Project Manager Insurance

PROFILE

Solutions-oriented IT professional with 12+ years of experience in software

application development and support. Comprehensive knowledge of

Requirements Management processes, Business Process Analysis, Business

Architecture, Use Case development and Testing. Experience spans all facets

of the software development life cycle. Good functional knowledge in the

Disaster Recovery Planning (Business Continuity Planning) and Claims

processing within the Insurance industry.

Enterprise/Lead Business and Test Analyst with 10 years of US onsite

experience with major Fortune 50 client. Successfully played roles of

Business Analyst, Quality Analyst, Onsite Coordinator, and Service Analyst.

Experience in Configuration Management and Defect Prevention activities.

Leadership experience managing teams of 10+ resources and mentoring other

business analysts in gathering and analyzing requirements. Experience

coordinating work in a Global Delivery Model with teams spread across

multiple locations and geographies. Have attended formal requirements

management training at State Farm Insurance.

MBA (Illinois State University), Post-Graduate Diploma in Computer

Management (Symbiosis University, India), Associate in General Insurance

(Diploma) - AICPCU (AINS22).

PROFESSIONAL EXPERIENCE

Company iGATE Corporation (Previously Patni Americas, Inc.)

Period September 2000 - Present

Current Role in Patni Enterprise/Lead Business Analyst

Project : Absence Management System

Client : Aon Hewitt, Lincolnshire, IL

Role : Business Analyst

Project Description : Upgrading the existing Absence Management System

Duration : September 2011 until date

Responsibilities and Achievements:

> As a Business Analyst at Aon Hewitt in the US:

V Analyze and document business, functional, technical and

performance requirements in consultation with business areas,

designers, developers, testers, and service coordinators

V Translate high-level requirements into detailed business

requirements and business rules

V Create and maintain the Business Requirements Documents containing

Business, Functional, Technical, Performance and other non-

functional requirements

V Develop & maintain Requirement Traceability from identification

through implementation

V Develop acceptance test cases to test the documented project

requirements and use cases

V Assist service area Business Analysts in executing the acceptance

test cases to ensure that the project requirements have been

satisfied

V Create and maintain project documentations like Issues, Requirement

Change Notices, Change Requests, and Knowledge Items

V Help create test conditions, test cases, and test data for

functional and integration testing of project requirements

Project : Enterprise Claims System

Client : State Farm Insurance Companies, Bloomington, IL

Role : Lead Business Analyst

Project Description : Migrating the Legacy Claims Systems to web-based

Accenture Claims Component framework

Duration : Jun 2009 to August 2011

Responsibilities and Achievements:

> As a Lead Business Analyst at State Farm Insurance in the US:

V Mentor a team of 8 BAs in completing requirements for multiple

tracks within the Program

V Analyze and document business, functional, technical and

performance requirements in consultation with business areas,

designers, developers, testers, and service coordinators

V Translate high-level requirements into detailed business

requirements and business rules

V Help the BA team facilitate the requirement gathering activities

and sessions for projects

V Review process-flow diagrams and use cases that support detailed

business requirements

V Create and maintain the Requirements Inventory containing Business,

Functional, Technical, Performance and other non-functional

requirements

V Maintain requirements in DOORS

V Develop & maintain Requirement Traceability from identification

through implementation

V Develop acceptance test cases to test the documented project

requirements and use cases

V Assist service area Business Analysts in executing the acceptance

test cases to ensure that the project requirements have been

satisfied

V Help create test conditions, test cases, and test data for

functional and integration testing of project requirements

V Create and maintain project documentations like Issues, Requirement

Change Notices, Change Requests, and Knowledge Items

V Allocate tasks, track tasks to closure & coordinate with other

Business Analysts

V Send weekly and monthly status reports to the Project Manager and

Project Sponsor

V Conflict Resolution within the team

As a Quality-Analyst:

V Responsible for ensuring that all project deliverables were created

as per the latest standards and authorized by the management

V Ensuring that all the project deliverables were created on schedule

V Facilitate formal reviews for all deliverables

V Accept Corrective Action Requests (CAR) logged against projects

during the quality assurance reviews, assign CARs to appropriate

team members, and track CARs to completion

V Send weekly and monthly status reports to the Project Manager

Project : Business Intelligence Reference Architecture (BIRA)

