Project Management

Location:

Chennai, TN, 600050, India

Posted:

December 14, 2012

Contact this candidate

Resume:

KS RAVIKUMAR | 988-***-**** | ***************@*****.***

EXPERIENCE SUMMARY

. Senior IT Infrastructure professional with over 8.5 years of

experience in Operations, Service Delivery and Project Management

across diversified domains ranging from IT infra management, software,

banking, telecom, hotels, hospitality, ISPs and web hosting based on

diversified hardware and proprietary / open source software

platforms. Support, Implementation and Designing exposure in IT

Infrastructure Management on diversified platforms with expertise on

Middleware, Web / App Hosting, Linux, Virtualization and HPC GRID

environments.

. Accomplished IT professional in performance, leadership and

productivity improvement with exceptional problem solving skills and

drive to succeed with strong interpersonal and negotiation skills.

Strong exposure in client facing roles involving multi-million dollar

projects & contracts with specialization in SoW expansion and revenue

enhancement. Exposure to Preparation of RFPs, Due Diligence artifacts,

Operational Run books etc., during various phases of projects /

engagements.

. More than 6.5 years of experience in Knowledge, Process, Operations

Transition, Project Management & Managing geographically spread 24x7

Technical Support and Engineering Teams. Proven expertise in providing

cost effective solutions by adopting best of practices, procedures and

approaches to client / business requirements.

KEY STRENGTHS AND CONTRIBUTIONS

|IT Service Design and Management |Infrastructure Planning and Deployment |

|IT Operations Support and Management |Application Infrastructure Design and |

| |Deployment |

|Quality and SLA Management |Transition Management and Deployment |

|Change Control Management |Account Revenue and Growth |

|Project Management and Service |Team Leadership, Coaching and Mentoring |

|Delivery | |

|Process and Operations Management |Vendor and Client Relationship |

| |Management |

|Resource Scheduling and Estimation |Resource Planning, Workforce Management,|

|Performance Management and Appraisals |RFPs, Pre sales documentation, etc., |

EMPLOYMENT SUMMARY

| | | |0 | |

EDUCATION

. Bachelor of Engineering in Computer Science, 2004, Madurai Kamaraj

University, India.

. Master of Business Administration in Systems, 2008, Madurai Kamaraj

University, India.

