Customer Service Manager

GONZALEZ, ELIZABETH

*** *. ****** **. #**, POMONA CA 91766

909-***-**** ********@*****.***

Objectives

To obtain a clerical position with a company which can utilize my experience in performing various functions in office

settings, delivering excellent customer service and assisting staff as needed. I am a responsible individual with good work

ethics, a positive attitude and team player.

Experience

Clerical/Customer Service Assistant

11/2011 05/2012

South Bay WIB 11539 Hawthorne Blvd. Hawthorne, CA 90250

Assigned to assist clerical staff at the Pomona GAIN office, under Los Angeles County Department of Public Social

Services. Provided customer service with requested information, work reception desk, file and maintain confidential records

for staff according to procedures. Sort and deliver mail to staff, assemble intake packages, answer routine incoming calls

and take messages. Scan, fax, create memos and labels for staff as needed. Familiar with Microsoft Office Word, Works,

and Excel.

Administrative Assistant

02/2011 – 04/2011

Lumina Family Care 6780 Indiana Ave. #110 Riverside, CA 92506

Worked directly under the Medical Office Manager and Physician’s Assistant. Filed and maintained patient charts in

alphabetical order, purged files and copied records. Worked the reception desk, answered phone calls, scheduled

appointments, took messages for nurses and Doctors. Assisted the Medical Coder by correctly coding medical procedures

and preparing documents for billing process.

Receptionist

01/2010 – 02/2010

Truckcenter.com 10375 Beech Ave. Fontana, CA 92337

Operated telephone switchboard, answered, screened and forwarded calls. Received customer complaints and concerns

and forwarded information to the office manager. Provided information, took messages and scheduled appointments.

Handled, sorted and prepared mail, responded to customer inquiries via email. Greeted customers, determined the purpose

of visit and directed them towards their destination.

Skills

Bilingual English/Spanish in both reading and CPR Certified

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writing

Medical Terminology

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Medisoft/Medcine

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HIPPA Certified

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Microsoft Word, Works, Excel

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ICD 9 CM, CPT 4,HCPCS

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Education

Medical Billing & Coding

04/2011 Certification

High School Diploma

03/2010 Diploma

References

Available upon request.

Contact this candidate