Customer Service Computer

RABEA A. BANNAT

**** ******** ** [pic] Dearborn MI 48128 [pic] TEL 313-***-**** Cell(

646-***-**** [pic] *******@*******.***

COMPUTER ENGINEERING TECHNOLOGY PROFESSIONAL

Highly motivated and skilled professional seeks opportunity with a dynamic,

high growth organization that welcomes fresh ideas, initiative and

dedication and demanding excellence in consistently meeting technical

objectives. Exceptional ability to work under pressure, offering solid

technical skills in computer hardware, systems and network set-up

AREAS OF EXPERTISE

|IT Management |Network Set-up |Operation Management |

|Computer Hardware |Analytical Problem |Relationship Management |

| |Solving | |

|Troubleshooting & Router |Team Leadership |Vendor Negotiation |

|Installation | | |

PROFESSIONAL PROFILE

. Balance computer hardware development with conceptual thinking and

strategic planning

. Identify, establish, and manage computer system implementation and

network set-up

. Ensure optimal customer service and satisfaction is afforded highest

attention and priority

. High initiative with strong self-management skills

. Organized, efficient and precise with strong communication and liaison

skills

. Combines attention to immediate detail with progressive outlook and

long term vision

. Demonstrated leadership and team building capabilities

. Computer Skills: Windows NT, Windows 2003, Windows 2000, Windows XP,

Unix, Visual Basic, C, C++ and Cisco

. Honors & Awards: Member, TAU Alpha PI National Honor Society, 2002;

The Miro Brumgnach Memorial Award, 2002; The Martin J. Horowitz

Memorial Award, 2002

PROFESSIONAL EXPERIENCE

Independent Consultant

2010- Present

Provide excellent consulting service in computer hardware, network

configuration. Upgrade and enhance existing computer equipment.

Primary responsibilities include:

. Design custom solutions for business application.

. Identify, diagnose and solve computer system problems and network

configuration anomalies.

. Research and presale advice.

. Oversee and managed the day to day operations of a self-owned computer

consulting business, and maintained a high level of customer service

resulting in exceptional client retention

IT/Data Processing Cohen & Slamowitz LLP

2005-2010

Major Function: Troubleshooting and upgrading of office workstations and

servers, installing software and hardware. In addition:

. Established design and specifications for software applications.

. Approved software change requests and remedies submitted by users.

. Ensured system quality and integrity by performing development and

beta testing.

. Performed QA testing of front-end software.

. Retrieved and linked data from multiple independent databases such as

Oracle and Sybase for the purpose of reporting and analyzing.

. Provided statistical charts for lawyers based on request.

. Led hardware and software supplier meetings to review timing and

program readiness.

. Maintained accurate information in CLS (Commercial Legal System).

. Provided phone and on-site communications with the various lawyers and

collection agency personal.

. Submitted financial weekly and monthly reports to collection managers

. Tested client servers and web based applications, reviewed

requirements and created test plans.

. Imported SQL queries in an excel format for end users based requests.

. Created user manuals for data processing procedures.

. Performed daily technical field service on servers to check and insure

data integration.

. Resolved and generated trouble tickets to resolve issues for work

flow.

. Configure windows 2003 server.

. Error checking and correcting transmitted files.

. Heavy use of VB script in the processing of data files and report

generation.

. Communicate with clients to ensure file integrity.

Independent Consultant Doppler Innovations LLC

2002 -2009

Provide excellent consulting service in computer hardware, network

configuration. Upgrade and enhance existing computer equipment.

Primary responsibilities include:

. Identify, diagnose and solve computer system problems and network

configuration anomalies.

. Design custom solutions for business application.

. Research and presale advice.

. Oversee and managed the day to day operations of a self-owned computer

consulting business, and maintained a high level of customer service

resulting in exceptional client retention.

. Extensive use of Excel & WordPerfect to create reports and perform

specified operations

. Manage users, computers and groups in windows server 2003 Active

Directory.

. Provide support for 200 users in network environment.

. Build and set up user's workstations.

. Troubleshoot and upgrade user's workstations.

. Troubleshoot user's application and software.

. Support over remotely user computer and software.

. Encrypting/decrypting files using PGP.

. Configure FTP to send and receive files from clients.

OWNER CUMO EXPORT, QUEENS, NY 1991

- 2002

Major Functions: Proven ability to implement and maintain a successful

export business focusing on computer components, satellite systems and

electronic equipment for export.

. Networking equipment router switch etc.

. Satellite systems for business use.

. Computer sever work station and software

EDUCATION

PRESENTLY ENROLLED IN MS PROGRAM IN ADVANCED TECHNOLOGY

BS - CONCENTRATION: COMPUTER ENGINEERING TECHNOLOGY

Farmingdale State University, Farmingdale, NY

AAS - MAJOR: COMPUTER ENGINEERING TECHNOLOGY

QueensBorough Community College, Bayside, NY

Dean's List: Fall 2000 and Spring 2001

RELEVANT COURSEWORK: (Course work included hands on lab work e.g. wrote

programs, troubleshooting and problem analysis) Electrical Circuit

Analysis I & II, Sinusoidal and Transient Circuit Analysis, Digital

Computers, Xilinux, Assembly Language and Control Systems

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate