Customer Service Manager

Andrew J. Wippl

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*** * **. ** ***. B, Charlottesville, VA 22903 ˑ 703-***-**** ˑ *******@*****.***

OBJECTIVE

To become an asset to a reputable company by utilizing my computer science and business experience.

EDUCATION

University of Virginia, Charlottesville, VA December 2013

B.A. Computer Science

Relevant Coursework: Programming 1 & 2 (Java, Python, Android SDK), Discrete Math, Digital Logic Design,

Data Structures (C++, UNIX, Shell, Linux), Theory of Computation, Web and Mobile Application Development (SQL,

PHP, HTML5 & CSS3, JavaScript, jQuery, AJAX), Human Computer Interaction (HCI), Algorithms, Digital Media and

Publishing, Computer Architecture, Database System Concepts.

Northern Virginia Community College (NVCC) May 2011

A.S. Business Administration, Summa Cum Laude

Phi Theta Kappa – International Honor Society

LEADERSHIP EXPERIENCE

iFixt, Fashion Square Mall, Charlottesville, VA June 2012-Present

Chief Operating Officer, Owner (50% interest)

Responsible for starting business with 6 locations in VA and NC, creating corporate structure

Initially contracted training for employees with no knowledge of the business

Responsible for recruiting and hiring employees throughout VA and NC

Currently employ 8 full-time employees and 4 part-time employees, maintain final say on hire/fire

Run payroll weekly for all employees

Categorize transactions and maintain QuickBooks Online (QBO)

Scouted locations, signed leases, maintain relationships with leasing agents

Created and maintain relationships with suppliers throughout US and China

Creative2Studios (www.creative2studios.com), Ashburn, VA March 2013-August 2013

Team Leader, backend developer, recruiter, head of intern program

Started as contract developer, then offered full-time position

Responsible for building and leading programming teams, recruited talented programmers

Responsible for developing new programmers

Built backend content management systems, primarily in PHP, HTML, CSS, SQL, JavaScript, AJAX, and JQuery

Dealt directly with clients, as well as worked on new client development

Notable Projects as Lead

Dating website, Ave Maria Singles, https://www.avemariasingles.com

Construction company website, Knight Solutions, http://www.knightsolutionsfirst.com

Social Network, People’s Cancer Network, https://www.peoplescancernetwork.com

Connected to the Case (www.connectedtothecase.com), Ashburn, VA February 2013-July 2013

Head Intern

Recruited interns, led team, oversaw development, led team meetings

Built America’s Most Wanted meets Facebook/social media-type system

Became Facebook developer, utilizing FB Graph API in PHP, to implement algorithm that connected people

to time/places/locations that they might not have known they were connected to otherwise

Caught first criminal (Cleon Williams) in April 2013, via web, in conjunction with Sheriff’s Department

On-camera experience during filming of TV pilot for show with former producer of America’s Most Wanted

Fitness First Health Clubs, Reston, VA January 2010-August 2011

Manager/Personal Trainer

National Academy of Sports Medicine (NASM) Certified

Trained personal training clients briefly, before being promoted to manager

Supervised and scheduled all staff (30 employees) at the health club, besides GM

Responsible for meeting weekly, monthly, and quarterly sales quotas

Top 5 salesperson at company in sales, June 2010 – July 2011

Care for and ensured members remained safe and content, by providing excellent customer service.

Champps Americana Sports Bar & Grill, Reston, VA February 2007-February 2010

Bar Manager/ Head Bartender

Accounted for a cash drawer

Ordered and received liquor and beverages for a bar that averaged $30k in sales per week

Planned for and organized social events of 250+ people

Flair bartender

ACTIVITIES & OTHER EXPERIENCES

PARFAIT, UVa Mobile Application Development Club November 2012-February 2014

President (2013-2014 school year)

Recruited members

Made and organized school year schedule for club

Founding Member (2012-2013 school year)

Assisted in starting club at UVa

Team leader in mobile application development team

WUVA, UVa owned radio station & web-based newspaper August 2011-May 2012

Member

Wrote for newspaper & and gained broadcast experience recording sports updates played on Charlottesville

radio station

Extensive Traveling July 1983-Present

Grew up overseas in 5 different countries in Europe and Central America, attending American International

Schools. Traveled to 25 different countries

Learned invaluable communication skills

Languages

Fluent English, proficient German, some Spanish

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