Manager Customer Service
Resume:
Reginald goforth
PO BOX *****
Washington DC ****6
abgk2p@r.postjobfree.com
PROFILE
Skilled Help Desk Technician with 5 years of experience providing PC and
Client/Server tech support for small to medium sized businesses. Experience
diagnosing, troubleshooting and resolving client issues with hardware
maintenance, installations and upgrades. Experienced in technical call
center operations providing service by communicating effectively with
technical and non-technical staff.
EXPERIENCE
BIP Computers-Hyattsville, MD
Helpdesk Technician, 06/07-01/12
2007-12
Provided local and remote desktop support for corporate offices and
residential clients.
Planned and managed the upgrade of workstations to Windows 2000 and
MS Office Suite.
Participated in the installation and configuration of commercial and
proprietary applications.
Trouble shot network connectivity, network printing and user access
issues.
Built and maintained computer systems and performed memory
upgrades.
G4S Secure Solutions-Washington DC
2010-12
Armed Special Police Officer
TERMINIX---BOWIE, MD
Outside Sales Representative
2009
Responsible for identifying and closing inbound leads
Responsible for generating and closing self-created leads
Provide consultative knowledge to customers about products
and services that
would best meet their needs
ADMIRAL SECURITY SERVICES---WASHINGTON, DC
2007-09
Account Manager, 01/2007
Responsible for the development and performance of the security
team.
Responsible for preparing and overseeing project emergency
procedures, post orders, staffing,
training and continuously meeting the requirements for the project
sites .
Responsible for implementing and improving internal client security
as it relates to the
demands for a residential and commercial project.
ENCORE LEGAL SOLUTIONS-MCLEAN, VA
2006-07
Account Manager, 04/2006-01/2007
Responsible for identifying and closing targeted accounts
Responsible for generating an average of $50,000 revenue per month
in 2006
Responsible for developing and managing long term relationships
with client base
Provide consultative support to both new and existing clients
VERIZON COMMUNICATIONS-LANDOVER,MD
2005-07
Central Office Technician
Maintenance of inside and outside plant cable and
equipment
Maintenance/restoration of equipment and system to a
serviceable condition
to include inspection testing adjustment and repair
Maintenance of dial central office telephone switching
system and associated power plant
transmission and ancillary equipment; support and
service of both inside and outside
cable plant for telephone and network infrastructure.
IKON OFFICE SOLUTIONS-Washington, D.C.
1992-05
Account Manager, 10/2004-07/2005
Provide consultative support to both new and existing clients
Responsible for identifying and closing targeted accounts
Responsible for increasing revenue by 8% over 2004 sales results
Responsible for developing and managing long term relationships
with existing client base
Responsible for developing and growing previously 0 dollar
accounts.
Customer Service Representative, 10/1997---10/2004
Purchasing Agent, 07/1992---10/1997
Responsible for controlling and managing inventory levels
with all vendors, suppliers and
off-site facility management teams.
Responsible for negotiating prices and terms on all
equipment, computers, supplies
and contract specific related items.
Direct report to the Business Manager, Sales Manager and
Managing Partner.
FIRST FINANCE MORTGAGE.-Rockville, MD
2001-02
LOAN OFFICER, 04/2001-06/2002
Served as a loan originator and point of contact for new clients
as well as an existing base
Provided customer analysis and account management for customers
relating to loan and . investment products.
STEWART ENTERPRISES-NN,VA
1999-01
HELPDESK TECHNICIAN/OPERATOR, 04/1999-02/2001
Responsible for troubleshooting circuit and system
malfunctions along with
providing support for routine maintenance for all
systems and related equipment.
EDUCATION & DEVELOPMENT
Howard University-Washington, DC
B.A., Information Systems (100 hrs toward) -May 2001
Norfolk State University-Norfolk, VA
A.S., Information Systems-1987
Old Dominion University-Norfolk, VA
Systems analysis and design coursework-1988
Qualifications & Education
A+ Technician trained (Ikon Office solutions)
MCDT trained (USDA Graduate School)
Hardware: IBM compatible PCs, Sun Workstations, Ethernet, Cisco Routers,
Video & Sound Cards, CD-ROM Drives, Multiplexors, printing systems.
Operating Systems: Windows XP/2000/NT/98/95, Novell, DOS, TCP/IP, UNIX,
ERP.
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