Customer Service Manager

ANA M MAYORGA

***** ****** ***** ** ******, TX

*****-****

281-***-**** ***.*******@***.***

Career Objectives:

Bilingual (English/Spanish) Professional with over fifteen years of experience in Customer Service seeking a

challenging position.

Summary of Qualifications:

Provide direct administrative and clerical support to clients that will include consultative advice. Maintains

complete and accurate records files, interview program participants to determine eligibility.

Work History:

Dec 16, 2004 Houston Works USA, Houston, Texas

Greeter

Provide excellent customer service to job seekers and residents for the Workforce Solutions

Southwest. Professional bilingual (Spanish and English) speaking skills include listening to

customer requests for service and direct the customer to the appropriate department. Temporary and

staff relief of telephone operator duties. Temporary Personal Service Representative duties while

staff off on maternity leave. Loyal team member contributing experience and expertise throughout

Career office.

Feb 15, 2003 - Elite Physician Services, Chattanooga, Tennessee

Aug 30, 2004 Credit Analyst

Provide healthcare physician and clients service that includes consultative advise and training that

facilitates growth to their practice. Provide patients the most attractive payment plan options

available for their healthcare. Assist patients choose the right plan, processing credit application,

handle pending decisions and denials.

Feb 08, 2001 - Rural Opportunities, Inc., Mount Holly, New Jersey

Feb 26, 2003 Administrative Assistant

Provide direct administrative and clerical support to the Training and Employment Manager and

programs staff. Assures the overall daily operations of the office and programs through complete

record keeping and efficient report information. Maintains complete and accurate record files,

interviews program participants to determine eligibility, submits required reports in a timely and

sufficient manner.

Mar 16, 1990 - The Andrews Group, Houston, Texas

Apr 15, 1992 Traffic Manager

Supervised workflow in the traffic department. Placed purchase orders, invoiced customers and

worked with suppliers to ensure timely delivery of equipment. Handled bookkeeping, collections

and payments. Arranged for air, truck and vessel delivery to customers in Mexico and Central

America. Handled reservations for customers and venders attending seminars in the USA and

Mexico.

Education

Feb 1971 - Oct 1974 University Jose Simeon Canas UCA, San Salvador, El Salvador

Bachelors Degree Major: Business Administration

Jan 1968 - Oct 1971 Berry College School of Business, San Salvador, El Salvador

3+ years college, technical or vocational school Major: Executive Secretary

Language Skills:

English - Excellent ( Read Write Speak )

Spanish - Excellent ( Read Write Speak )

Driver's License:

Class C - Standard Driver's License

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