PRODUCT SKILLS

|Products |Scope / Products |Experienc|

| | |e |

|Linux Administration |Advanced Administration on RHEL, SuSE, CentOS |7.5 |

| |and Fedora Linux | |

|WebServer |Apache HTTP Server 2/2.2, IBM HTTP Server 6/7,|7.5 |

|Administration |IIS | |

|Application Server |IBM WebSphere Application Server, Tomcat and |7 |

|Administration |JBOSS. | |

|Authentication and |Siteminder Policy Servers, WebAgents, Option |5 |

|Authorization |Packs | |

|Management | | |

|LDAP Administration |SunONE LDAP Server, Apache DS, LDAP Browser |6 |

|VMWare Administration |Vmware Server, ESX Server, Virtual Center and |5 |

| |Vsphere | |

|Security Administration|Certificates and Keys Management for SSL using|7 |

| |IBM GSKIT | |

|Messaging and Queuing |IBM WebSphere MQ. |6 |

|System Administration |Install, Configure, Manage, Fine tune performance, |

| |Administer, Troubleshoot, Monitor, Clusters for High |

| |Availability / High Performance, Manage Security, Logs |

| |of the above components |

TECHNICAL CERTIFICATIONS

|Administration | | |SR3261400 |

|Solaris 10 |Level-I |Aug, 08 |NA |

PRODUCT SKILLS

|Domains |Web-Systems, Virtualization, High Performance, High |

| |Availability Computing |

|Operating Systems |RHEL 3,4,5 CentOS 4,5, Fedora 2 - 15, SuSE Linux 10 |

| |Windows 9X,XP and 2003 |

|Virtualization |VMware Server 1,2.x, ESX 2.5, 3.0.x, 4, VC 2.x, |

| |VSphere VC 4 |

|Web / Application |Tomcat 4.x,WebLogic 8.1, WebSphere AS ND 6.x,7, Apache|

|Servers |2.x, I.H.S 6.x,7, IIS 5/6 |

|Web / App Components |WS MQ Series 6.x, LDAP, J2EE, JMS, JDBC,SSL |

|Identity and Access |CA Siteminder R6 / R12, RockForge OpenSSO, SunOne LDAP|

|Management |5.2, Apache DS |

|Web Infrastructure |DNS (Bind), FTP (VsFTP, ProFTP), DHCP, PXE Boot, LTSP,|

|Proxy / Firewall |Squid 2.x, Endian Firewall 2.0, Shorewall 2.x, IP |

| |Tables (Linux) |

|Support Tools |Remedy, TouchPaper, ServiceNow, MQMON, MQ Explorer, |

| |Wily Introscope 7 |

|Others |Bash Scripting, NASBackup, Nagios 2.x, OSCAR5.0, |

| |Heartbeat 1.x, IKeyman |

|Process Skills |Technical Writing for operational documentation of |

| |process and procedures, Reports designing, Projects |

| |and Operations Management using ITIL,. |

TECHNICAL EXPERIENCE

LINUX ADMINISTRATION

. Manage the entire lifecycle of Hardware and subsystems for the SDLC of

development, implementation and support projects. Install, Configure

and Manage multiple distributions of linux operating systems like

RedHat Enterprise, SuSE, CentOS, Fedora, etc., based servers on

multple hardware platforms like HP Proliant, DELL PowerEdge, IBM X

Series, Virtualized and assorted systems. Setting up PoCs,

Development, Integration, User acceptance, production, disaster

recovery environments as required for project / business teams.

. Install, configure and manage applications, products and services

based on business requirements from diskless nodes to clustered

servers to high performance grids. WebServers on Apache HTTP Servers,

IBM HTTP Servers, IIS (On Wintel platforms). Application Servers of

IBM WebSphere, Apache Tomcat, JBoss. Database Servers based on MySQL.

File Transfer services proFTP and VsFTP.

. Support development tasks / activities and projects based on LAMP and

components. Configuring Linux servers, delivery components, creating

development, integration, QA, UAT and production environment,

assisting development / engineering teams in day to day activities

from the OS / Opensource software perspective.

. Directory and User Management Services based on SunOne LDAP.

Authentication and Authorization Services for User Access Management

based on Siteminder Policy Servers. User, Disk, Storage, Network, I/O

and Peripherials Management. Scheduling and Automation of

Administrative Tasks. Clustering, Performance management and Resource

Monitoring with various monitoring tools. Disaster Recovery in

conjunction to Capacity Planning.

. Manage, summarize and automate the archiving process of System,

Application Error and Access Logs. Configuring Backups and performing

integrity testing. Participate in discussions, meetings involving

technical teams on, Incidents, Changes, Problems and optimization of

Process for better Performance.

. Plan, Implement and Support migrations of application, infrastructure

with in organizations, across locations, etc based on business

requirements. Follow Request, Incident, Problem and Disaster

Management in accordance to ITIL processes.

. Document processes, procedures, etc and update the knowledge base and

CMDB. Manage Web infrastructure required to hosting websites with

static and dynamic content with necessary configuration components

like DNS, WebServers, and Content Management Servers (including media

servers with audio / video content).

VIRTUALIZATION

. Plan, Design and Implement solutions with infrastructure sizing and

capacity planning to virtualize non critical and critical

infrastructure with acceptable risk coefficient.

. Provisioning Virtualization Hosts, Guests, Templates, Storage, etc.,

in virtualized environment based in VMWare, Xen and Linux Native

virtualization. Configuring Storage, Network, Access, Logging,

Clustering, Distributed Resources (HA and DRS) and Performance

management for the entire virtualized infrastructure.

. Create infrastructure as proof of concepts or for non production

environment to test applications, etc., before commissioning them to

production. Perform physical to virtual conversion to consolidate

resources.

ACCESS MANAGEMENT, WEB SECURITY and USER STORES

. Install and configuring CA Siteminder 6 / 12 Policy server agents on

heterogeneous platforms. Troubleshoot, Administer, performance

tuning, identification, replication and resolution of siteminder

incidents, perform regular maintenance activities as required by the

business teams.

. Create and administer policy server objects like Authentication

Schemes, ACO, HCO, Rules, Realms, Domains, Policies, Responses, User

Directories, etc. Troubleshooting problems with the CA Siteminder

policy servers and components across various environments which

requires close coordination with various groups such as development,

support and engineering on the use of CA Siteminder Policy Server.

. Provide training to support teams on process, procedures and tasks.

