Customer Service Design
Resume:
Binh Le
**** *. ****** **. / *******, TX *****
Web Developer / Graphic Designer / Network Administrator/ Internet Marketing
SUMMARY OF QUALIFICATIONS
• Highly skilled in HTML/DHTML, Visual Basic.NE T/2005, Perl, PHP, ASP.NET, JavaScript, JQuery,
Joomla, Photoshop, Illustrator, Premier, Dreamweaver, Flash, XML, CSS and SEO/SEM,
(Search Engine Optimization / Search Engine Marketing / SEO Link Building / Google - Webmaster
Tools / Google Analytics / PPC).
• Proven success in web site design including concept development, designing, and coding.
• Web/Graphic Designer / Video Editor with 10 years of experience in graphic design including
postcars, flyers, booklets, banners, business cards, posters, b rochures, newsletters, restaurant menus,
building signage, offset printing, digital printing (HP - Indigo 5500), making plate for offset printing
and developing web sites.
• Accomplished in all aspects of print design.
• Outstanding customer service in telecommunications and computer system support.
• Effective analytical, problem-solving, decision-making and multi-tasking skills.
• Key team member who contributes positively to each project; works well in high stress situations.
• Extensive experience in developing for traditional and new media using a mix of traditional design
techniques and computer aided techniques. • Supervised creative path of client projects.
• Microsoft Certified Systems Administrator (MCSA with Security and Messaging -- Windows Server
2000). Self-directed and highly driven specialist with 10 years of continuous experience in configuration
management and Network LAN Administration, WAN/LAN devices, Server/PC Systems
Administration, VLANs, VPNs, Data Management/Backups; Professional tec hnical support with
excellent Level 3 skills in diagnostic troubleshooting of issues related to problematic Networks, TCP/IP
routing, Servers, Email, Group Policies, PCs; also create, manage and maintain Public and Private
Websites.
• Professional Photographer with 15 years of experience as studio owner and photography.
TECHNOLOGY
Administering Microsoft Windows NT/2000/2003, Microsoft Exchange Server, Internet Working MS
TCP/IP on Microsoft NT 4.0/2000 Supporting Microsoft NT Server 4.0 Enterprise Technologies,
Creating and configuring a web server using Microsoft Internet Information Server, CPanel, Plesk, Mac
OSX and OSX Server, MS Word, Outlook, Access, Power Point, Ado be Creative Suite CS4: Photoshop,
Illustrator, InDesign, Dreamweaver, Flash, Fireworks and After Affects, QuarkXpress 6.5, CorelDraw
X3, HTML, Visual Basic 2005, Perl, PHP, JQuery, CSS, XML, ASP.Net, JavaScript and Internet.
PORTFOLIO
www.fordofhumble.com www.hyundai-longview.com www.ScreenTekInc.com
www.tomball-usedcars.com www.usedcarsoflongview.com www.hyundai-shreveport.com
www.LCDs4Less.com www.buydodge-houston.com www.EkishoPro.co.jp
www.chrysler-houston.com www.chrysler-houston.com www.LCDScreen.com
www.mazdahouston.com www.Ecrans-Direct.fr www.virtra.com
www.NoweMatryce.pl www.PantallasExpress.com.mx www.genesistc.com
www.rosenfeldmd.com www.safeguardhomesecurity.com www.acmerental.com
www.jtmeliamoving.com www.alvinglass.com www.houstonseguridadenelhogar.com
www.dealerwebb.com www.fasttwitchatc.com www.transmissionwholesalers.com
www.dealerbrochure.com/Public/BMW/2012/7series/ www.machaikcollision.com
CAREER PATH
Dealerwebb . – Houston, Texas 2011 - Present
PROGRAMMER / SEO
Responsibilities includes the design, development of company’s main website dealerwebb.com, client
website, SEO, Google Analytics, Google Adwords, Google Webmaster Tools, PPC, e-Commerce, and
website maintainance,
Primary role as Programmer in Php, JavaScript, phpMyAdmin, MySQL, HTML, XML, Website design,
Landing Page Development and CSS Coding.
Provided technical support and advice client on aesthetic and technical aspects of SEO . Scan and retouch
photos. Create line-art and graphics images. Perform articles writing for client.
www.dealerwebb.com www.bigtexstorage.com www.fasttwitchatc.com
www.dealerbrochure.com/Public/BMW/2012/7series/ www.interactivetel.com
www.machaikcollision.com www.transmissionwholesalers.com
www.woodhavenconstruction.net www.LoneStarSilversmith.com
www.juicepowersoftball.com www.crossfitcinco.com www.customchromingunlimited.com
www.dodge-dart-dealer.com www.transmissionwholesalers.com
Directory One, Inc. – Houston, Texas 2010 - 2011
WEBMASTER
Responsibilities includes the maintain, design, programming, SEO / SEM (Search Engine Optimization,
Google AdWords, Webmaster Tools, Google Analy tics).
Primary role as Webmaster in PhP, JavaScript, phpMyAdmin, JQuery, Joomla,, ModX, DHTML, XML
and CSS Coding.
Setup, Maintain Unix and Windows web hosting server, including: CPanel, Plesk, register domain,
database setup, DNS, email setup, backup, update and manage client's website.
www.directoryone.com www.genesistc.com www.virtra.com
www.safeguardhomesecurity.com www.acmerental.com www.rosenfeldmd.com
www.alvinglass.com www.houstonseguridadenelhogar.com www.jtmeliamoving.com
ScreenTek, Inc – Houston, Texas 2008 - 2010
PROGRAMMER / WEBMASTER
Responsibilities includes the design, development, SEO/SEM (Search Engine Optimization / Search
Engine Marketing), PPC campains, and maintainance.
