Engineer Manager

Tommy Davis *

Tommy Davis

**** ******* ***** **.

abgm6w@r.postjobfree.com

Fort Mill, SC 29707 Mobile: 980-***-****

Work Experience:

PokerTek Matthews, NC

PokerTek is a manufacturer of electronic table games for casino environments. The

primary product is a complex server based solution that works in a high-availability 24/7

environment. I began at PokerTek as a Systems Engineer and quickly escalated to the top

tier technical resource. I progressed to managing a team and all aspects of internal IT and

production systems.

Manager of Systems Engineering & IT (2011-Present)

• Responsible for the organization’s internal IT operations including: SOX compliance,

policies and procedures, upgrades and migrations for critical business systems and

infrastructure equipment, software license management, Microsoft Partnership and

MSDN management

• Lead a team of engineers coordinating multiple projects and planning offsite installations

balancing load and resources

• Work closely with multiple internal and external departments from initial customer

contact through installation and continued support of the product

• Responsible for 100+ customer HA systems worldwide ensuring uninterrupted uptime

and failure resolution

• Use effective communication and management skills to ensure the success of cross

departmental goals and projects

• Create standard operating procedures for the configuration and deployment of multiple

types of complex systems ensuring success throughout the systems life cycle

Senior Systems Engineer (2010-2011) System Engineer (2007-2010)

• Perform the role of the technical lead on projects ensuring the successful installation of

systems by establishing communication with key stakeholders and maintaining

relationships throughout the life of the project

• Ensure disaster recovery plans are in place and operational

• Provide excellent 24/7 top tier support for customers worldwide using a variety of remote

support tools and custom scripts

• Prepare and install systems ensuring a successful integration into a customer’s

environment and all requirements are met worldwide

• Prioritize and properly escalate issues working closely with the development team to

resolution

MailTec/Corp Data Products Charlotte, NC

MailTec was a dealer and reseller of equipment for postage meters and paper handling

automation. I began at MailTec leveraging strong customer service skills and hands on

mechanical skills. I became the lead technical resource for integrating PC based

accounting software with mailing and shipping systems.

Tommy Davis 2

Technical Engineer (2005-2007)

• Design and implement IT solutions for the streamlining and cost reduction of mailing and

shipping systems

• Create and maintain custom software applications for shipping systems

• Install and service small to large scale postage meters, shipping systems, high speed

printers, and other paper handling equipment

• Develop and maintain company website with e-commerce

Education:

Master of Science in Information Systems (2005-2008)

Concentration: Computer Security Management

Strayer University, Charlotte, NC

Bachelor of Science in Computer Science (2002-2004)

Concentration: Information Technology

East Tennessee State University, Johnson City, TN

Training and Certifications

Microsoft Forefront Client and Server Configuration

Comptia A+ Certified Technician

Comptia Network+ Certified Technician

Comptia Server+ Certified Technician

References:

Danny Byrd (current direct manager)

704-***-**** PokerTek Inc. VP of Operations

Tracy Egan (previous direct manager)

704-***-**** Steritech Group Inc. Product Manager

Udit Patel (previous direct manager)

704-***-**** Wells Fargo Team Lead, Network Engineer

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