Customer Service Representative
Resume:
Robin J Perkins
Cypress, TX 77433
Phone: 832-***-****
E-Mail: ****************@*****.***
Summary
I am a Customer Service Professional seeking a career opportunity in customer
service. I demonstrate strong communication skills and the ability to establish a
rapport with customers. I am self-motivated with a record of success in problem
resolution with ten years of customer service experience.
Highlights
Troubleshooting skills
High customer service standards
Type 55 words per minute
Proficient with Microsoft Office Suite
Strong problem solving aptitude
Experience
January 2009 to
ARS Rescue Rooter
September 2011
Houston, TX
Customer Service Representative
January
2006 to
January 2004 to October 2005
February
2009
Assisted Defused volatile customer situations calmly and courteously.
customer
s with
plumbing
and air
conditioni
Harris County Toll Road Authority
ng
problems.
Dispatche Houston, TX
d
technician
s for
Customer Service Representative
emergenc
y calls.
Answered
Assisted customers in the call center and EZ Tag Store.
a
constant
Provided outstanding customer service.
flow of
customer Assist customers with EZTag inquires and establishing
calls. EZTag accounts.
Provided Extensive problem resolution for EZTag account issues and
accurate violation errors.
and
appropriat Provided cross training to staff members.
e
Acted professionally and patiently when addressing negative
informatio
customer feedback.
n in
response
to
customer
Allied Interstate
inquiries.
Houston, TX
Gathered
and
verified all
required Customer Service Representative
customer
informatio
n for
Outbound calls to collect on outstanding medical bills.
tracking
purposes.
Assisted customers with payment plans to collect on their
debt.
First Contact
May 2003 to
January 2004 Charleston, SC
Customer Service Representative
Provided outstanding customer service for DirecTV customers
.Assisted customers by phone with account payments and updates and billing cycle
inquiries.
Placed outbound calls to recover delinquent payments.
January 2001 to
Sitel Corporation
July 2002
Augusta, GA
Technical Service Representative
Provided outstanding customer service for AOL customers.
Assisted customers with various technical problems.
Answered customer inquiries to maximize their experience with the program and
improve accessibility of the accounts.
Education
2002
Augusta State
University
Augusta, GA
Computer
Science
2001
Aiken Technical
College
Aiken, SC
Computer
Science
1998
Fort Dorchestor
High School
N.Charleston,
SC
Contact this candidate