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Customer Service Manager

Location:
South Bend, IN, 46544
Salary:
18000/year
Posted:
December 18, 2012

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Resume:

Edward Becker

**** ******* **

Mishawaka, In, ***44

765-***-****

765-***-****

abgmcl@r.postjobfree.com

Objective

Interested in utilizing my work experience and skills for a

progressive company in the Retail Environment.

Qualifications

- Trained to operate a forklift

- Operate machinery and inspect parts

- Perform machine start up duties

- Change tooling

- Supervisory experience

- Production experience

- Unload trucks

- Merchandising

- Shipping and receiving

- Customer service experience

- Computer experience

Education

09/1992-06/1996, Mishawaka High School, Mishawaka, In, 46544

Graduated, Academic Diploma

Work Experience

02/2012-10/2012, Colbert Packaging, Aerator, Elkhart, In,

Performed the following tasks: operate forklift, operate clamp truck,

stage paper rolls for splicing on sheeting machine, load paper rolls

onto sheeting machine, splice paper rolls together, enter paper roll

dimensions into computer, enter paper roll dimensions into computer,

program computer to set pile height, allocate stock in plant using

intranet, make inventory tags using intranet, bring stock to aerator

machine by electric lift truck and forklift, set up and operate aerator

machine, set up and operate cutter, restack stock and aerate, and then

organize finished orders in printing department.

09/2011-02/2012, Advantage Resource Staffing, Temporary worker, South

Bend, In,

Performed the following tasks: trim parts in a press called the

trimmer., inspect parts look for defects, turn into quality lab the

daily lube sample, perform daily checklist, help co-workers change dies

in the forging press, turn on heat for forging press, measure billets,

measure finished part, change tooling on trimmer in the nest, change

slug out post above the nest, and operate forklift.

Relevant Experience

06/2009-08/2011, Veldman Marathon, Lead Sales Associate, Mishawaka, In

Acquired lead sales associate position at Veldman Marathon. Performed

the following tasks: serve customers, assist manager in operations of

the store, serve customers with excellent customer service, answer

customer questions, make cash drops to safe, follow company policies,

supervise employees, fill out shift duties list, delegate the tasks

given by store manager, operate carwash, maintain carwash, and prepare

customer's vehicles for the car wash.

.

10/2001-12/2003, Wal-mart, Overnight stocker, Mishawaka, In

Acquired a level five status during training as an associate for Wal-

mart. Performed the following task: serve customers on front line,

operate a cash register, file orders in layaway, unload trucks in the

warehouse onto pallets, use pallet jack to distribute freight to sales

floor, use walking forklift to put away overstock, use handheld

inventory scanner to allocate freight, and merchandise freight on sales

floor.

06/1994-06/1998, Burger King, Manager, Mishawaka, In

Certified hourly manager for Burger King. Performed the following

tasks: serve customers on the front line, assist store manager in the

operations of the store, abide by all procedures and company policies,

assist in training program, participate in the orientation program,

participate in the interviewing process, set up yield charts, control

inventory, and make cash deposits for the bank.

06/1998-06/1999, Qualex Photo Finishing, South Bend, In

Certified set up technician for the paper processing department.

Performed the following tasks: turn on all the processors, turn on the

heat for the processor's driers, test the chemical in the developer

tanks, turn on the galaxy tape machine, turn on the re-wind machine,

inspect the belts on each processor, inspect the rollers on each

processor, look for paper rolls they may have fallen off the line in the

darkroom, perform darkroom test to make sure there is no light leaking

into darkroom, and operate processors.



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