Robin J Perkins

***** ******* **** **

Cypress, TX 77433

Phone: 832-***-****

E-Mail: abgj2m@r.postjobfree.com

Summary

I am a Customer Service Professional seeking a career opportunity in customer

service. I demonstrate strong communication skills and the ability to establish a

rapport with customers. I am self-motivated with a record of success in problem

resolution with ten years of customer service experience.

Highlights

Troubleshooting skills

High customer service standards

Type 55 words per minute

Proficient with Microsoft Office Suite

Strong problem solving aptitude

Experience

January 2009 to

ARS Rescue Rooter

September 2011

Houston, TX

Customer Service Representative

January

2006 to

January 2004 to October 2005

February

2009

Assisted Defused volatile customer situations calmly and courteously.

customer

s with

plumbing

and air

conditioni

Harris County Toll Road Authority

ng

problems.

Dispatche Houston, TX

d

technician

s for

Customer Service Representative

emergenc

y calls.

Answered

Assisted customers in the call center and EZ Tag Store.

a

constant

Provided outstanding customer service.

flow of

customer Assist customers with EZTag inquires and establishing

calls. EZTag accounts.

Provided Extensive problem resolution for EZTag account issues and

accurate violation errors.

and

appropriat Provided cross training to staff members.

e

Acted professionally and patiently when addressing negative

informatio

customer feedback.

n in

response

to

customer

Allied Interstate

inquiries.

Houston, TX

Gathered

and

verified all

required Customer Service Representative

customer

informatio

n for

Outbound calls to collect on outstanding medical bills.

tracking

purposes.

Assisted customers with payment plans to collect on their

debt.

First Contact

May 2003 to

January 2004 Charleston, SC

Customer Service Representative

Provided outstanding customer service for DirecTV customers

.Assisted customers by phone with account payments and updates and billing cycle

inquiries.

Placed outbound calls to recover delinquent payments.

January 2001 to

Sitel Corporation

July 2002

Augusta, GA

Technical Service Representative

Provided outstanding customer service for AOL customers.

Assisted customers with various technical problems.

Answered customer inquiries to maximize their experience with the program and

improve accessibility of the accounts.

Education

2002

Augusta State

University

Augusta, GA

Computer

Science

2001

Aiken Technical

College

Aiken, SC

Computer

Science

1998

Fort Dorchestor

High School

N.Charleston,

SC

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