and BI presentation to management.
Business Objects Crystal Reports.
User requirements UX/UI
ERP Oracle Financials, Siebel, Callidas, Silk
EDUCATION B.Sc. - Bachelors in Computer Science (USA Equivalent)
Perth Technical College, Western Australia.
TRAINING
Ascendant & Summit-D Project Methodology - PricewaterhouseCoopers LLP
SSADM - Sage Computing
Siebel CRM - PricewaterhouseCoopers LLP
Oracle Financials 11.0 / Forms 2.3, 3.0 - Oracle Corporation
Documentum 4i - Documentum
ERWin 3.0 - Logic Works Inc.
Crystal Reports XI - Vision Harvest Inc.
SKILLS
Project Management Project Planning, Presentations, Scooping,
Tracking, Costing and Scheduling.
Team management. On-Site and Off-Shore Projects
Methodology Rational Unified Process (RUP), Unified Modeling Language
(UML),
Ascendant, Summit-D, SSADM and Cisco SDLC.
Project Types Customer Facing Websites, Process Improvement, Upgrades,
Implementations,
Dashboards, Channel Partner and Trouble Tickets /Bugs /Customer
Support.
International Projects Managed projects in Australia, Hong Kong and USA
& coordinated with team
members in France, Germany, India and Japan.
Business Analysis Business Intelligence, Process Modeling, User
Requirements and Analysis
UX - User Experience requirements
UI - User Interface design and usability issues
Problem Resolution, Functional Specifications. Gap and Delta
analysis
Design specification for existing, upgrading or new applications.
Designed wireframes and no-back-end demonstration models.
Supported Project Managers. Content Management and Change Control.
Business Requirements Documents (As Is and To Be). SQL Queries.
Functional Requirements Documents. UML-Use Cases, UAT/BAT.
Business Environments Electrical Utility Human Resources
Insurance
Inventory Management Justice Land Title Deeds Mortgage
Pharmaceutical Rentals Retail Share Trading
Subscriptions Supply Chain Mgt Telecommunication Waste Management
Web Portals Manufacturing - Routers, Computers,
Glass & Aircraft.
Systems Analysis ERD, DB Design, DB Modeling, Data analysis and Data
Dictionaries.
Convert Business Requirements into Technical Specifications.
Data modeling and Data analysis. SQL Queries.
Software Development Traditional and Web Based Custom Development,
Oracle and COBOL.
Life Cycle & Legacy to Client Server.
Independent Consultant 2002 -
Present
Project Manager / Senior Business Analyst / IT Analyst
For the following project engagements, I provided consulting services and
expertise to my clients in the areas of ?Documentation standards ?Created
BRDs, FRDs and ?Created Visio diagrams. ?Gathered requirements ?UX - User
Experience ?UXD - User Experience Design ?UI - User Interface ?Identified
requirements and pain points and ?Facilitated meetings with SMEs ?Suggested
short-term solutions. ?Performed Business Process Analysis and Modeling.
?Performed Data Analysis and Modeling. ?Created Wireframes ?Produced UML
documentation ?Created Swim-lanes and process models. ?Performed project
management, project planning, project tracking, ?Coordinated with clients
teams on-site, off-site and off-shore.
Jul 2012 - Oct 2012 - IT Business Analyst - Contract.
Cisco Systems Inc., Milpitas, C.A. (IDC Technologies Inc. > Tata Consulting
Services Inc) Application re-engineering Process improvement project.
Channel Partner's current Cisco product Specialization recognition and
Certification application needs re-engineering with features and
functionality updates to current business practices and technology.
. Documenting "AS IS" model.
. Facilitated requirements gathering sessions with SMEs to collect the 'As
Is' model.
. Created process flows to help visualize the manual processes, timelines
and milestone events.
. Microsoft Office, Visio, ULM - Swimlanes, AS IS Modeling.
Oct 2011 - Dec 2011 - Senior Business Analyst - Contract.
Callidus Software Inc., Pleasanton, C.A. (Spancore Inc.) Process
improvement project. To assist Pfizer Inc. Documented the Pfizer Inc., (NY,
NY) Sales commission and incentive processes,.
. Performed Project management duties - Project Planning and project
progress reports.
. Facilitated requirements gathering sessions with SMEs to collect the 'As
Is' model.
. Created process flows to help visualize the manual processes, timelines
and milestone events.
. Mapped the manual processes to align / integrate to the Callidus ERP
software processes and where possible identify the customization needed
for the web-based ERP software application.
