Customer Service Quality

BREANNA GRAY

________________________________________

Cellular 310-***-**** 1232 cottage place

Gardena, CA 90247

******@*****.***

Objective Detail-oriented student with strong technical skills and the ability to learn concepts quickly.

Skills • Excellent analytical skills

• Fast worker

• Flexible

• Responsible

• Works well with others

• Computer proficient

• Quick learner

• Self-starter

• Strong research skills

• Retail skills

• Problem solving

• Works well unsupervised

• Critical thinker

• Excellent communication skills

• Energetic and organized

Relevant Experience

Cashier 2011 to 2012

WinCo Foods, Lakewood, Ca

Managing all the cash transactions in the workplace, Interacting with the customers that come to the counter, Checking for the price of products and checking for nay discounts or offers, Provide customer service, Ensuring quality customer service at all times, Clean belts, Clear all area by picking garbage and other unwanted material from surroundings.

Customer Service 2011 to 2011

Vector Marketing, Torrance, Ca

Handle incoming calls or inquiries from prospective customers or clients, Assist customers effectively by solving customer disputes, Provide customer additional information or explain services, Discuss products offered and ensure customer satisfaction, Tactfully handle confrontational or stressful interactions, Create and maintain service reports.

Waitress 2006 to 2009

Sun Splash Caribbean, Los Angeles, Ca

Take orders and serve the customer with their respective dishes, Checking with customers to ensure that they are enjoying their meals and take action to correct any problems, Escorting customers to their tables, Explaining how various menu items are prepared, describing ingredients and cooking methods, informing customers of daily specials, preparing checks, presenting menus to patrons and answering questions, making recommendations upon request, removed dishes and glasses from tables or counters and taking them to kitchen for cleaning, served food and beverages to patrons, prepared and served specialty dishes at tables as required, stocked service areas with supplies such as food, tableware and linens.

Education A.A. 2011

Cerritos Community College, Norwalk, Ca

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