Sales Network
Resume:
Jeffery Cox ***
Bloomfield CT Trenton
OH *****
(513) 291-
0409
************@*****.***
Professional Summary
IT professional with over 16 total years experience in desktop,
server, and network support, diagnosis, repair, and Planning.
Provided all level support in Windows XP/2000 and Windows 7 environment for
3 manufacturing companies on Dell and HP Desktops and Laptops
Designed and supported networks and server farms for 3 manufacturing
companies on Dell and HP Servers
Setup and diagnosed Wireless network for internal use and between buildings
for Magnode Corporation
Planned and converted aging server to a virtual environment using VMWare
Convert and ESXi for Magnode Corporation saving over $500,000
Supported IPhone and Android devices for 2 manufacturing companies
Supported Syman MRP through dumb terminals and IP printers and started
upgrade to web-based ERP system called Jeeves Universal for Magnode
Corporation
Supported Samsung digital phone system and designed upgrade to Asterisk
VOIP for Magnode
Knowledge of Microsoft Project and Microsoft Visio
Knowledge and implementation of Openoffice suite and LibreOffice Suite
Technical Skills
Operating Systems: Windows Desktop 95/98/2000/XP/7. Windows Server
2000/2003/2008 some 2008r2. Sun Solaris 9, Redhat Fedora 17, CENTOS 6.3,
and Ubuntu Linux.
Hardware: Dell PowerEdge Servers, Dell Latitude Laptops and Optiplex
Workstations. HP Servers, Workstations, Desktops. HP Inkjet and
Laserjet printers. Epson Dot Matrix printers, Intermec 5300e, Cisco
switches and routers, Netgear switches and routers, Polycom VOIP phones
Software: Microsoft Office 97/2000/2003/2010, Lotus Notes 7/8, Lotus
Domino 7/8, OpenVPN. Teamviewer Remote Control, Untangle Firewall, IMAP 4
email server, Asterisk VOIP, Symantec Backup Exec Recovery, SysAid Helpdesk
and management system, MFGPro, EDI
Experience
Access Financial (through Pomeroy) 11/2012-12/2012
Network Engineer/Administrator
Instrumental in researching, designing, and testing upgraded communications
system for over 1300 locations
Designed and written documentation for new communications system as part of
Access Financials Network team
Assisted field technicians with installation and troubleshooting at remote
locations
Responsible for plan revisions as needed
Setting up Cisco Routers and switches
Allocating VOIP phones for multiple locations and setting up Polycom phones
Go2IT Group 07/2012-08/2012
IT Consultant
Office surveys of network, workstations, and telephones
Installed multifunction network/VOIP servers
installed Polycom VOIP office phones
Magnode Corporation
IT Administrator 06/2010-09/2011
Converted aging server farm to virtual environment using VMWare 4.0.1
Installed Data protection on virtual servers and network backup to Network
Attached Storage device
Administered user/device and directory permissions through Microsoft Active
Directory
Upgraded firewall system to include regular updates and content management
through Untangle Linux
Setup and administrated VPN accounts for sales department using OpenVPN
Daily administration of Dell servers, desktops, and laptops
Planned and started upgrade to HP Laptops and desktops
Daily maintenance of Syman MRP on Sun Solaris 9 server
Setup addition backup security with cloud backup system
Administrated Lotus Domino 7 server and Lotus Notes 7 and 8 on desktops and
laptops
E-Z Pack Manufacturing
IT Administrator 07/2008-06/2010
Upgraded Windows Server 2000 to Windows Server 2008 domain server
Installed Windows Server 2008 File server
Installed internal Linux IMAP email server to replace unsecured external
mail service
Relocated server room to secured, climate controlled location with UPS
Installed network backup on all Windows Servers using Symantec Backup Exec
Recovery
Setup network backup on Linux servers to Network Attached Storage
Upgraded firewall system to include content management and vpn using
Untangle Linux
Installed VOIP for Sales department using Asterisk Linux distribution
Elastix
Administrated user accounts and directory permissions using Microsoft
Active Directory
Daily administrator of HP servers and network
Daily administration of HP and Dell Desktops and Laptops LAN WAN
Blackhawk Automotive Plastics
IT Administrator 01/2006-04/2008
Organized and Administered over 100 mobile workstations throughout plant
Administration of 5 Dell servers
Building and maintaining Windows 2000 and XP systems
Maintaining a network environment using Unix-based systems MFGPro and
Freedom Error Proof label
Lead project to improve connectivity in plant network
Troubleshooting and repairing Intermec 5300e barcode printers
Siemens Business Services 10/2003-
01/2006
After Hours Help Desk Analyst
Responsible for trouble shooting IT related problems via telephone for over
70 different companies
Used Windows NT 4.0, Windows 2000, Windows 95/98, Microsoft Office 97,
Outlook 2000, Exchange 97, Microsoft SMS 2.0, and PAL
Assisted migration from Windows NT 4.0 to Windows 2000 and Windows XP
Permond Solutions Group 01/2001-09/2003
Help Desk Analyst
Responsible for trouble shooting IT related problems for NCR ATM
technicians
Used Windows NT 4.0 and Windows 95/98
Assisted with remote laptop configurations for technicians
Assisted with migration from RF Modemed laptops to blackberry devices
Time Warner Cable 04/1995-12/2000
PC Technician
Built and maintained desktops using Microsoft Windows 95/98 and Windows
2000 Professional
Built and maintained servers using Microsoft Windows Server 2000
Built and maintained servers using Mandrake Linux and Redhat Linux
Ran network wiring for internal and external clients
Certifications/Education
RETS Tech Center
Associates Degree - Computer Science
CIW Web Foundations Associate 12/17/2012
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