. Created master BRDs for each of the 6 departments and produced Visio
diagrams.
. Oracle 9i, Oracle Forms 11g, UML-Documentation Swimlanes, BRD, MS Office
and Visio.
May 2010 - Oct 2011 - Senior Business / Systems Analyst / Project Lead -
Contract.
InsPro System Inc., Milpitas, C.A. 1. Web Portal development project 2.
Recruitment
. Performed Project management duties - Project Planning and project
progress reports.
. Introduced Documentation Standards - Master BRD and Visio diagrams
. Managed web portal requirements and upgrades for internal use to manage
staff, sales and bookings.
. Weekly project meetings for feature, function, testing and performance
reviews.
. Coordinated with off-shore development team in Hyderabad, India for
project task statuses.
. As recruitment staff, communicating with potential candidates and
screening them to account manager.
. HTML, Java, Microsoft Office, Microsoft Project, Visio, BI, Content
Management.
Jan 2010 - Apr 2010 - Business Analyst - Contract.
VMWare Inc., Palo Alto, C.A. (Oxford Associates Inc.) - Trouble tickets and
Process improvements
. Facilitated requirements gathering sessions with SMEs and business
operations staff to gather the trouble ticket issues and identify
problems to recommend short-term work-around and resolutions.
. Performed analysis and process improvement in the overall processes of
the customer relationships, by resolving customer based trouble tickets.
. Performed trouble ticket analysis, process improvement and solutions for
- Trouble Tickets - End-user Registration; Essential Bundle Promo;
Government SKU; Patch Update; Entitlement Check Process; Dynamic Link and
Product Release Automation.
. Followed VMWare documentation Standards.
. Microsoft Office, Visio, ULM - Swimlanes, BRDs and FRDs, VMWare -
Visualization, BI, Content Management.
Jun 2008 - Dec 2008 - Business Analyst - Contract.
Cisco Systems Inc., San Jose, C.A. (SRS Consulting Inc) Customer Service
Finance Pricing & Solutions Enable Department. Analyze revenue leakage -
due to above 'normal' discounts to customers by sales staff.
. Facilitated requirements gathering sessions with SMEs to gather 'As Is'
of the sales process and applications used by sales staff.
. Produced 'story line' diagrams, with major participants within the
process and major 'business rules' for different types of deviations -
types of orders from customers, based on order type configuration - 14
different types were identified.
. Performed sales data analysis, on tier 1 and 2 fulfillment, by extracting
raw data from Oracle DB.
. Identifies business rules / policies per theater (World regions).
. Presented metrics and recommend solution options, supported by raw data
analysis.
. Microsoft Office, Visio, SQL*Plus queries, BI
Jan 2008 - Jun 2008 - Senior Business Analyst - Contract.
Logitech Inc., Fremont, C.A. (SRS Consulting Inc)
Support trouble tickets - coordinate investigations with off-shore software
development.
. Worked as 'trouble ticket' technical support staff.
. Created project plan, performed requirements analysis and process
improvement, technical documentation, business process analysis and
process modeling, using Visio, for each trouble ticket
. Reported on the progress to managers.
. Followed Logitech documentation Standards.
Data Warehouse investigate production data not currently available in DW
for storage and reporting.
. Team member for the Logitech Data Warehouse initiative, in investigating
and de-normalizing data for DW storage and reporting purposes from the
production database.
. Facilitated meetings with SMEs to gather reporting design and
requirements.
Document Zyme Inc., documented processes so that they can be performed in-
house to save costs.
. Coordinated tasks with Zyme Inc., Bangalore, India. Gathered information
and documented POS data processing (EMEA), exception handling, on-
boarding processing at Zyme Inc. Process improvements.
. Microsoft Office, Visio, Oracle Database, SQL*Plus, Data analysis, BI
Jul 2007 - Dec 2007 - Business Analyst - Contract.
Safeway Inc., Pleasanton, C.A. (TAC Worldwide Companies) The Galleria /
OPTURA Process - store schematic development tool - Strategic produce
placement and new marketing strategies for more customer centric - planning
for the placement of grocery products on shelves, in grocery stores and
customer shopping process improvement by matching products as needed in the
cooking process.
. Documented policies, procedures and processes
. Introduced Documentation Standards - Master BRD and Visio diagrams
. Gathered requirements by interviewing store manager representing store
layout design
. Identified Galleria application touch points with external systems.
. Collected requirements and created interface agreement document for data
transfer from source to destination applications.