Work on public and certificates consolidation, renewal, etc for

configuring Self Signed and CA Signed SSL certificates for intranet

and internet websites. Installing, Configuring LDAP instances. Perform

user / group management, password policies, audits, log management and

house keeping of LDAP objects in SunOne LDAP Server across various

environments. Configuring applications to use the LDAP user store as

user registry for authentication / authorization processes.

PROFESSIONAL EXPERIENCE

. Plan, execute, and finalize projects according to strict deadlines and

within budget including acquiring resources and coordinating the

efforts of team members and third-party contractors or consultants in

order to deliver projects according to plan. Define the project's

delivery objectives and oversee quality control throughout its life

cycle.

. Expertise in Project Management activities such as Performance

Management (Appraisals), Staff Scheduling (Shift rosters),

Recruitment, Resource allocation / sharing, etc.,

. Direct and manage infrastructure projects from beginning to end.

Define project scope, goals and deliverables that support business

goals in collaboration with senior management and stakeholders.

Develop full-scale project plans and associated communications

documents. Effectively communicate project expectations to team

members and stakeholders in a timely and clear fashion. Liaise with

project stakeholders on an ongoing basis.

. Estimate the resources and participants needed to achieve project

goals. Draft and submit budget proposals, and recommend subsequent

budget changes where necessary. Where required, negotiate with other

department managers for the acquisition of required personnel from

within the company.

. Determine and assess need for additional staff and/or consultants and

make the appropriate recruitments if necessary during project cycle.

Set and continually manage project expectations with team members and

other stakeholders. Delegate tasks and responsibilities to appropriate

personnel. Identify and resolve issues, conflicts project dependencies

within the infrastructure and support team.

. Define project success criteria and disseminate them to involved

parties throughout project life cycle. Coach, mentor, motivate and

supervise project team members and contractors, and influence them to

take positive action and accountability for their assigned work. Plan

and schedule project timelines and milestones using appropriate tools

and Track project milestones and deliverables

. Develop and deliver progress reports, proposals, requirements

documentation, and presentations. Determine the frequency and content

of status reports from the project team, analyze results, and

troubleshoot problem areas. Proactively manage changes in project

scope, identify potential crises, and devise contingency plans.

. Build, develop, and grow any business relationships vital to the

success of the project. Conduct project post mortems and create a

recommendations report in order to identify successful and

unsuccessful project elements. Develop best practices and tools for

project execution and management.

. Implementation, Support and Operations exposure in supporting large

scale Application Infrastructure on diversified platforms like UNIX,

Web / App Hosting, Virtualization, Datacenter, HPC GRID environments.

With Specialization in Implementation, Application / Infrastructure /

Datacenter Migration, Process / Knowledge / Operations Transition,

Documentation.

. Starting with the pilot phase, coordinate with the onshore resources

for Operations, Process and Procedures Knowledge Transfer, process

creation, mapping process to activities, staff scheduling for managing

24 X 7 offshore support teams thereby ensuring successful service

transition for offshore team. Ensuring the incident, problem, change,

asset management, escalations and performance parameters meet the

agreed SLA in Service Delivery metrics in accordance to ITIL Framework

for the outsourced IT Infrastructure.

. Consult with client to define requirements and specification for

application and infrastructure support. Prepare artifacts such as

SoW, SoP, support presales teams with RFP / RFI, due diligence

reports, project reports, operational documents, etc., Analyze the

existing infrastructure, providing recommendations, implementation

plans, process enhancements for optimal utilization of the

infrastructure and technical resources.

. Plan, Design, Install, Configure and Administer the client

Infrastructure with middleware components - IBM WebSphere Application

Server ND 6.x, 7, MQ Series, Apache 2.x, I.H.S 6 / 7, CA Siteminder 6

/ 12 and SunOne LDAP 5.x on multiple Operating Systems. Deploy

Enterprise Applications at pre-determined and ad-hoc schedules defined

by the Development / Change Management Teams.

IBM WEBSPHERE APPLICATION SERVER and MQ SERIES

. Install Configure and Manage IBM WebSphere Products for middleware and

application administration services using IBM HTTP Servers 6.x, 7;

WebSphere Application Server and IBM WebSphere MQ Series. Create and

Manage profiles, nodes, cells, connection pools, federation,

augmenting profiles with feature / fix packs. Perform augmentation /

un augmentation of profiles with feature packs as required.

