Manager Supervisor

RYAN JOHNSON

**** * ******** *** ********** HEIGHTS UT, 84121

801-***-**** *************@***.***

Objectives

A challenging position that utilizes my skills and provides room for growth as well as contribution to a

winning team.

Education

ITT Technical Institute

2012 AAS Computer Networking Services

2014 B S I n f or m a t i o n S y s t e m s a n d C y b e r s e c u r i t y

Skills

Windows Server 2008 Active Directory

Microsoft Office 03 – 2010 Windows 8

Windows XP Computer Repair

Windows 7 Anti-virus Software

Experience

Snugz USA – Salt Lake City, UT

IT Helpdesk Technician 6/2011 - 11/2012

• Assisted employees with minor issues on their computers

• Assisted the IT manager with major issue that arise

• Reload and install computers when the need arises

• Help with cable runs and punch downs

United Health Group – Taylorsville, UT

CSR 10/2010 – 1/2011

• Provided answers to customer’s with questions about health insurance

• Ensured that the customer was able to find the closest doctor in their area

• Helped customers by providing prices for drugs and medicine

• Handled all supervisor calls that came in

Business Connex for U.S. Census Bureau – Taylorsville, UT

Lead Interviewer 06/2010-09/2010

• Answered supervisor calls as needed

• Worked with supervisor to solve day to day tasks

• Answered questions interviewers had

• Worked with other lead interviewers to ensure the best coverage

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