Trainer/Instructor
Resume:
Ariane Cordero
Garden Grove, CA. 92840
714-***-**** Cell
Email: ***********@*****.***
Objective: I am interested in the education and development of people. I have over 8 years of experience in Training and Development, as well as expertise in facilitation, banking, management, and sales.
Employment History:
Bank of America Corporation, Orange County, California
2002 – 2012 Instructor
Deliver classroom instructor-led and virtual instructor-led training to all levels of new hire and new-to-role banking center associates on expectations and responsibilities of their role.
Facilitate the learning of success behaviors, audit compliance, and world-class service.
Build and maintain business partnerships with market associates and their banking centers to provide support as a subject matter expert to ensure success behaviors, service expectations, compliance guidelines and computer systems are understood and followed.
Communicate with leadership and peers to review market performance, class curriculum, and updates on business developments.
1994 – 2002 Assistant Banking Center Manager
Directly work with customers to build relationships, uncover and satisfy their needs through the sale of financial products and services, while running all aspects of an efficient and productive banking center.
Ensure adherence to audit/compliance procedures, as well as delivery of exceptional customer service.
Lead and coach teams on success behaviors, sales techniques, service expectations and compliance guidelines, while modeling the same.
Create workforce stability by cultivating an engaged, enthusiastic, and well-coached team.
1991 – 1994 Assistant Customer Service Manager
Assist customers to build relationships, uncover and satisfy their needs.
Ensure completion of regulatory compliance and training specific to sales and service responsibilities for banking center associates.
Organize and support the efficient operational work-flow of the banking center.
Create the staffing schedule for the banking center and assist with teller recruiting and performance management activities.
Education:
University of California - Irvine
Bachelor of Arts in Sociology, 1990
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