. Creating Horizontal / Vertical application server clusters based in

IBM Websphere Application Server ND to corresponding to the needs of

different environments namely the Development, Sys-Test / Integration,

UAT, Live.

. Create scripts for automating tasks like installation, migration,

application deployment, backup, recovery, housekeeping, etc.,

Configure Web Server plug-in, Database (JDBC), Messaging (JMS)

components, SSL Certificates from the WebSphere Application Server

end. Perform Patching (fix packs), Upgrades, etc on Web System

Instances. Manage Security Configuration, Keys, Certificates, User

Registry, etc.,

. Create and Administer Queuing Components like Queue Managers, Queues,

Channels, Clusters, Configuring application interfaces, etc in IBM

WebSphere MQ 6.x using MQ Explorer. Troubleshoot and Remediate

Incidents and Problems across environments. Perform Crash Analysis;

provide Root Cause Analysis, Performance Reports, etc

CLIENT / PROJECT SPECIFIC EXPERIENCE SUMMARY

Delivery Project Lead (India), Mphasis, a HP Company, Chennai : Dec 2010 to

Present

. Leading / Managing the Middleware team to support the day-to-day

activities of an Insurance Major, USA, in coordination with

Development, OS, Networking, Design and Security teams. Presently

leading their e-business platform which is responsible for the

functioning of more than 900 public and internal websites.

. Work on new projects, understanding the business requirements, liaison

with related teams in setting up environments (PoC, Dev, Int, QA, UAT,

Staging and Prod) and participate in the complete SDLC right from

requirements gathering to post implementation support. Responsible for

SLA metrics and ITIL processes like incident, problem, change,

inventory management. Transitioning new projects to offshore teams for

24X7 support.

. Installation, Configuration and maintenance of inhouse applications

hosted on web infrastructure consisting of IBM HTTP Servers 6.1/7.0,

WebSphere Application Servers 6.1/7.0, Anatomy Ultraseek Search Server

5.8 / 6.2, CA Siteminder 6/12 web agents and Policy Servers, Quova

GeoDirectory Servers, SUNONE Directory Servers 5, Tridion 2009 Content

Management and Content Delivery Servers.

. Automation of daily activities using Bash scripting like Software

product installation, creation of self extracting binaries, log

rotation, purging and archiving, application deployments, local

backups and restoration. Log analysis, monitoring, Performance tuning

of web infrastructure components - web servers / application servers

to ensure no outages to the applications / websites.

. Installation, configuration and support of eBP application on AIG

servers in development, QA, UAT, Staging, Production and Disaster

Recovery environments. Installation, configuration and support of

following products required for eBP application on SuSE Linux 10 / 11

and Windows 2011 Operating Systems.

o IBM HTTP Server V6.1 / 7.0

o IBM WebSphere Application Server V6.1 / 7.0

o CA SiteMinder R6/12 (Web Access Manager)

o SunONE 5.X LDAP Servers

o SDL Tridion Content Manager - 2009

o QUOVA GeoDirectory Servers 6.2

. Set up Websites specific to the business requirements for

multiple countries on EBP Platform which includes liaising with

multiple teams involving the Business Networking, DataCenter, UNIX

etc. Analyze and report incidents, problems during the project

development / testing phases and notifying related teams and ensure

the remediation of the same within the agreed timelines.

. Perform application migration corresponding to the product

updates (mentioned in point #2) on all environments with client

approved timelines. Participating in the application release cycles

which involves

a. Based on the project requirements, setup the

infrastructure in development, QA, UAT, Staging, Production and

Disaster Recovery environments and coordinate with development

team during the development phase of the project.

b. Coordinate with the QA team and development team to assist

them during the function / performance testing and corresponding

bug fixes which involves changing the configuration of the

application / underlying components in coordination with the

change control team.

. Plan and cutover the migrated application to production and disaster

recovery environments with scheduled maintenance windows and ensure

minimal / no impact to business during the same. Regularize

environment house keeping by scheduling automated jobs for log

rotation, archiving and purging.

. Maintain and update documentation regarding the infrastructure

and inventory of all hardware / software components and application

instances. Provide up to date documentation on Project specific

standards and guidelines. Perform performance tuning of application

and infrastructure components for optimal utilization of server

resources.

. Provide periodic reports with status of all in progress and

completed activities to the client and interacting with the client on

regular basis for updates on project related activities. Managing

hardware / domain commissioning and decommissioning processes based on

the business requirements in coordination with related teams and

stakeholders.

