Customer Service Medical

Location:

Posted:

December 15, 2012

Mattie Gordon Griswold

Birmingham, AL 35212

**************@*****.***

Objectives

I am looking for a position with your company where I can maximize my insurance skills and customer service skills.

Summary

I have 30 years experience in customer service, patient care, and insurance billing and collection. I am familiar with the

procedures to initiate and process insurance claims. I have processed claims for a small doctor’s office and a large

company, UAB Health Services Foundation. I work well either alone or with a group.

Education

Southern Junior College of Business

Birmingham, Alabama

Graduated: December 1979

Employment History

June 1991 September 2011: Billing and Collection/Patient Representative

Company: University of Alabama Health Service Foundation

Birmingham, Alabama

Obtained medical referrals for patients. Retrieved and forwarded medical records for patients. Filed insurance claims for

patients. Verified all information was accurate on the charge tickets. Ensured the appropriate insurance company

received the claims. Assisted the patients with billing inquiries. Assisted patients with payment arrangements.

August 1980 May 1991: Medical Assistant/Customer Service Representative

Company: Dr. Cohn, St Vincent’s Professional Building

Birmingham, Alabama

Prepped patients for office visit. Performed venipuncture on patient. Obtained x rays and vital stats for patients.

Performed lab work by separating blood and plasma. Prepared urinalysis for labs. Sterilized instruments for future

patient visits. Scheduled appointments for patients.

Professional Skills

Expert Customer Service Skills

Expert Medical Coding Skills

Microsoft Windows, Microsoft Word

Qualification/Certification

Certificate of Approval in Medical Billing and Coding: June 2007, May 2007

Certificate of Recognition ICD 9 Coding: May 2007

Certificate of Attendance in Professional Medical Coding Curriculum: February 2007

Certificate of Achievement Registered Medical Coder Associate: April 2006

Award for Excellence Medical Terminology: November 2005

Certificate of Accomplishment in the Insurance System: June 1988