Client : State Farm Insurance Companies, Bloomington, IL

Role : Lead Business Analyst

Project Description : Defining the Business Architecture at State Farm

Duration : Aug 2008 to May 2009

Responsibilities and Achievements:

> As a Lead Business Analyst at State Farm Insurance in the US:

V Mentor a team of 3 BAs in completing requirements for multiple

tracks within the Program

V Understand & review current business architecture with stakeholders

V Developing business and functional requirements for the BIRA

processes

V Facilitate the requirement gathering activities and sessions for

projects

V Develop process-flow and flowchart diagrams hat support detailed

business requirements

V Create and maintain the Requirements Inventory containing Business,

Functional, Technical, Performance and other non-functional

requirements

V Develop & maintain Requirement Traceability from identification

through implementation

V Create and maintain project documentations like Issues, Requirement

Change Notices, Change Requests, and Knowledge Items

V Allocate tasks, track tasks to closure & coordinate with other

Business Analysts

V Send weekly and monthly status reports to the Project Manager and

Project Sponsor

V Conflict Resolution within the team

Project : Disaster Recovery and Planning - System Technology (Across

Organization)

Client : State Farm Insurance Companies, Bloomington, IL

Role : Lead Business Analyst

Project Description : Building a Disaster Recovery center

Duration : Sep 2006 to Dec 2008

Responsibilities and Achievements:

> As a Lead Business Analyst at State Farm Insurance in the US, led a

team of 5 BAs and responsible for the following tasks.

V Mentor a team of 5 BAs in completing requirements for multiple

tracks within the Program

V Analyze and document requirements for State Farm's Disaster

Recovery center (Business Continuity Planning) in consultation with

business areas and service coordinators

V Lead and facilitate the requirement gathering activities and

sessions for projects

V Create process-flow diagrams and use cases that support detailed

business requirements

V Develop processes and procedures to be followed within the Disaster

Recovery centers

V Create and maintain the Requirements Inventory containing Business,

Functional, Technical, Performance and other non-functional

requirements

V Develop & maintain Requirements Traceability from identification

through implementation

V Create and maintain Transition documents like the Transition

Strategy, Transition Support Plan, Knowledge Transfer Plan, and

Transition Acceptance Agreement

V Create and maintain project documentations like Issues, Requirement

Change Notices, Change Requests, and Knowledge Items

V Allocate tasks, track tasks to closure & coordinate with other

Business Analysts

V Send weekly and monthly status reports to the Project Manager and

Project Sponsor

V Conflict Resolution within the team

V External Vendor Interactions:

o Assisted in creating requirements for white papers

o Assisted in creating questionnaires to be completed by external

vendors

o Facilitated sessions with the vendors to review the completed

questionnaires

Project : Disaster Recovery and Planning - System Technology (Proof of

Concept)

Client : State Farm Insurance Companies, Bloomington, IL

Role : Business Analyst

Project Description : Proof of Concept to internalize (bring in-house)

the Disaster Recovery department/center from their vendor

that was providing these services

Duration : April 2006 to Aug 2006

Responsibilities and Achievements:

> As a Business Analyst at State Farm Insurance in the US responsible

for the following tasks.

V Visited the vendor site to understand and study their processes and

documentation

V Created desired state documentation

V Facilitated discussions with the vendor representatives

V Send weekly and monthly status reports to the Project Manager and

Project Sponsor

Project : Claim Offline Tool

Client : State Farm Insurance Companies, Bloomington, IL

Role : Business Analyst

Project Description : Develop a tool that can capture Claim details

offline and then have the ability to upload that

information to the central Claims System; Include Rules,

validations in place

Duration : Jan 2006 to Jun 2006

Responsibilities and Achievements:

> As a Business Analyst at State Farm Insurance in the US responsible

for the following tasks.