Senior Specialist -Systems, HCL Technologies - IOMC, Chennai : Sep 2008 to

Dec 2010

Middleware Consultant, Gartmore Investments Management, (www.gartmore.com).

Team Size: 23.

. Lead the Knowledge Transfer of processes, procedures and activities

performed by Onshore Middleware Administration team, London, UK.

Formulated processes for Incident, Change, Problem Management.

. Supporting their Middleware Infrastructure consisting WebSphere

Application Servers ND 6.1, Applications clients, MQ Series, IHS Web

Servers protected using Siteminder Policies, running on Windows 2003

servers and supporting the VMware ESX 3.5 Infrastructure with

containing 8 hosts and around 70 guests in Development, Sys Test, UAT,

Production and Disaster Recovery environments. Planned and executed

the movement of Middleware Infrastructure from the client owned

Datacenter to SunGard Datacenter, London.

Team Leader, Migration Team, Wal-Mart App Operations Team,

(www.walmart.com). Team Size: 10

. Lead the migration team for performing the upgrade of the Wal-Mart

application hosting environment from WAS / I.H.S 6.X to 7.0.0.7 on a

total of 330 hosts running on AIX, HP-UX, Linux, Solaris and Windows

OS.

Team Leader & Middleware Consultant, Starwood Hotels & Resorts,

(www.starwoodhotels.com). Team Size: 20

. Worked as a Transition Lead and transitioned processes, procedures for

activities performed by Onshore Team, White Plains, New York to the

Offshore HCL team, India. Ensured the Incident, Change, Problem

Management is properly coordinated and executed with in the stipulated

SLA parameters.

. Lead Level I & II teams providing round the clock remote support the

Middleware Infrastructure comprising of WebSphere 5 / 6, Apache and

IHS Web Servers running on RHAS 3 /4, Solaris 8/9/10, AIX 4 / 5

servers on environments namely Development, Staging, Production and

Disaster Recovery hosted at various datacenters spread across the

globe.

. Plan, Design, Implement, Test, Commission and Support various

components of Middleware Infrastructure to meet upcoming business

requirements. Review Capacity Planning report information and meet the

stake holders with recommendations.

Middleware Transition Lead, Direct Brands Inc, ( www.bookspan.com ) Team

Size: 18

. Lead the middleware transition and operations team for the task of

consolidating the server hosts on their middleware environment.

Planned and executed the movement of the entire application

infrastructure from the client owned Datacenter to SunGard Datacenter,

New Jersey.

. Configured security for intranet applications using SSL and

centralized web authentication with protected password policies and

security groups based on Siteminder WAM 6 on Apache HTTP Servers and

the user repository based on SunOne Directory Servers.

Lead Middleware Consultant, Lowe`s, (www.lowes.com) Team Size: 8

. Worked as a consultant and had regular meetings with the client to

understand the requirements and provide recommendations, solutions to

the existing offshore support team, thereby increasing the items in

the Scope of Work and aimed towards increasing the project revenue.

Lead Linux Consultant, Avago Technologies and Semiconductors,

(www.avagotech.com)

. Participated in data center migration comprising of about 60 servers

running on RedHat Enterprise Linux (4 & 5) from the HP DataCenter to

SunGard Datacenter to be managed by the Offshore Linux Support Team,

HCL.

Team Leader (Senior Engineer), Sify Technologies Ltd., Chennai, September

2006 to June 2008

Web Systems Administrator, Corporate Services Company, (www.incspot.com).

Team Size: 6

. A member of offshore 24 / 7 remote Unix support team responsible for

supporting onshore software development team and applications based on

for Apache 2.x,WebLogic 8.1, WebSphere Application Servers 6.0 and

6.1, IIS6, Tomcat4.x running on Solaris 8,9 on SPARC boxes totaling

110, hosted at Wilmington, Charlotte Data Centers.

. Assist onshore development team in application builds, deployment and

troubleshooting across Development, QA, UAT, Staging and Production

environments. Manage User accounts across the UNIX servers.

Lead Linux and Web systems Administrator, Bharti Teletech Limited,

(www.bttindia.com). Team Size: 8

. Designed, Implemented Highly Available web systems setup based on

Apache, WebSphere 6.0 ND Cluster, Oracle RAC and Heartbeat 1.0 running

on RHAS 4 for their in house built web portal powered by Apache,

Tomcat 4, Crystal Reports and Oracle 10 secured by Siteminder 6

webagents and policy servers with user directory based on Windows

Active Directory 2003.

