Customer Service Quality Assurance

LUIS SANCHEZ

**** ******* **, ******* ** *****.***.***.****.************@*****.***

OBJECTIVE:

Obtain a position within the company where I can maximize my management skills, quality assurance, program development, and experience.

QUALIFICATIONS:

Self motivated, able to work independently and as team member in an effort to meet operational deadlines.

Adapt easily to new concepts and responsibilities, quick learner.

Considerable ability toexplain instructions and guidelines to others effectively displaying communication skills, both in Spanish and English.

Punctual and dependable with a proven track record.

WORK EXPERIENCE:

PLANET FORD, QUICK LANE 45 . 20403 Interstate 45 Spring, TX 77388 .2011-PRESENT

Work as a service/QL advisor, letting the customers know what is needed or recommended on their vehicle to generate return customers.

Make recommendations and pursue up sale in an attempt to boost revenue for the company through successful client follow up.

Prepared complaint sheet and possible work cost for client explanation and review.

Improving customer service based on client feedback through the development of new policies and procedures. Successfully handled all public relations issues.

With my experience with phone skills I use the ability to call customers and companies to deal with open/close RO, Pos.

Dealing with more than thirty five phone calls a day.

GENERAL TRUCK BODY.7110 Jensen Drive, Houston, TX 77093 . 2006-2011

Worked as a mechanic and technician installing ladder racks, shelves, partitions, toolboxes and more.

Assistant manager in both the warehouse and parts counter. Overseeing multiple employees and implementing a stable work environment. Make ready supervision included

Assistant manager in make ready department. Checking in vehicles and dispatching for delivery, in charge of drivers and make ready shop.

Making calls for parts, shipments, POs, and PO orders as well as customer service.

Dispatching over seven employers thru phone and emails.

As a box truck driver a prepared my duties to the fullest.

References:

Available upon request

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