Customer Service Grand Rapids
Resume:
Leonard Love
Grand Rapids, MI, 49546
SKILLS SUMMARY
. Organizational skills . Strategic
thinker
. Initiative to work independently . Assembly line
production
. Fast learner .
Business development experience
. Interpersonal skills . Production
procedures
PROFESSIONAL SUMMARY
Reach 1 Entertainment - Grand Rapids, Michigan
January 2010 to current
Graphic Designer/Owner
. Basic design of Flyers, Poster and desired graphics for clients.
. Planned and laid out work to meet production and schedule
requirements.
. Developed media kits.
. Created and executed marketing/PR campaigns, including new product
introductions and existing product development.
. Planned and executed events and marketing programs, producing five
times target number of qualified leads.
. Utilized HTML coding strategies to design dynamic email messages and
tracking software to follow customer conversation rates, increasing
email campaign efficiency.
Kerry Ingredients - Kentwood, Michigan
March 2007 to January 2010
Production Line Set-up/ Sanitation
. Set-up of production lines and cleaning of equipment for daily routine
runs.
. Consistently met daily production orders.
. Matched raw materials for daily production runs.
. Verified materials and weight requirements met production standards
(boxes/cereal were filled and packaged correctly).
. Scheduled employees for all processed jobs for production having
Promise Sheets available daily for productions.
. Coordinated the shipping status of all goods; prepared all export
documentation.
. Ensured case labels and box end labels are ordered and tracked through
the system.
. Updated daily tracking logs for general production, packing, assembly,
and master sanitation
. Responsible for planning and achieving daily quality production
requirements and efficiencies on the line.
. Repaired and maintained machinery as needed.
Steelcase - Grand Rapids, Michigan
May 2001 to January 2008
Break Press Operator and Chair Assembly
. Packed and assembled chairs and frames for Distribution in the U.S.
. Logistics operations Run Hydraulic brake press.
. Used propane forklift to load trailer at warehouse.
. Coordinated and supervised assembly work for couplers and rolling
assembly crews.
. Fabricated large and small parts per drawing and assembled parts as
required.
. Supervised and motivated staff and management.
. Troubleshoot problems with equipment, devices or products.
. Started up and shut down processing equipment.
. Loaded and unloaded pieces into boxes for shipment.
. Properly utilized warehouse equipment and tools to increase
productivity, efficiency, and safety.
. Staged final products for shipment.
. Assembled product containers and crates.
. Loaded flat bed by forklift and hand truck.
AAA - Grand Rapids, Michigan
October 2005 to August 2006
Call Center Management
. Helped and assisted Clients with Road Assistance and Membership
details for their accounts.
. Provided customer service for an average of 60 calls per day,
answering customer inquiries, solving problems, and providing new
product information.
. Assisted customers in person and via telephone.
. Served as main liaison between customers, management and sales team.
Valley City Plating - Grand Rapids, Michigan
May 2005 to October 2005
Shipping Receiving Coordinator
. Coordinated and scheduled all incoming and outgoing of products.
. Scheduled of all processed jobs for production having Promise Sheets
available daily for Productions.
. Ticketed printing for daily activities Coordinates the shipping status
of all goods; prepares all export documentation.
. Paid various vendors for raw materials; invoices and collects payment
from appropriate factories.
. Ensured case labels and box end labels are ordered and tracked through
the system.
Bentler Automotive - Grand Rapids, Michigan
August 2003 to May 2005
Machine Operator
. Adjusted alignment of drills, cutters, dies, guides, and holding
devices.
. Assembled of Automotive door beams for all makes of cars.
. Coordinated and supervised assembly work for couplers and rolling
assembly crews.
. Helped achieve company goals by supporting production workers.
. Maintained proper stock levels on a line.
. Started machine operations by inserting control instructions into
control units.
. Involved in environmental studies KANBAN, and Safety teams.
McGraw Hill
October-2001 to March 2002
Production/Distribution Team Leader
. Instructed and trained employees to properly package children's books.
. Supervised 30 employees.
. Organized and inspected inventory stock and set-up damage control
area.
. Coordinated and arranges shipments.
. Coordinated the shipping status of exports; prepares all export
documentation.
. Ensured case labels and box end labels are ordered and tracked through
the system.
Wireless City Inc - Grand Rapids, Michigan
January 1999 to September 2001
Customer Service Manager
. Instructed and consulted customers in the areas of Cellular and
Paging.
. Specializing in T-Mobile (Voicestream), Sprint/Nextel and ATT
products.
. In charge of Inventory Control and Order Processing.
. Involved in collections, follow-ups and disconnection of merchandise.
. Conducted inside/outside Sales as needed.
Irwin Seating Co - Grand Rapids, Michigan
September 1995 to June 2001
Production Line & Safety Representative
. Prepared and set-up production/assembly lines of Auditorium Seating.
. Used of AS/400 systems for tracking daily production runs.
. Involved with the Safety Team for lean manufacturing in the plant.
. Involvement to help implement different ideas for Continuous
Improvement Committee.
. Maintained inventory control and order placement for all auditorium
products.
. Involved in restructuring of production lines to maintain improved
efficiencies.
. Recorded numbers of units handled and moved, using daily production
sheets or work tickets.
Aldelano Corporation - Grand Rapids, Michigan
January 1993 to September 1995
Shipping/Receiving Supervisor
. Preparation for shipping and receiving for different customers.
. Accounts receivable, manifesting and daily routines for transfers.
. Implemented different strategies for Continuous Improvement Committee.
. Inventory control and order placement for all products.
. Involved in training for different areas of design.
Computer Software
Word Dreamweaver Photoshop
Excel Flash Illustrator
PowerPoint HTML After Effects
Access Fireworks MX Avid Media Composer
AS 400 CDS/MAC PAC Programs
EDUCATION
Grand Valley State University 2009
M.B.A. Finance Management
Texas Southern University 1991
B.A. Business Management
References
Jeff Davis 941 Diamond Ave. Grand Rapids, MI (616) 726-
7388
Bill Burress 834 Lake Dr. S.E. Grand Rapids, MI (616) 589-
4985
Charles Booker 4155 Poinsettia S.E Grand Rapids, MI (616) 970-
6488
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