. Providing round the clock remote support the Web Systems

Infrastructure, Firewall and Proxy servers running on 20 RHAS 4

servers on 3 environments (Development, Staging and Production) hosted

at their own Data Center facility, Okhla, New Delhi. Ensuring the 24x7

availability of the web infrastructure and coordinating with the

monitoring, development teams.

. Installation and configuration various web system components like

Apache, WebSphere Application Server, etc., for development, QA,

testing, staging, production and disaster recovery sites. Set up

horizontal, vertical, single and functional clusters, to meet business

demands. Installation and deployment of J2EE applications across all

the environments and troubleshooting in coordination with development

teams spread across India.

Lead UNIX and VMware Administrator, Nielsen Mobile,

(www.nielsenmobile.com). Team Size: 16

. Planned, designed, implemented, maintained and transitioned the entire

Virtual Infrastructure with two Virtual Data Centers comprising of 3

clusters of 40 ESX 3.0 hosts serving 450+ guests. Performed DST

patching and migration of hosts from ESX 2.5 Servers and about 120

guest machines to ESX 3.0.

. Round the clock support for ensuring availability of custom built web

applications powered by web, application, email, database, reporting,

FTP servers based on Apache, JRun, Sendmail, Oracle, WebSphere

Application Servers 6.0 and ProFtp on 120+ physical based on Solaris

7,8, RHEL3,4, CentOS 4.4, Windows XP, 2003 hosted at San Francisco and

Dallas Data Centers.

. Installation and configuration of ESX 2.5 and 3.0 on HP Proliant

servers, VMware Virtual Center, Licensing Server and configuring them

for clusters / virtual datacenters implementing the HA, DRS

capabilities of VMware. Installation and configuration of various

flavors of Linux, Solaris (x86), CentOS, Windows XP and 2003 guest

operating systems and user applications on the ESX clusters for

development, QA, testing, staging, production environments.

Lead GRID Administrator, Verseon Inc, (www.verseon.com). Team Size: 16

. Actively involved in planning, designing, implementation for rack

layout, power, air conditioning, networking layout for a High

Performance Clustering Computational GRID comprising of 1200+ nodes

based on X86 architecture running CentOS 4.4, at Sify`s Level 4

Datacenter, Bangalore, India.

. Post Implementation maintenance GRID activities - health monitoring

replacing the server nodes, building new nodes, adding / removing

nodes, carrying out routine maintenance activities and

troubleshooting in coordination with the Data Center Operations

Support team, Bangalore.

System Administrator / Software Support Executive, Akmin Technologies Pvt,

Ltd., Chennai.

June 2004 to September 2006. Team Size: 8

. Maintain development, staging and production websites namely

www.akmin.com, www.sitegalore.com, www.sitegaloreplus.com,

www.onlinesitecreator.net, www.editlet.com, powered by Apache 2.x,

Tomcat 4.0, Weblogic 8.1, Websphere 5 and 6.0 application servers and

MySQL 4.0. on RedHat Enterprise Linux 3 / 4.0, hosted at RackSpace

Datacenter, Texas in coordination with the internal Web Designing

Department.

. Managing the user store with centralized authentication based on

openLDAP and configuring security and login policies using Siteminder

5 WAM. Creating ACOs for all web resellers and hosting providers to

point their websites to the centralized policy server for one point

authentication and authorization solutions. Enforcing password

policies, intruder attempts, change password self services, password

expiry and account lockouts on LDAP servers.

. Manage Primary and Secondary DNS servers running Bind 8.x, hosting

400+ domains and sub-domains and Public FTP servers serving over a 800

user accounts across the globe. Managing deployed software in Linux /

Windows based production servers to leading Internet Service

Providers, Domain Registrars, Web Designing and Hosting companies and

hosting services to their end users. Provide 24X7 Technical Support

over Chat, Online Ticketing tools and Email.

. Manage LAN (Hardware, Software, Network and Phone) infrastructure

comprising of DNS, DHCP, HTTP, FTP, File and Database services based

on 6 Servers Based on Windows 2003 DC and RHEL ES 3/4 and end user

base with 40 Windows, Linux Desktops and Laptops.

Contact this candidate