. Produced process flows that identified the prerequisites,
interdependencies, inputs and outputs for each process in the sequence of
events for all major business processes as they relate to the Galleria
process.
. Microsoft Office, Visio, Oracle Database, CAD, BI
Feb 2007 - Jun 2007 - Business / Systems Analyst - Contract.
Pacific Materials Handling Solutions Inc., Hayward, C. A. Create crystal
report. Yale Warranty (forklift manufacturer);
. Created Data Dictionary and Visio diagrams.
. Business Process Modeling - of AR (accounts receivables) processes.
Process improvements. Created data dictionary from the 'Silk' ERP, no
documentation existed.
. Created database schema for table relationships and primary key reference
to help create SQL scripts.
. Conducted process modeling, process improvement, data modeling and data
analysis for ad-hoc queries for Crystal Reports.
. Created Crystal reports after certification in Crystal reports.
. Microsoft Office, Visio, Silk ERP, Crystal Reports, Access DB, Data
analysis, BI
Nov 2006 - Jan 2007 - Project Manager - Contract.
Silicon Valley Bank, Santa Clara, C.A. (The Judge Group) Support
applications - implement upgrades and resolve trouble tickets for banking
applications.
. Managed 4 teams of 5 members each.
. Managed projects - CRM record cleanup; Data migration from ADP to Advent
DB and DART (DW) for use with BO reports; SVB Financial Reporting - make
Advent and not DART the source system for DW. Accuracy of data used by
SAM Operations Tool (reports, analysis capabilities to monitor trading
and business transactions).
. Managed the upgraded of SAM Charles River Trading System (CRTS) to ver.
8; issues related to security, Content Management.
. Documented report requirements.
. Followed SVB documentation Standards.
. Performed requirements gathering and facilitated meetings with SMEs.
. Adhered to Regulatory requirements for project documentation and Control
Framework methodology.
. Project management, Microsoft Office, Project, Visio, Content Management
BI
Apr 2006 - Oct 2006 - Project Manager - Contract
Siemens AG, Concord, C.A. (Spherion Inc) Manage Service Manual for global
usage of X-Ray & MRI hardware.
. Managed projects as full-time employees left Siemens AG, due to
department moving to Germany.
. Assisted PMs with hand-off on existing project plans and managed
projects.
. Managed software upgrades including service and user manuals.
. Managed 11 team members. Define user access for roles and
responsibilities.
. Coordinated with off-shore teams in Heidelberg, Germany and Bangalore,
India.
. Managed teams for documentation per U.S. and Customer country regulatory
requirements. Global Support.
. Managed 3 knowledge transfer (KT) sessions with 40 attendees each from
Siemens global offices. Prepared KT setup, software installations,
integration and configuration for demonstration.
. Post KT metrics presentations to Executive VP. Power Point Presentation
to Directors.
. Microsoft Office, Project, Visio, Data analysis, BI, Oracle 10g, HTML,
XML, Java
Sep 2005 - Mar 2006 - Senior Business Analyst - Contract
Covad Communications Inc., San Jose, C.A. - IVRU over VOiP - upgrade and
refine features and functions.
. Created documentation - Business Process Analysis (BI), Business Process
Modeling and Process improvement using Visio.
. Resolved and documented Trouble tickets - 911, Sylantro 3.2.1., Call
scenarios, SIP-B, EC-VSO, Report requirements, OSS integration - BBT +
SWIS, SOX, involved in VoIP training, PABX, IPUnity, SWIS.
. Created process flows - Project cycle, 911 and QA.
. Researched telecom industry best practices.
. Used docushare (document repository), for documentation version control.
. Microsoft Office, Project, Visio, BI, Telecom Industry best features and
functions.
May 2005 - Aug 2005 - Senior Business / Systems Analyst - Contract
Irwin Home Equity, San Ramon, C.A. - Update current mortgage data warehouse
. Co-Managed project tasks, defined major phases and deliverables.
. Creation of data mart models, data modeling and data analysis.
. Performed detailed data analysis on existing DW star schema, DB tables
and data modeling for new DW.
. Performed data extraction, data cleansing and loading via Microsoft
Excel.
. Requirements gathering from SMEs, Created system process flows using
Visio.
. Created CRM system flow diagram.
. Created data dictionary and data mapping document for attributes across
different systems.
. Data Warehouse. Data Analysis. SQL*Plus
Aug 2004 - Dec 2004 - Senior Business Analyst - Contract
Cisco Systems Inc., San Jose, C.A. - Assist Cisco Advanced Services
(worldwide organization) - within the Customer Advocacy Division, that
helps Cisco customers achieve a high performance network with high
availability while reducing costs.
