Samantha J. Morris

**** *. *********

Detroit, MI 48204

313-***-****

abgjdf@r.postjobfree.com

OBJECTIVE

A position requiring strong organizational skills with the ability to create and maintain excellent customer

relations

EMPLOYMENT HISTORY

Manager, 03/2007 - 08/2011

Little Caesar's, Detroit, MI

Managed a 15-25 member crew. Responsible for staff scheduling, food cost & inventory control.

Performed staff evaluations.

• Ability to cut cost and decrease staff turnover. Increased quarterly sales and profits by 15%. Ability to

build strong customer relations. Financial transactions & procedures.

Department Manager, 11/2003 - 08/2006

Value City, Westland, MI

Responsible for a team of 5 members. Received & stocked products. Processed invoice orders.

• Staff schedule & development. Increased sales & profits. Handled customer's complaints.

Store Manager, 05/1999 - 11/2003

Sure-Tel, Highland Park, MI

Analyzed information obtained to determine practicability of subscriber and advised subscriber

representative on selection and utilization of services. Weekly and monthly inventory.

• Identified problems, diagnosed causes and determined corrective actions.

Store Manager, 12/1987 - 05/1999

Wendy's Franchise, Detroit, MI

Supervised 45 employees, scheduled work hours, resolved conflicts, trained and motivated staff.

Operated the store in a timely and efficient manner. Ensured expenditures stayed within budget.

• Reviewed financial transactions and monitored budget to ensure efficient operations. Handled

customer's complaints and focused on customer satisfaction.

EDUCATION

Seeking degree - Business Administration

Wayne County Community College, MI

Diploma - Business

Northwestern High School, MI

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