V Analyze and document business, functional, technical and

performance requirements in consultation with business areas,

designers, developers, testers, and service coordinators

V Translate high-level requirements into detailed business

requirements and business rules

V Lead and facilitate the requirement gathering activities and

sessions for projects

V Create process-flow diagrams and use cases that support detailed

business requirements

V Create and maintain the Requirements Inventory containing Business,

Functional, Technical, Performance and other non-functional

requirements

V Develop & maintain Requirement Traceability from identification

through implementation

V Develop acceptance test cases to test the documented project

requirements and use cases

V Assist service area Business Analysts in executing the acceptance

test cases to ensure that the project requirements have been

satisfied

V Help create test conditions, test cases, and test data for

functional and integration testing of project requirements

V Create and maintain project documentations like Issues, Requirement

Change Notices, Change Requests, and Knowledge Items

V Send weekly and monthly status reports to the Project Manager and

Project Sponsor

Project : Enterprise Claims System (ECS)

Client : State Farm Insurance Companies, Bloomington, IL

Role : Test/Quality Analyst

Project Description : Migrating the Legacy Claims Systems to Accenture

Claims Component

Duration : Jan 2004 to Dec 2005

Responsibilities and Achievements:

> As a Test Analyst at State Farm Insurance in the US, (From Jan 2004

until Dec 2005) work on the tasks listed below for a key project.

These tasks cover different functionalities like Claim Management, and

Financials functionalities such as COL, Payments, and Recoveries.

V Analyze the testing requirements for the assigned Use Case Path

V Create test scenarios and conditions for the requirements

V Create test cases based on the test conditions

V Create test data for executing the test cases

V Conduct peer-reviews for test cases created by other test designers

V Participate in requirements review sessions

V Implement defect prevention activities - Root cause analysis,

action planning

V Report status to Test Lead and Project Manager

Project : Claims Solution Center - Service Team

Client : State Farm Insurance Companies, Bloomington, IL

Role : Service Analyst /Onsite Coordinator

Project Description : Creating reports needed by the State Farm

Management & Attorneys

Duration : Sep 2000 to Dec 2003

Responsibilities and Achievements:

> As a Service Analyst on the Claims Ad-hoc reporting team at State Farm

Insurance, responsible for interacting with the customer to finalize

requirements/specifications, resolve queries put forth by offshore and

onsite teams, analyze service requests assigned by the service lead,

develop SQL Queries and JCL program code, execute jobs against

appropriate databases in correct geographical regions, use MS-Access

to prepare MIS reports from data collected, report status on tasks to

the offshore project lead

> As an Onsite-Coordinator on projects at State Farm Insurance,

responsible for leading and coordinating efforts with an offshore team

of 7 members, defining timelines and priorities for all tasks,

assigning tasks to the offshore team and tracking status of those

tasks, resolving queries and issues of the offshore team, coordinating

unit testing, ensuring completion of the coding and testing of all

tools on schedule.

SKILLS

|Languages Programming |SQL, COBOL, JCL, C, C++, Basic Java, Visual|

| |Basic |

|Databases and Tools |MS Access, Crystal Reports, MS Excel, MS |

| |Visual Source Safe 6.0, ALLBASE |

|Operating Systems |MS Windows XP, Windows 2000, Win NT 4, MS |

| |DOS, IBM 390, HP - 3000 |

EDUCATION

Masters in Business Administration (MBA), Dec 2007

Illinois State University, Bloomington, Illinois, USA

Post Graduate Diploma in Computer Management, June 2000

Symbiosis University, Pune, India

Bachelor of Arts, June 1997

Pune University, Pune, India

CERTIFICATION

Associate in General Insurance (Diploma - AINS22), November 2010;

Institutes of America

PROFESSIONAL TRAINING

SEI-CMM Quality Training: Patni Computer Systems Ltd., Pune, India.

Requirements Management Training: State farm Insurance Company,

Bloomington, IL.

State Farm Business Architecture: State farm Insurance Company,

Bloomington, IL.

Use Case and Process Modeling: State farm Insurance Company, Bloomington,

IL.

Claim Life-Cycle & Overview: State farm Insurance Company, Bloomington, IL.

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