. Co-Created BRD for QTC Project 15 - Improve End User Data Quality and Use
Experience.
. Created overview and process flows - Project 15. Performed
. Business Process Analysis (BI) and Data Flow Diagrams, Requirements
gathering from SMEs.
. Streamlining processes, procedures and policies.
. Analysis of existing off-shore development / support model.
. Facilitated meetings with SMEs. Performed requirements gathering and
documentation for each project.
. Engaged in other projects - A4, ASAP, APAC, CKC, WWTP, Labor Rates,
Support Model, Fast Track, SOX - Compliance, Lawson Support - Time Entry,
Self Assignment, Opportunity Management and Work Manager modules.
. Microsoft Office, Project, Visio, BI.
Nov 2003 - Apr 2004 - Senior Business / Systems Analyst - Contract
Wells Fargo Bank, San Francisco, C.A. (MSX International Inc) Wholesale
Systems Department - Documenting processes and procedures for an integrated
'Dashboard' application - "The VIEW", allowing the bank to see balances
from multiple systems throughout the bank.
. Supervised 1 business analyst.
. Representing the back-end team and as a liaison between front-end,
middleware and back-end teams.
. Created detailed process models and Master 'VIEW' BRD.
. Engaged in other projects - participation / produced detailed definitions
/ process flows - Athena, G1 Reporting, IBS, iCEO, ProfitMax, WICS, SOR.
Created Data Dictionary.
. Created Database and Network - weekly status diagrams.
. Microsoft Office, Visio, BI.
Feb 2003 - Jun 2003 - Project Manager / Senior Business / Systems Analyst -
Contract
Broadcom Corp, San Jose, C.A. - Access of technical documents for customers
via an NDA process - Upgrading an existing web base application for
customers to download proprietary technical information on the chipsets
designed by Broadcom, through an NDA approval process, using SSO
technology.
. Performed Project management duties - Project Planning and project
progress reports.
. Created detailed BRD, for current in-house AS-IS application (no
documentation available) process flows.
. Facilitated SMEs requirements gathering sessions.
. Created FRD with non-technical reference for developers.
. Presentations to management on project progress.
. Microsoft Office, Visio, BI, In-house document repository.
Oct 2002 - Dec 2002 - Senior Business / Systems Analyst - Contract
Hewlett-Packard, Palo Alto, C.A. - Merging of HP and Compaq customer facing
application - HP Passport.
Created merged data dictionary of the HP (HP-REG) and Compaq (HP-API) DBs,
for customer facing logon application, for seamless logon customer
experience.
. Created HP- Passport Process Diagrams, dataflow diagrams, screen flows
and data dictionary.
. Created merged data dictionary of the HP (HP-REG) and Compaq (HP-API)
DBs, for customer facing logon application, for seamless logon customer
experience
. Consideration for Worldwide usage - investigated address formats - CKM
Standards Lookup. Global Support
. Created BRD for 'Forgot User Id & Forgot Password' functionality; HP -
Passport - CLAR Address Formats. Created cross reference (Excel and
Visio) for similar data across multiple versions of the application -
HPP1, HPP2, HPP 2.3 and CCDB.
. Created cross reference (Excel) for similar data across multiple
applications - CID, Customer Profile - Account Site, OCRM Mapping,
Pioneer Mapping, Siebel 7.5 and OLAP. Participated in Siteminder and
ThinQ projects.
. Microsoft Office, Visio, BI, SQL*Plus, Data Mapping, Siebel 7.5 and OLAP.
Permanent Employee - C.A., U.S.A. 1996 - 2002
Project Manager / Senior Business / Systems Analyst / Project Lead
Permanent positions with companies and consulting at client sites:
Mar 2001 - Sep 2002 - + eTouch Inc.
Clients: ? Cisco Systems Inc
? Waste Management
? Cisco Systems Inc
Sep 1998 - Jan 2001 - + PricewaterhouseCoopers LLP.
Clients: ? State Compensation Insurance Fund,
? Cisco Systems Inc
? Rentals.com
? U.S. Build.com
Feb 1997 - Sep 1998 - + VisualTek Solutions Inc.
Clients: ? Sun Micro Systems Inc.,
? Pacific Bell,
? PricewaterHouse Coopers LLP
Aug 1996 - Jan 1997 - + Modis Inc.
Clients: ? EXL Consulting > Pacific Gas and Electric
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