Customer Service Engineer

Miguel S Hill

*** * ** ****** • Bloomfield NJ ***03 • 413-***-**** • ***********@*****.***

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PROFESSIONAL OBJECTIVE

To obtain a technical support position with a company that provides opportunities to utilize a strong technical and customer service skills

and experience.

SKILLS & ABILITIES

Networking Technical Support/Customer Service

• TCP/IP, LAN/WAN & Wireless Protocols • Call Center Support

• Cisco Academy • Troubleshoot hardware/software

• Network Technology • Troubleshoot network connectivity

• Network Systems Management • Software installation support

• GUI Applications • Remote Access

• Cisco ISO Proficient • Phone and e-mail support

• Topology Documentation • Documentation

Operating Systems General

• Windows 2000/07/08/XP/Vista • Strong written and oral communication skills

• Linux/Mac • Team building

• Windows Server 2003/2008 • High level customer service

• Problem Solving

Hardware

• Assemble/Disassemble PC’s • Reliable

• Install, configure, troubleshoot and repair

• Installation, testing and troubleshooting of

cabling

• Router Installation/Configuration

Software

• Microsoft Word, Excel, PowerPoint, Access,

Outlook,

• Install, configure and troubleshoot

RELEVANT EXPERIENCE

Graphical Computers, West Springfield MA 2011 - Present

Contract Customer Service

• Trouble Shooting Windows, Linux, & Mac Operating Systems

• Virus, Malware, & Spyware Removal

• Diagnose and Repair, Data Recovery, Wireless Device Installation/Configuration

• Network installations

• UTP Cable Installation / And follow a Blue Print

• Cisco ISO Configurations of managed Routers, Switches as well as GUI unmanaged devices

• Custom Web-Design

Boise Cascade, Westfield MA 2005 - 2011

Dispatch & Logistical Manager

• Planned and coordinated truck Routes for class A drivers

• Worked closely with sales team to extend quality service to customers

• In charge of company drivers and out sourced driver loads

• Managed Logistical Software in conjunction with real time shipments

EDUCATION

Springfield Technical Community College - Springfield, Massachusetts

Computer Systems Engineer Technology – Cisco Networking Academy

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