Technical Support Software Developer
Resume:
Christian A. Cruz Ramos
*** **** ***** ** *** ***4 Baytown, TX 77521
Cell: 787-***-**** Email: **********@*****.***
SOFTWARE DEVELOPER
Skills include:
Software Development Coding
User Training & Support Troubleshooting
Active Directory Documentation
TECHNOLOGY SUMMARY
Java, C++, SQL, HTML, Cobol, Visual Basic
Programming:
MS Office Suite (Access, Word, Excel, PowerPoint, Project)
Software:
Windows (all)
Systems:
PROFESSIONAL EXPERIENCE
PROGRESO CASH & CARRY Ponce, PR
Programmer / Technical support, 2012 to 2014
Create and customize software applications. Manage all phases of application design from coding and
prototyping through system testing, integration and deployment. Results:
Created a client registration program to save sales time usin a sql database to save the transactions.
Fixed network or computer problems.
Contributing to solutions that streamlined processes, increasing accuracy.
University of Puerto Rico Ponce, PR
WORK/STUDY PROGRAM, 2011 to 2014
Hired as a Part time Technical support. Results:
Enhanced computer with clean ups, ram replacement and basic maintenance.
Fixed bad UTP cables, connect computers to the domain to improve security and storage.
Daily assist to user and train them upon the arrival of new technology.
Respond to requests for technical assistance in person or electronically, sometimes via phone.
Diagnose and when practical resolve technical hardware and software issues
Log all help desk interactions
Identify and escalate situations requiring urgent attention
Stay current with system information, changes and updates
EDUCATION
UNIVERSITY OF PUERTO RICO – Ponce, PR BD in Computer Science, 2014
REFERENCES
Marielys Valpais
Warehouse supervisor
Progreso Cash & Carry
Ponce, PR
Maria Romero
Lab Technician
University of Puerto Rico
Ponce, PR
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