Sales Representative

ERIC MANDRAGONA

***** ***** **** *****, *******, VA 20136 / 703-***-**** / ***********@*****.***

OBJECTIVES: ACCOUNT MANAGEMENT / SALES GROWTH

Over 20 years of experience that includes 15+ in account/client management positions. Strong background includes overseeing an expanding account base successfully for over 14 years and providing exceptional service to a broad range of clients.

Award-winning career includes multiple “Honor Ring” and “National Conference” awards. Grew a base from zero to over $2 million in annual revenues, including personal and commercial accounts.

Skills & Attributes:

Account & Customer Management – Documented success in growing a customer base from zero to over 1,000, driving award-winning sales performance, and maintaining extremely high levels of account retention. Outstanding skills in closing deals, optimizing customer relationships, and marketing insurance products/services. Recognized by numerous customers for extraordinary above-and-beyond assistance.

Sales, Marketing & Promotions – Extensive experience in implementing sales and marketing strategies, including cross-selling and upselling products to existing customers, promoting a company’s reputation and brand, soliciting repeat and referral business, and using the web to bring in new clients.

PROFESSIONAL EXPERIENCE

THE WOODLANDS FINANCIAL GROUP – Location – 2012-Present

General Manager, Independent Office

Joined TWFG to direct all aspects of independently-owned insurance agency. Created and implemented strategies to build the customer base.

ALLSTATE INSURANCE AGENCY – Manassas, VA – 1997-2011

General Manager, Independent Office

Managed all activities and functions within independently-owned Allstate Insurance agency. Supervised, trained, mentored, and evaluated performance of employees. Managed payroll, prepared documents for accountant review, and handled accounts receivable & payable as well as all other entities. Reviewed the annual business plan each year and adjusted strategies accordingly to maximize business opportunities.

Assisted customers through difficult claims processes and changes in life. Provided customers with detailed explanations of coverage and helped them understand the value of an insurance agent. Maintained superior service in both sales and post-sales interactions.

Challenges: Started the business from scratch with zero customers. Hired team members and ensured that they maintained the highest level of service with the least amount of mistakes (critical in the insurance agency).

HIGHLIGHTS:

Grew the agency from the ground up to a highly successful business, with customer base growth from zero to over 1,000 and a $2 million book of business. Negotiated and acquired 2 books of business that brought in close to $100,000 of policy premiums; utilized time-tested techniques to secure business.

Maintained 92% retention and 47% loss ratio on a multimillion-dollar book of business. Developed mutual and win-win loyalty, trust, and respect with Personal (80%) and Business (20%) relationships.

Earned “Honor Ring and “National Conference” awards from Allstate Insurance in 2001, 2003, 2005, and 2006 based on growth of business. Received numerous compliments and recognition from customers for quality of service provided.

Maintained highly efficient, accurate A/P and A/R over a 15-year period; Allstate never had a single issue with the agency’s books in its entire 15-year existence.

Developed dealership programs and loan officer/mortgage broker relationships that benefitted the business by driving revenue into the agency quickly. Created and implemented other marketing strategies that included BNI, mass mailers, flyers, email ads, and Yellow Pages initiatives.

- Maintained 24x7 availability to dealership partners so that their customers could obtain insurance and representative could close deals.

- Fostered relationships with loan officers/mortgage brokers to bring a more preferred level of clientele to the agency, with relationships securing property insurance quickly for buyers.

NORTH AMERICAN MORTGAGE – Annandale, VA – 1995-1997

Sales Representative

Sold homeowners insurance for 20 offices of a large mortgage brokerage firm, with territory spanning VA and MD. Functioned as a primary liaison between the insurance company and loan officers.

Gained responsibility to manage business in 3-state region after previously handling a 1-state area. Grew book of business rapidly to the point that hiring staff was required.

CLEMENTS & COMPANY – Washington, D.C. – 1990-1995

Sales Representative

Served as a P&C sales representative within a 6-person sales team for a leading provider of insurance solutions to expatriates and international organizations. Sold and marketed insurance products as defined by production quota within assigned territory. Delivered presentations and responded to all customer inquiries thoroughly and accurately. Managed rotation for book of business from one insurance carrier to another.

Earned awards for “Exceptional Sales” in 1992 and 1995; won sales contest for an Alaskan cruise that included the senior VPs of the company.

Built strong, sustainable relationships with the foreign service; utilized knowledge of international cultures and protocols to gain trust, respect, and loyalty from customers.

PRIOR POSITIONS:

P&C Sales Representative, Nationwide Insurance – Worked directly with the agency owner in developing skills to cross-sell different lines of business. Gained first-hand experience in managing a mid-sized agency.

General Manager, Mandragona Construction – Oversaw and contributed to multiple light construction and home improvement projects. Generated 100% of the business through word-of-mouth referrals.

PROFESSIONAL DEVELOPMENT

Licenses: Property & Casualty and Life & Health Insurance Licenses: VA, MD & DC

Training: Completed numerous continuing education courses to meet licensing requirements

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