Customer Service High School

Archieval D. Ablaza

Oriental house *. Bank street bur Dubai, Dubai, United Arab

Emirates

contact number : +971*********

Email: ****************@*****.***

QUALIFICATIONS:

• Substantial experience and outstanding skills in customer service

• Accustomed to working in fast paced environments with the ability to think quickly and successfully

handle difficult guest.

• Excellent interpersonal skills, ability to work well with others.

• Willing to relocate and travel.

WORK HISTORY:

waiter, P.f chang china bistro., July 2010 – present., Dubai, U.A.E

• Ensure to take the orders down correctly with no mistakes and deliver their order in a timely manner. Inform the

guest If the food is taking longer than usual.

• Know the description of the food very well. This includes the size, color, taste, preparations origins and way of

cooking.

• Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

• Present the cheque and do the cashier duties and present the sales report on the end of the shift

waiter, Emirates Flight Catering., May 2008 – June 2010., Dubai, U.A.E

• Attend to all Emirates Airlines first class passenger needs during their stay in the emirates 5 star class lounge.

• Ensuring high quality of food, beverages and service based on the company standard operating procedure.

• Assist, order take and serve all courses of food from soup to appetizer in professional manner

• Know all wines, spirits and beer and explain to the guest if necessary.

Storekeeper, Vista Marina Hotel and Resort, Dec 2006 june 2007., Philippines

• Compile records concerned with ordering, receiving and issuing of supplies

• Controls stock control records and information be able to determine stock supplies and the needs to

replenishment.

• Prepare requisitions order and other document for purchasing new stocks item

• Compiles data from sources such as contract, purchase order, invoice, requisitions and accounting reports and

enter information into computer to maintain inventory records.

Purchasing officer, Sam’s Pizza and Restaurant, Oct.2005 May 2006., Philippines

• Find reliable sources to supply goods and services and attend sales demonstration

• Contact suppliers to obtain information on price, quality and deliveries capabilities for goods and service required

• Prepare price and cost analysis of proposal and negotiate price, terms and condition of service contracts.

• Decide which product to buy, place order and follow up to ensure delivery on the right time.

• Use computer to plan material requirements and to records details of goods ordered and received, cost of product

and supplier information.

Head service crew, Sam’s Pizza and Restaurant, Feb. 2002 – Sept. 2005., Philippines

• Deliver a great dining experience to gust by attending to their needs.

• Supervise food ordering, steps of service being followed by all waiters.

• Train all new waiter regarding customer service, product knowledge and steps of service

EDUCATION:

Bachelor of science in Accountancy, Mondriaan Aura College. 2002 2007., Philippines

High School, Botolan Community High School. 2000., Philippines

Elementary, San Antonio Village Elem. School.1995., Philippines

I hereby acknowledge that all entry in this data is true and correct. I am willing to provide credentials and certificate if ever

required.

Contact this candidate