Primary role as Webmaster in Perl, ASP.Net, JavaScript, phpMyAdmin, HTML, and CSS Coding.
Maintain Linux hosting servers in remote datacenter.
Disassemble laptop screen, photograph and write content on "How to remove your LCD Screen"
instruction for the web.
Design company logos, business cards, brochures, flyers and newsletters.
www.ScreenTekInc.com www.LCDs4Less.com www.EkishoPro.co.jp
www.LCDScreen.com www.Ecrans-Direct.fr www.SchermiPortatili.it.
www.PantallasExpress.com.mx www.NoweMatryce.pl www.PantallasPortatiles.es
www.AdvancedLCD.com.hk
Premium Direct - Houston, Texas 2006 - 2008
IWAY SYSTEM ADMINISTRATOR / PRINT PRODUCTION
Served as the primary web developer on company's main web site gopremiumdirect.com. Designed and
developed a number of back end processes aimed at im proving the sites overall performance, general
effectiveness, usability, and search engine rankings. Worked with management to strategically plan and
program applications that collected business minded intelligence and helped to better manage the site.
Was responsible for maintaining the 24/7 high volume and availability demands using open source tools
such as Linux, Apache, and MySQL. Worked closely with management on both online and offline
marketing initiatives. Helped build the site to be one of the most popular printing web sites on the
Internet.
Designed eye-catching company logos and advertising materials for everyday print publications,
including complex, technical drawings, multi-colored graphs and charts, and full-color photographic
images. Prepared sample graphics illustrating design choices for clients. Advised clients on aesthetic
and technical aspects of reproducing artwork. Provided technical support and advice for print shop
equipment.
Supervised creative direction of numerous projects both internally and externally.
• Facilitated all aspects of network environment, including installing, maintaining, repairing and
upgrading workstations, NT servers, routers, hubs, and related backbone equipment, training users in
use of applications and troubleshooting techniques, providing user support, purchasing equipment and
licenses, and monitoring inventory.
• Assigned user accounts and granted permissions to shared resources. Assured senior management of
data protection by demonstrating permission settings.
• Conducted security analysis to identify and address weaknesses.
• Monitored available disk space to ensure sufficient space for regular operations.
• Installed, configured, and updated server-based applications, including accounting system and records
database.
• Acted as a consultant for web design to help facilitate the smooth transition from internal creative
process to corporate engineering process.
• Instrumental in updating corporate identity, advertising, and web site ensuring a consistent visual
signature for all aspects of company branding.
• Scan and retouch photos. Create line-art and graphics images. Perform ad layout and typesetting.
• Design logos, stationary packages, business cards, brochures, flyers, newsletters and invitations.
• Produce restaurant menus, table-tents and building signage.
• Working knowledge of horizontal camera, trapping, color separations process, Rip, and Agfa Negative
printer.
Hands on experience with pre-press and printers such as HP Indigo 5500, Heidleburg and Lane Miles
Standish.
Lifetime Captives Photography – Houston, Texas 2000-2005
OWNER / PROFESSIONAL PHOTOGRAPHER
Successful operation of photography studio included: Sale s/Photographing wedding, senior,
family, commercial photography assignments requiring planning, follow -through, and results
that meet client objectives.
• Shot, retouch and developed photos; made brochure layout recommendations and gave
technical input regarding reproduction of photographs.
• Organized and presented finished photographs.
• Designed and maintaining company’s website, including customer’s photos for previews,
upload photos and advertising materials
Enco Systems, Inc. - Houston, Texas 1998 - 2000
NETWORK ADMINSTRATOR / SENIOR GRAPHIC DESIGNER
Provide network administration and end-user support in a 150-node LAN/WAN environment with 9
Netware servers, 5 NT servers and 2 Unix Servers.
• Installed Windows 98, NT 4.0 workstation, Service Pack 4 & 5 upgrades.
• Setup and configured the following software: Office 97/2000, Microsoft Outlook, Visio 2000,
Netscape Communicator 4.73, Act Database 4.0, McAfee 4.5
• Virus, GroupWise 5.5, Netware 3.2 client, Netware 4.7 for Windows 2000, Windows 95/98 Clie nts
version 3.1/3.2 and NT client for Microsoft networks.
• Installed 3Com network interface cards, modems, hard drives, controller cards, CD -ROM’s, memory,
sound cards, and video cards on Compaq and Dell desktops.
• Backed up data to network volumes and DLT using Arcserve.
• Configured Dell Inspiron / Notebook lap -top computers for dial up accounts.
• Used Netware Administrator to resolve login issues and manage users.
EDUCATION
ADOBE
Certificate: Adobe Certified - Photoshop CS4, Dreamweaver CS4 and Flash CS4
HOTT (Hand On Technology Transfer) 2009
Certificate: Perl Programming and CGI Scripting
Houston Community College System 2007
Certificate: ASP.Net, SEO, Perl Programming, Networkin g, etc…
Ashford University 2002
Bachelor of Science in Information System Technology
Microsoft
Certificate: MCSA - Microsoft Certified System Administration: Windows 2000
Microsoft Certified: Programming with MS Visual Basic.NET
KEY COURSES
• Web Writing • Web Graphic Design • Project Management • Marketing & Promotion • Typography •
Art History • Programming • Photography • Web Site Architecture & Planning • Database Interaction •
Interactivity for the Web
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