Customer Service Sales

Jeffrey Burnett

***** ***** ***** . ******, ***** 76244

817-***-**** . *******@*******.*** [pic]

sales and customer service professional

Experienced in growing and sustaining revenues in highly competitive

markets

New Business Planning & Development . Market Penetration & Analysis

Customer Service . Brand Recognition . Strategic Marketing Plans

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Creative, innovative professional with over six years' experience in sales

and customer service. Superior oral and written communication,

organizational and time management skills. Demonstrated expertise in

establishing and maintaining client relationships and customer service.

Holds Group 1 insurance License.[pic]

Professional Experience

Independent Sales Agent 2005 - Present

. Represent major insurance carriers for health insurance, including:

Aetna; Blue Cross/Blue Shield; Delta Dental; United Healthcare; UniCare.

. Cold call, prospect and utilize customer referral base to increase

business.

. Above 100% in required accounts and annual premium quotas.

. Organize off-site activities to help build team awareness.

. Qualified for incentive trips state and district-wide for exceeding sales

goals.

Aflac/Independent Sales Agent 2001 to 2005

. Exceeded quarterly and weekly quota goals.

. Top 10% in accounts.

. Ranked 2nd in the state in 2003; ranked 3rd in the state in 2004

. Developed and implemented incentive programs to increase sales.

. Promoted to second level management in 2003. Directly supervised four

Sales Agents.

. Conducted sales meetings and supervised 15 sales agents in the absence of

District Manager.

Xerox 1999 to 2001

Inside Sales Representative.

. Assumed territory with 150 customers in Texas and Arkansas. Increased

customer base to over 200.

. Took inbound calls; wrote orders; forwarded orders to be processed.

. Made weekly outbound calls to ensure customers had proper supplies, check

inventory levels and suggest additional products.

. Earned several customer service awards.

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Computer Skills

|Windows XP |Word |Excel |

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Education

Abilene Christian University Major: Special Education Minor: Kinesiology

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