Customer Service Quality Control

Joseph Ovsepyan

*** *. ***** **., **** D, Glendale, CA 91205

818-***-**** *********@*******.***

OBJECTIVE: To obtain a customer service position where my experience and problem solving skills can be utilized. Highly motivated and persistent. Ability to handle multiple projects simultaneously, detail oriented, quick learner, can work well independently or with a team.

QUALIFICATION HIGHLIGHTS

Deliver high quality service to customers with almost 11 years of experience.

Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.

Resolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

Clean driving record (documentation upon request).

Excellent written & verbal communication skills.

Excellent organization skills, filing, data entry.

Computer literate, proficient in MS Word and Excel.

PROFESSIONAL EXPERIENCE

Romart Glendale, CA

Sales/Customer Service, 4/2008 – 4/2011

Knowledgeably answered customer questions in person and over the phone; initiated aggressive marketing campaign utilizing email and telephone; researched and created cold call lists; knowledgeable on merchandise and product pricing; negotiated competitive pricing with return customers; ensured on time delivery of merchandise; provided excellent customer service at all times;

In-Home Support Service Glendale, CA

Provider, 2/2004 – 4/2010

Provided in home care for elderly couple; assisted with personal hygiene; drove elderly to and from appointments on time; administered medication keeping minute records and adhering to medication schedule; managed household including: shopping and household chores; provided companionship and excellent customer service; maintained communication and provided service reports to employer;

The Notary Agency Glendale, CA

Signing Service Agent & Quality Control, 5/2007 – 9/2007

Answered heavy volume of inbound calls and emails (from underwriters, clients, notaries); exercised excellent quality control with great attention to detail; researched, contacted and contracted notaries across US; provided professional customer service creating and maintaining lasting business relationships with notaries, banks, brokers;

Capital Financing Glendale, CA

Telemarketer, 3/1999 – 3/2000

Made high volume calls to give assistance with home refinance, bill consolidation, high credit reduction, and give cash-out for home improvements utilizing home owner contact data base provided by employer;

EDUCATION: Glendale Community College, GED completed – 1998