Customer Service Technician

Muritala A. Ibrahim

*** *** ****** ***. *

Nashua, NH 03060

********@********.***

603-***-****

Objective

To obtain a position in a technological environment that will allow for

professional growth

Education

Nashua Community College

Nashua, NH

A.S in Computer Engineering Technology,

May '09 Concentration in Computers and Electronics

. Former President of the Computer Engineering Club

. Active IEEE (Institute of Electrical and Electronic

Engineering) member.

. PTK Academic Honor Society Member

Skills & Abilities

. Proficient in MS-DOS and all components of Microsoft Office

. Experienced in troubleshooting circuit board

. Skilled programmer (Microsoft Visual Studio) and networking (Packet

Tracer)

. Proficient in soldering, testing and troubleshooting electrical

components

Professional Experience

I-Mobile LLC

Chelmsford, MA

Lead Wireless Technician

July '11 - Present

. Train and supervise other technician

. Program, troubleshoot and test cell phones and accessories

. Instruct customers on proper use of cell phones and equipment

Flextronics

Nashua, NH

Retail Wireless Service Associate

June '10 - July '11

. Establish strong rapport and trust with customers

. Program, troubleshoot and test cell phones and accessories

. Instruct customers on proper use of cell phones and equipment

Walgreens Pharmacy

Nashua, NH

Lead Photo Technician

April '08 - June '10

. Skilled Maintenance: Control and maintain automated photo machine

. Effective Customer Service: Process films orders

. Quality Photography: Take and process passport pictures

Leadership

. Certified Granite State Leader

. Attended several leadership conferences

. Certified Nursing Assistant

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