Customer Service Accounts Payable

LaShawnna Thompson

*** ******* *** **** ****, MD 20745 240-***-**** ********@*****.***

Objective ___________________________________________________________________________

Secure a challenging position in which my organizational, interpersonal and technical skills will be effectively utilized .

Profile _____________________________________________________________________________

Professional Attitude and high work ethics, dynamic leader and team player. Detail oriented efficient and effective program

manager, positive attitude, 10 years of providing exceptional customer service to customers, clients, and co -workers. Great

communication skills, 6 years experience in cash receipts/ billing functions, multi- task, excellent people skills, hard worker,

reliable, able to adapt in any situation, willing to learn and grow.

Skills Summary ______________________________________________________________________

Project Management Computer Savvy Insurance Billing

Report Preparation Customer Service Accounting/Bookkeeping

Written Correspondence Scheduling Front-Office Operations

General Office Skills Marketing & Sales Professional Presentations

Ultipro Web ADI Time System QuickBooks Savvy

Lotus Notes Cognos Mac Computer Savvy

Professional Experience _______________________________________________________________

STAFFING COORDINATOR /HUMAN RESOURCES ASSISTANT 1/09-PRESENT

Communicare Health Service, Silver Spring, MD

Serve as an liason to ensure coordination of information and maintain accuracy of nursing schedule with the

Director of Nursing and Regional Human Resources Director. Prepares daily staffing sheets with continual

revisions as necessary. Maintains attendance records includin g tardys and notifies supervisors when disciplinary

action is appropriate.

Process all new hire documentation is complete for employee files, making sure that all I 9’s have supporting

documentation as needed. Maintain all nurseing departmemt up to date licenses and CPR traing with the

Director of Nursing.

Responsible for clerical and administrative support in human resource programs involving recruiting and

staffing, employee relations, compliance with laws and regulations, benefits and compensation, per formance

management and employee development, and the enforcement of Home Office and center policies and

procedures.

MEDICAL RECEPTIONIST / ACCOUNTS PAYABLE 1/09-PRESENT

Communicare Health Service, Silver Spring, MD

Provide administrative support in order to ensure effective and efficient office operations and a positive

atmosphere. Promptly answer incoming calls. Schedule appointments, organize documents and distribute

required information to the responsible party via post, courier, telephone and ema il.

Compile and produce daily/weekly statistical reports in a timely matter for department heads meeting while

process information according to predetermined deadlines.

Perform day to day processing of accounts payable transactions to ensure that municip al finances are

maintained up to date and accurate manner while process and maintain all vendor records and files.

OFFICE MANAGER / ACCOUNTS PAYABLE & RECEIVABLE 3/08 – 1/09

Interiors by Decorating Den (IDD), Gaithersburg, MD

Oversee front-office operations and provide impeccable customer service clients, vendors and employees

possessions and essential information. Set owner's daily schedule while maintaining office calendar .

o Built a clientele supported by 60% referral business.

Develop and implement strategic marketing plan for business:

o Create special promotions, write/design print and outdoor advertising, and coordinate all media

buying.

Communicate with clients, vendors, and other IDD franchise owner's through company online web site,

outlook, phone and mail regarding scheduled appointments, vendor updates, client billing, orders, upcoming

events, office sales and other duties assigned.

Manage all aspects of day-to-day operations as multi-site owner and practitioner of Interiors by Decorating

Den.:

o Facility rental/maintenance.

o Client scheduling for busy office averaging 52 appointments weekly.

o Finances: accounts payable/receivable, invoicing, company billing, budgeting.

LaShawnna Thompson

736 Neptune Ave Oxon Hill, MD 20745 240-***-**** ********@*****.***

Professional Experience _______________________________________________________________

ADMINISTRATIVE ASSISTANT 05/05 - 11/07

Wolpoff & Abramson, LLP, Rockville, MD

Provide administrative support in order to ensure effective and efficient office operations and a

positive atmosphere. Promptly answer incoming calls. Schedule appointments, organize documents

and distribute required information to the responsible party via post, courier, telephone and email.

Reviewed documents to acquire confidential information for the Dispute Resolution department

concerning debtors, their possessions and other essential information. Communicated with clients

as a liaison through outlook, phone and mail regarding document request, fraud claims and

disputes.

Compile and produced daily/weekly statistical reports in a timely matter for the Dispute Debt Resolution

department meeting while process information accord ing to predetermined deadlines.

Perform day to day processing of accounts payable transactions to ensure that municipal finances are

maintained up to date and accurate manner while process and maintain all vendor records and files.

Typed, faxed and reviewed settlement requests with collectors and clients. Revised debtors database reports to

facilitate the collections process.

Progressively excelled throughout the company as a Data Entry Clerk, Skip Tracer, Collector Assistant,

Transfer Agent, Scanning Clerk and Collector.

ASSISTANT MANAGER 09/02 – 05/05

Pizza Hut, Germantown, MD

Managed a team of 18 employees in a high activity restaurant envir onment.

Maintained work schedules for servers and kitchen staff members.

Met with sales representatives, recruited, hired and trained staff.

Monitored food preparation and ensured compliance with health and safety regulations.

Ordered inventory based upon food consumption estimates; inspected incoming food inventory for

quality and freshness.

Supervised the execution and documentation of kitchen and dining area cleaning efforts.

Managed employee records, prepared payroll, and handled accounts payable.

Totaled receipts and balanced against daily sales figures.

Ensured preventive maintenance of equipment.

Education ___________________________________________________________________________

Sanford Brown College Montgomery Collge Seneca Valley High School

McClean, VA Germantown, MD Germantown, MD

Major: Graphic Deign Major: Computer Science High School Diploma

Minor: Bachelor of Arts

Reference Upon Request

736 Neptune Ave. Oxon Hill, MD 20745 240-***-**** ********@*****.***

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