Customer Service Design

Irina Maryanovskaya

**** **** **** ****** #** Brooklyn, NY 11229

Email: *****@*******.***

Skills

| | |

|Hardware |Intel/AMD architecture, printers, digital devices |

|Operating |Knowledge of MS Windows OS family |

|System: | |

|Software |Knowledge of MS Microsoft Office, learning software |

| |(including web based) |

|Internet |Knowledge of MS Internet Explore, Netscape |

| |Communicator, Email & FTP software. |

|Programming |VB 6.0, SQL, HTML |

|Languages | |

|Other Skills|Installation of software products, basic software & |

| |hardware troubleshooting; working knowledge of LAN. |

| | |

| |Knowledge of developmental disabilities. |

| |Knowledge of assistive technology |

Work Experience

|2005-Present |Maidstone Foundation |New York, NY |

Computer instructor (volunteer).

> Teaching adults with developmental disabilities how to improve

quality of life by using personal computer, Internet, MS Office

and games.

> Solving consumers' computer related issues and concerns

|2011-Present |Manhattan College of |Brooklyn, NY |

| |Computer Technology | |

Library assistant (volunteer).

> Customer service

> Shelving

> Inventory

|2003-Present |Freelance | |

> Internet research for various companies and individuals

> Database design and development using Access.

> Web design and development using FrontPage and HTML.

> Custom design: visual aid, advertisement and greeting cards.

> Teaching adults with all levels of computer skills computers

applications and operating systems

|1990 - 1997 |Teacher College |Moscow, Russia |

Librarian- bibliographer.

> Presentations for new and reprinted books.

> Teaching students and faculty how to use library services more

efficiently

> Design and implement catalogues (computer and paper based).

> Design and organizing books exhibitions.

> Design and organizing thematically exhibitions.

> Customer service for students and professors.

Education

|2000 -2005 |Globe Institute of |NY, NY |

| |Technology | |

BIT (Bachelor of technology in information technology)

|1986- 1990 |Moscow Institute of |Moscow, USSR |

| |Culture | |

BS in Librarian science

Majors: Children's literature and Pedagogical psychology

Awards

> HIAS Scholarship award 2003

> HIAS Scholarship award 2005

> Globe Scholarship award 2004, 2005

Language

Russian

Contact this candidate